Customer Service Administrative Support

GURCHAHAT KAUR

**,***** **** ***, ****** Ontario, Canada

****.*************@*****.*** I +1-226-***-****

AVAILABILITY

FULL-TIME

OBJECTIVE

PROFESSIONAL EXPERIENCE

Dr. Prabh’s Health and Wellness Clinic, Bathinda Aug 2019- Aug 2022 Customer Service

• Maintained a high level of professionalism while providing administrative support to professionals.

• Assisted in organizing client records, filing documents and updating information in an accurate and timely manner.

• Demonstrated excellent interpersonal and customer service skills while managing client inquiries.

• Scheduled and confirmed appointments, rescheduling when necessary.

• Entered accurate customer data into the Electronic Medical Records (EMR) system.

• Managed incoming and outgoing phone calls, responding to clients’ questions and requests with accuracy and efficiency. Khalsa Overseas, Kurukshetra, Haryana Oct 2022- Jan 2024 Immigration Consultant (Main Department- Canadian Study Permit)

• Evaluated the eligibility of the prospective student for studying in Canada based on chosen study program, educational background, language proficiency and financial capacity.

• Aided the student choose the right academic program and education institution in Canada based on their interests, academic qualifications and career goals.

• Advised the student on language proficiency tests, such as IELTS which are also often mandatory for Canadian student visa applications.

KFC TACOBELL, Brampton July 2024- August 2024

Crew member

• Provide a top-notch service

• Prepare the world’s best chicken.

• Follow recipes with attention to detail.

• Assemble orders on trays or in bags.

• Apply food safety procedures.

• Communicate with cashiers, and other team members.

• Manager of the kitchen and are responsive to take care of all aspects of this area. Pizza Nova, Whitby August 2024

Cashier

• Resolving customer complaints or issues.

• Putting takeout orders in containers or bags.

• Processing discounts and coupons.

• Greet customers as they arrive.

• Answering customer questions.

• Booking reservations.

• Upselling and making recommendations.

• Maintaining cleanliness in register stations and tables,

• Closing or cashing out the register at the end of the day. White Feathers Country Store, Oshawa August 2024- February 2025 Bakery assistant, Cashier, Packaging

BAKERY ASSISTANT:

• Assist bakers with preparing ingredients (weighing, measuring and mixing).

• Ensure consistency in quality, flavor and texture.

• Monitors temperatures and fermentation times to achieve desired results.

• Ensure the bakery area is stocked with necessary supplies.

• Restock displays with freshly baked goods.

• Help customers with inquiries about products.

CASHIER:

• Handle customer transactions (cash, card, or digital payments).

• Provide excellent customer service, answer questions, and resolve issues.

• Maintain accurate records of daily sales.

• Package baked goods or customers, if required.

• Keep the counter area clean and organized.

PACKAGING:

• Package baked goods like bread, pastries and cakes for retail or wholesale distribution.

• Ensure products are labelled with correct information (ingredients, pricing, expiration dates).

• Maintain quality standards to ensure products look presentable and remain fresh.

• Monitor inventory of packaging materials and report when supplies are low.

• Assist with organizing and preparing orders for delivery. PROFESSIONAL SKILLS

• Basic knowledge of baking processes.

• Attention to detail and cleanliness.

• Proficiency in using a point-of- sale system.

• Basic math skills for handling cash transactions.

• Demonstrate and apply excellent teamwork and communication skills.

• Excellent problem solving and management skills.

• Strong computer skills, including proficiency in Microsoft Office (Excel, Outlook, Power point, Word) and other Windows based software.

• Strong written and oral communication skills, including the ability to make presentations to groups.

• Excellent time management skills with great leaderships qualities along with the caliber perfect service.

• Having a strong set of transferable skills while planning activities, addressing needs and representing peers. EDUCATION

Gramin Rojgar K o s h a l Vikas Centre, Zirakpur, Punjab Candidate for Diploma in Medical Office Administration. Secured first class with 81.7%

June 2019

New Castle College of Business and Technology, Brantford Health Office Administration

Currently Pursuing

Contact this candidate