Fort Lauderdale English-Spanish
Resume:
JUAN DAVID GALLARDO VELOZA
E MAIL **************@*******.***
Phone 954-***-****
English-Spanish speaker
EDUCATION
Cafam school
bachelor
Jorge Tadeo Lozano Colombia university
Industrial design
02/2006 02/2008
Work experience
Server
Indulging guest trough a thrill adventure
Salt 7 restaurant
Las olas Fort Lauderdale
01-05-23 – 02-01-25
Server
This is a seafood American steakhouse, it is located at Fort Lauderdale’s riverside.
Team work key for achievement.
Known, spill, wines drinks, menu highlights for selling.
Aware of allergies.
Guidelines for closing and opening.
Protocol, step of service.
Table maintenance.
daily specials description.
Exceeding guest expectations.
Upselling our goal trough daily basis.
Acknowledge guest to offer accordingly.
Spill after drinks.
Be ware of every item taken to send it trough accurately,
Double check order to avoid mistakes.
Place lrder course to course, appetizers then main course.
Manage order frame time
Wine knowledge region, grapes, soils.
Cocktail knowledge
Excellent reviews.
Manager
Rober Berger
Café Del mar
Las olas fort lauderdale
01-05-22 / 12-22-22
Server
Italian restaurant
Impress every guest while welcoming, key to indulge guest trough outstanding journey, smile at all times means passion, love, enthusiasm, reading guest requests, anticipate guest needs, priorities step of service trough a pace manner, knowledge, wine pairings, daily specials, sweetness ending achieve guest expectations, focus on fitting Accordingly team support, respectfully, attentive, responsible, Attention to detail, every guest is a vip guest to get an extra mile for them moving above and beyond to see our guest satisfied. Kindness, friendliness, engagement, knowledge, key practices to enroll to embark guest trough a successful dine adventure, creating unforgettable lifetime memories.
Manager costa
Disney cruise line
01-10-16 / 10-14-19
Magical Cruises focuses on high quality service guidelines, personalized services to each and all family, ensuring overall guest experience. satisfaction, protocols, welcoming, procedures, guidelines, high demand standards settled down to succeed every cruise, knowing guest names, offering the best product, recovery guest concerns, moving forward, after such heavy daily routine, that involves friendliness, kindness, passion, responsibility, discipline, to achieve the engagement roll with all guest. From magical adventures to explore through all menus, venues, and speeches, taught by all management team, to pull off Disney goals.
Heavy duty carrying trays overfill.
Pace as fast as it could be.
2 seatings service within 4 hours frame.
20 guest service pair each seating.
Carrying loaded trays from kitchen 3 floor to 5 floor server station trough stairways.
Closing turns to late night when pirates night is given.
Also when brunch was served. Setting up brunch, means closing late.
Jungla Kumba restaurant bogota
15 01 15 / 15 04 15
Server
Manager
Diego Barrera
Independent business
Seller
15 11 14 / 01 15 15
Sport wear
Celebrity Cruises
Server
12-2011 / 10 2014
Hard work environment, cruise ship never stop, without off over 6 months contract, lifting heavy trays daily routine, experienced top gourmet service standards company requirements, Mediterranean food knowledge, Italy french, Spain, our goal was exceed guest expectations, anticipating guest needs, and providing personalized experiences.
Tequendama hotel bogota
Bell boy and server
Serving events, and offering daily specials, to upsell, providing excellent service.
Manager
liliana Fernández
Teléfono 300-***-**-**
01 2007/ 07 2009
Company
Casallas Asociados
Server
Order taken and served
2009/2010
Personal references
Jaime Gallardo
Uber driver
Phone
Miguel
Phone
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