Service Desk Jira Administrator
Resume:
Utteja Ragni Sai shree Veeranki
Sr. JIRA/Confluence Administrator
PROFISSIONAL SUMMARY:
Results-driven Jira Administrator and Developer with around 7+years of experience in Jira and confluence customization Expertise in improving team efficiency and project results through innovative process optimization. Known for streamlining operations and offering comprehensive user training and support.
EMPLOYMENT DETAILS:
Organization
From
To
Duration
Roles
Expleo India infosystems private limited
Jun 2021
Till Date
3+ year
Performing the below roles:
Atlassian Administrator
Ford, Chennai
Jun 2017
Jun 2021
4+ year
Performing the below roles:
Atlassian Administrator
EDUCATION QUALIFICATION:
Particular
Year of Passing
College/University
Aggregate
BTech
2017
JNTUH
70.1%
Current Project: EDB Software Factory Implementation
Product Name : Emirates Development Bank (EDB), UAE
Duration : September 2024- Till Date
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
Emirates Development Bank (EDB) is a leader in driving sustainable growth in the UAE's economy & creating competitiveness across key sectors in UAE.
Roles and Responsibilities:
Developed technical solutions by coordination with internal project teams and understanding of requirements.
Responded to all incoming questions and inquiries related to JIRA applications.
Prepared projects, dashboards, reports and questions for all JIRA related services.
Generated scripts for effective integration of JIRA applications with other tools.
Suggested improvement processes for screens, workflow procedures and reports of applications.
Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
Assisted in assessment of existing production systems and configuration services for upgrading.
Provided technical expertise for analysis and assessment of current security and database configuration services.
Leading, planning, and managing documentation projects for product releases.
Upgrade and Migration of Atlassian Products in both Linux and Windows Servers
Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes
Extensive experience in integrating Jira with other applications such as confluence, stash, fisheye & Crucible
Integrated Jira with CRM tool Salesforces, Test Management tool Zephyr & X-ray Repository Management tool
Mentor, coordinator and leadership roles in creation and execution of Software implementation
Experience to administer Software Planner ALM for requirements management.
Extensively worked in Scrum environment with active involvement in daily meetings.
Interact with business analysts and software developers for bug reviews and participated in QA meetings.
Assisted Scrum team in preparing the Sprint backlog.
Experience with developing high level Design documents and participating in design reviews.
Experience providing training to development teams on how to track, plan and analyse using JIRA
PROJECT 7: TVSM Software Factory Implementation
Product Name : TVS Motor Company, Chenai.
Duration : April 2024- August 2024
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
TVS Motor Company is an Indian multinational motorcycle manufacturer headquartered in Chennai. It is the third-largest motorcycle company in India by revenue. The company has annual sales of three million units and an annual production capacity of over four million vehicles.
Roles and Responsibilities:
● Maintaining JIRA Instance with Administration and Development
● Managing groups and Role management.
● Maintaining JIRA & Confluence Instance
● JIRA version Up gradation and Migration
● Confluence version Up gradation and Migration
● Creation of JIRA Projects based on user request.
● Cloning the JIRA Projects
● Re-indexing JIRA on timely basis
● Creating spaces in Confluence
● Providing privileges to the users
● Creation of new JIRA users and JIRA groups
● Implementing JIRA workflows using advanced features such as Post functions, Conditions and Validations
● Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects
● Creating JIRA Service Desk projects, Custom fields, Issue Types and screens for Customer portals
● Configure the Customer Portal, request types, queues, SLA metrics and automation.
● Installing plug-ins and maintaining the licenses
● Troubleshooting the problems in JIRA.
● Creating and managing filters.
● Creating and managing Automation rules .
● Managing Groups and Role management based on projects.
● Prioritizing workload and resolving tickets based on Service Level Agreements
● Importing bulk issues into JIRA Projects using CSV files
● Integration of JIRA with other applications using plug-ins
● Migrating JIRA Service Desk project.
● Restarting JIRA, performance monitoring of JIRA instances and checking log and backup files.
PROJECT 6: The Capital Bank of Jordan
Product Name : Mobile Banking Application, Jordan.
Duration : Apr 2023-March 2024
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
The Capital Bank of Jordan commonly known as Capital Bank, is a private sector bank operating in Jordan and Iraq. Established in 1995 as Export & Finance Bank, the bank sells a range of products and services across retail and corporate banking divisions.
Roles and Responsibilities:
Developed technical solutions by coordination with internal project teams and understanding of requirements.
Responded to all incoming questions and inquiries related to JIRA applications.
Prepared projects, dashboards, reports and questions for all JIRA related services.
Generated scripts for effective integration of JIRA applications with other tools.
Suggested improvement processes for screens, workflow procedures and reports of applications.
Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
Assisted in assessment of existing production systems and configuration services for upgrading.
Provided technical expertise for analysis and assessment of current security and database configuration services.
Leading, planning, and managing documentation projects for product releases.
Upgrade and Migration of Atlassian Products in both Linux and Windows Servers
Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes
Extensive experience in integrating Jira with other applications such as confluence, stash, fisheye & Crucible
Integrated Jira with CRM tool Salesforces, Test Management tool Zephyr & X-ray Repository Management tool
Mentor, coordinator and leadership roles in creation and execution of Software implementation
Experience to administer Software Planner ALM for requirements management.
Extensively worked in Scrum environment with active involvement in daily meetings.
Interact with business analysts and software developers for bug reviews and participated in QA meetings.
Assisted Scrum team in preparing the Sprint backlog.
Experience with developing high level Design documents and participating in design reviews.
Experience providing training to development teams on how to track, plan and analyse using JIRA.
Conducted trainings for teams on team collaboration on effective use of Jira & confluence.
Preparing documentation plan, estimating work, and assigning work to the team
Experience in Repository creation/managing in X-ray tool management
Expert in Incident Management Problem Management and Change Management
Participated in reviews and Requirement analysis.
Exposure in using Bug Tracking Tools.
Excellent analytical and logical programming skills with a good understanding at the conceptual level and possess excellent presentation, interpersonal skills with a strong desire to achieve specified goals.
Excellent written and verbal communication skills including experience in proposal and presentation creation
PROJECT 5: MCD- Enhancement of existing frameworks
Product Name : Framework Enhancement, USA.
Duration : Jan 2023-Apr 2023
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
Enhancement of existing frameworks_ ESL for Data Governance project intake - Delivery Practice.
Roles and Responsibilities:
Working on JIRA projects like Creating Scrum/Kanban boards, configured columns, Filters
Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.
Up gradation and Migration of JIRA,
Created/Managed Users and Groups in Jira.
Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.
Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
Upgraded all the plugins and applications (confluence, Jira, easy-BI) and synced with the old production applications.
Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users
Monitor Jira logs when performing migrations, troubleshooting users’/system issues.
Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
PROJECT 4: Volkswagen HMI Text Translation Tool
Product Name : HMIL Tool, Germany.
Duration : July2022 -Jan 2023
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
Volkswagen used a traditional desktop application to Translate all Vehicle related text like the Dashboard information, parts information, Tools information etc. for many of its vehicles and also for other brands. It started getting cumbersome working with a desktop application and sharing content across the world. This is a transformation project to help Volkswagen move from a desktop tool to a web-based application to facilitate Text Translation for multiple brands across the world.
Roles and Responsibilities:
Working on JIRA projects like Creating Scrum/Kanban boards, configured columns, Filters
Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.
Up gradation and Migration of JIRA,
Created/Managed Users and Groups in Jira.
Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.
Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
Upgraded all the plugins and applications (confluence, Jira, easy-BI) and synced with the old production applications.
Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users
Monitor Jira logs when performing migrations, troubleshooting users’/system issues.
JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
PROJECT 3: Teach Me Now Portal (GEMS)
Product Name : Teach me Now Portal Design, Dubai.
Duration : Jun 2021-Jun 2022
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description: TMN portal is an online education platform where the students apply for a course for which a mentor is appointed who guide them in the course. We were responsible for design and development of the project and was developed in PHP
.Roles and Responsibilities:
Working on JIRA projects like Creating Scrum/Kanban boards, configured columns, Filters
Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.
Up gradation and Migration of JIRA,
Created/Managed Users and Groups in Jira.
Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.
Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
Upgraded all the plugins and applications (confluence, Jira, easy-BI) and synced with the old production applications.
Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users
Monitor Jira logs when performing migrations, troubleshooting users’/system issues.
Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
PROJECT 2: Ford New ESV-Design
Product Name : ESV Design, Chennai
Duration : Feb 2019 – june2021
Role : Sr. JIRA Administrator
Tools : JIRA, Confluence, JIRA Service Desk.
Description: Ford India Private Limited began production in 1926 as a subsidiary of the Ford Motor Company of Canada, but was shut down in 1954 as the company was in loss.[citation needed] Ford re-entered the market in October 1995 as Mahindra Ford India Limited (MFIL), a 50-50 joint venture with Mahindra & Mahindra Limited. Ford increased its interest to 72% in March 1998 and renamed the company Ford India Private Limited. The total investments made by Ford Motor Company since it set shop in 1995 stands at $2 billion as of April 2012.
Roles and Responsibilities:
Upgrading Atlassian Tools.
Troubleshooting and fixing errors common to Applications and Application servers.
Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
Created users on Active Directory, synched the users on Jira and assigned groups and spaces.
Installed and managed plug-ins for Jira and confluence in production environment.
Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.
Published JIRA gadgets and dashboards on confluence page.
Maintained Various Add-ons and resolved the performance issues in Jira and Confluence
Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.
Creation of Jira Projects based on business request.
Creation of new Jira, Confluence users and groups.
Managing Issue types for Jira Projects.
Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
Maintained JIRA team and program tech lead with Change management review dashboards.
Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
Analysing and Reporting upon JIRA Usage and Activities.
Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams likely Network and Infrastructure.
PROJECT 1: ESV Mode Analysis
Product Name : Ford, Chennai
Duration : Jun `17 – Jan 19
Role : JIRA Administrator
Tools : JIRA, Confluence, Jira Service Desk
Product Description:
The solution comprises complex business functionality which includes
•Eligibility checks against enterprise systems;
•Dynamic population of decision criteria;
•Multiple level reviews; Automated outbound call and correspondence transmission etc.,
Roles and Responsibilities:
Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.
Created/Managed Users and Groups in Jira.
Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.
Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
Upgraded all the plugins and applications (Confluence, Jira) and synced with the old production applications.
Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users
Monitor Jira logs when performing migrations, troubleshooting users’/system issues.
Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
Backup and Restore procedures
Personal Details
Name : Utteja Ragni Sai shree Veeranki
Date of Birth : July 04, 1995
Email : **********@*****.***
Mobile : 720-***-****
PREFISSIONAL EXPERIENCE:
I have 7+ years of Experience in IT Industry and having very good exposure in ServiceNow, Atlassian tools
Senior JIRA administrator with 7+ years of experience into JIRA administrator and working on Atlassian tools like Confluence, Hands-on experience in setting up JIRA tools for project request. experienced in Agile & Align development., Experienced on Atlassian Cloud.
Experience in Atlassian Products on JIRA (Version 5 to 9.2), Confluence (Version 8.7.2).
Experienced on Atlassian Cloud.
I have installed JIRA, Confluence.
Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, and Notification Schemes for JIRA Projects.
Created Custom Workflows, Screens, and Fields in JIRA.
Created users on Active Directory and JIRA Internal Directory.
Created events, email Notification Schemes, and Assigned Project Roles in JIRA.
Create Customized Dashboards, JQL Filters and shared with teams and used them on gadgets.
Created Spaces, Pages, Child Pages and Templates in Confluence.
Implemented Style Sheets, and Collaboration in Confluence.
Conducted trainings for teams on team collaboration and effective use of confluence.
Installed Various Plug-In’s (Add-ons) for Import/Update of Projects and Issues, Fields.
Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications.
Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.
Experience to providing the Training to development team on how to track, plan, and analyse using JIRA.
Extensively worked in Scrum environment with active involvement in daily meetings.
**********@*****.***
MOBILE NO#
TECHNICAL SKILLS
Atlassian Tools:
JIRA (Cloud & Datacentre)
Confluence (Cloud & Datacentre)
JIRA Service Management (JSM)
easyBI Reports and charts for Jira
Scriptrunner for Jira
Tempo Timesheets
Structure by Tempo :Jira portfolio Management PPM
Rich filters for Jira Dashboards
BigPicture-Project managements &PPM
Cloud:
Atlassian.
Contact this candidate