General Manager Change Management

ANTHONY D’ALESSANDRO

*** ******* ******, ****** ******, NY • 718-***-**** • ****************@*****.*** PROFILE

An innovative, results-driven, multifaceted leader. Dedicated to increasing sales, regional profitability, cost reduction and improving overall operations • Identify and achieve challenging operational and financial objectives. Identify process inefficiencies • Streamline human resource needs and negotiations • Implement change management techniques throughout the organization • Well-versed in executive management, personnel supervision, staff development, job coaching and mentoring

• Work well in fast-paced, high-pressure and deadline-oriented environments • Committed to developing high-performance teams to achieve operational excellence • MS Office • RealVis Software • Languages: Fluent in Italian CORE COMPETENCIES

Sales Management

Process Improvement

Change Management

Revenue Streams

P&L Owner

Budgets/Forecasts

Client Sourcing/Services

Scheduling & Logistics

Strategic Planning

Business Development

Team Building

Sales Goals & Objectives

PROFESSIONAL EXPERIENCE

SERVICE EXPERTS, HILLSBOROUGH, NJ • General Manager 4/2024-Present

Manage the installation and maintenance of HVAC systems for commercial and residential buildings. Oversee all plumbing and electrical work for heating, cooling and water heater installations. ROTO-ROOTER, NEW YORK, NY • General Manager 2003-3/2024

After successfully increasing revenues and profit margins for the Metro Area and Westchester Branches, assigned to turn around a failing New York City branch operation. Managed 150+ staff members.

From 2011 to 2016, increased New York City Sales from $6.4M to $10M, an increase of +56%, for an average annual increase of +11.3%. Generated profit from $650K to $1.8M, an increase of +176% and an average annual increase of

+35%. Operating Margin for the same period increased from 10.3% to 17.9%, up +74%.

Introduced a new revenue stream in 2014 that now generates +21% of total branch sales for YTD May 2017 results.

Received the “Branch of the Year Award” for outstanding sales achievement (Long Island Branch) in 2004. FEDEX GROUND, SOUTH HACKENSACK, NJ • Senior Manager 2000-2003

In charge of a $28M annual budget. Conducted client presentations to Donna Karan, Barney’s and Footlocker. Managed 200 employees, 20 Managers and 4 Department Managers.

Received the “Senior Manager of the Year Award”. The facility was ranked No. 1 in the region (out of 19 rankings).

Won the “National Best Docks Award” and the “NYME Region Award” for demonstrating productivity, cost control, superb timing and efficiency. Also received a “Human Resources Award” for 0% Management Turnover. SUMMARY OF EXPERTISE

• Manage the inspection of commercial and residential HVAC systems and their components. Evaluate system conditions. Identify necessary repairs and recommend preventive maintenance. Schedule and manage the repair, servicing and maintenance of critical systems/equipment.

• Demonstrate effective troubleshooting strategies and problem resolution to ensure proper machinery operation.

• Responsible for time management of jobs scheduled each day. Complete all company-provided forms.

• Responsible for the management of three large-scale branches simultaneously resulting in increased profit and departmental efficiency. Reduced turnover from 140 employees/per year to 40/per year.

• Instrumental in securing large-scale corporate clients including BJ’s Wholesale, Yum Brands and Kimco Properties.

• Through effective negotiations, awarded bids for the NYC Board of Elections and the Nassau County School District. Nassau County schools are comprised of 32 districts and 216 schools. Contracts were multi-million dollar awards.

• Developed and implemented a “Team Turn-In” program. Efforts resulted in improved communications between management and technicians. The program also improved technician attendance and performance.

• Responsible for financial administration including developing annual budgets, sales forecasts and variance analysis.

• Supervised the complete relocation of the terminal from Moonachie to South Hackensack. Interacted with regional teams, contractors and the MIS Department to ensure a smooth transition. Worked with local government officials to increase community involvement. Hired and trained a high volume of new employees.

• Manage all aspects of operations, sales, customer service and staff development for a 131,000-square-foot facility handling 50,000+ packages per day.

• Constantly analyze operations to identify areas of potential improvement, cost savings, compliance with safety/building codes, technician performance standards and organizational-wide standardization.

• Interact daily with a diverse customer base ensuring quality service. EDUCATION

BARUCH COLLEGE, NEW YORK, NY • BS Degree, Business Administration • Concentration in Management CUNY • KINGSBOROUGH COMMUNITY COLLEGE • BROOKLYN, NY • AAS Degree • Retail Business Management

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