Emergency Management Data Analysis

NICHOLAS A. MARSHALL

***** **** ***** • Manassas, VA 20112

*************@*****.*** • 540-***-**** •

MANAGEMENT PROFILE

Strategic Planning & Organizational Change Management/ Operational, Project & Production Leadership/Area, & District Leader/Customer & Relationship Management/ Workforce, Safety & Logistics Management/ Performance, Financial & Budget Management/ Data Analysis & Systems Implementation Leader with TS clearance and over 25 years of progressively responsible experience directing day-to-day operations of offices and multi-site operations. Solid success in operations, team building, organizational change and growth, and ensuring superior customer satisfaction. Motivator in training and supervising managers and associates, conducting performance and safety evaluations and reviews, and developing performance-oriented workflow procedures and schedules. Consistently exceeded safety, financial, budget and performance goals, reduced overhead, and decreased processing time and costs. Expertise in financial and logistics data analysis and new systems implementation. Areas of Expertise:

• Emergency Management

• Continuity of Operations

• Strategic Vision, Goal & Objective

Measurement

• Customer Service Index Programs

• Multi-Department Management

• Operations Management

• Performance Improvement

• Data Analysis & System Implementation

• Budgeting, Financial & Cost Control

• Logistics & Inventory Operations

• Contract Negotiation & Administration

• Staff Recruiting, Hiring, & Training

• Team Building & Development

PROFESSIONAL EXPERIENCE

Enterprise Services, U.S. Customs and Border Protection, Department of Homeland Security, Washington, DC: Program Manager (Emergency Management) GS-0340-14 (6/2020 to present) Provided leadership, advice, and services on controversial and sensitive matters related to emergency management and preparedness processes, and programs that support DHS mission. Used executive knowledge of agency-wide laws, regulations, policies, programs, and operations relating to emergency management and preparedness to plan, analyze, and advise the National Exercise Planner (NEP). Examined and validated core capabilities nationwide across all preparedness mission areas (Prevention, Protection, Mitigation, Response, and Recovery). Conducted special highly visible, sensitive, and extremely complex projects. Provided a thorough and comprehensive capability to establish, revise, coordinate, implement and advise on program planning across agency lines within CBP. Provided coordination between CBP offices during times of local and national emergencies as well as special events supported by CBP personnel and assets to include coordination with other government agencies internal and external to CBP and DHS.

Managed the functions and activities supporting Continuity of Operations, Continuity of Government, occupant emergency, and contingency planning. Managed components of emergency management program(s) and activities during a response, including Emergency Operations Center activation and operations. Developed the official HRM Emergency Continuity Program management authoritative guidance and reporting procedures. Evaluated local and national exercises at the federal, state, and local levels, to include the establishment of program objectives, determining a primary target audience, and expected player actions, and the coordinated development of Master Scenario Events List (MSEL) from participants. Reviewed policy and program documents to identify accomplishments, areas of improvement and suggested corrective actions.

Participated with top agency officials and other agency top management to address and resolve major controversial matters affecting agency management decisions. Analyzed, developed, and reviewed a variety of complex and controversial reports which involve significant issues affecting CBP, other law enforcement agencies as well as the intelligence and trade communities. Conducted comprehensive special studies, provided assessments, evaluations, and recommendations on new and proposed initiatives, CBP priorities, programs, and operations at national and international levels. Developed background and briefings on new initiatives based on the results of studies and reviews. Strategized innovative business process solutions that enable comprehensive and effective training for an agency-wide incident management program. Managed and scheduled all after action and improvement/corrective plan activities. Researched and mitigated any training gaps identified through After Action Reports (AARs), exercises, incidents, or meetings. Collaborated with the CBP Watch leadership on training of HRM EOC operators to enable and sustain their respective EOC skills. Established and planned the objectives for training and exercise teams. Researched to identify and leverage best practices to better influence training intentions and overall exercise objectives and activities. Maintained training records, lessons learned, and reports for auditing purposes. During EOC activations, served in various roles within the EOC's structure. Managed the HRM Emergency Response Team (ERT) working group. Ensured the program complied with and follows emergency management-related directives, regulations, standards, and guidance. Reviewed and evaluated the emergency management standards, regulations, practices, training, and procedures to identify the most efficient accomplishment of mission goals. Managed the execution of emergency management exercises in accordance with the Homeland Security Exercise and Evaluation Program (HSEEP); providing coordination and executive leadership to major activities to ensure the capability to continue essential functions during any event or incident. Provided HRM and CBP personnel accountability, mass notification, and incident management tracking during a crisis or continuity event. With functional knowledge of the Emergency Notification System (ENS), operated as the primary HRM subject matter expert for ENS

Enterprise Services, U.S. Customs and Border Protection, Department of Homeland Security, Washington, DC: Program Manager GS-0340-14 (5/2018 to 6/2020) Planned, organized, coordinated, controlled, and evaluated the human capital activities of the organization. Oversaw the overall planning, direction, and timely execution of human capital programs, each of which is managed through separate subordinate human capital organizational units. Responsible for leading complex human capital projects, often cutting across organizational/activity lines. Defined critical quality factors, process improvements on key initiatives that result in significant improvements in service delivery, reduced operational unit costs, increased quality, and reduced process cycle time. Provided technical direction in project management, team building, facilitation, process improvement analysis, and the methodology required to develop and substantiate a business case for assigned projects. Provided technical advice on strategic issues; collaborated with other Program Offices within DHS to improve end-to-end processes utilizing various analytical methodologies. Assured implementation by subordinate organizations and operating units of the goals and objectives of a department-wide human capital program. Determined goals and objectives that needed additional emphasis; developed measures that evaluated performance; made recommendations for program improvement; and managed all resources as corporate assets. Responsible for implementing quantitative and qualitative methods within the scope of the respective projects and reporting results for improving quality, reducing costs, and establishing appropriate process metrics and process controls. Worked with senior leadership as a change agent in assuring, directing, and performing the steps necessary to create business cases within established budgets and timeframes. Managed the development, assignment, and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels. Approved multi-year work plans developed by subordinate organizational units and subsequently managed the overall work to enhance achievement of the goals and objectives. Managed organizational changes or major changes to the structure and content of the program or program segments directed. Exercised discretionary authority to approve the allocation and distribution of funds in the organization's budget. Identified and resolved, as applicable, unique issues where no policy existed, taking innovative actions to address new needs and/or issues. Responsible for ensuring internal controls and that appropriate precautions are taken to prevent fraud, waste, and misuse of resources in accordance with the Federal Managers' Integrity Act (FMIA).

December 2018 Commissioners Outstanding Achievement Award June 2019 Commissioners Special Act Award

Social Security Administration, Office of Disability Determinations, Division of Continuing Disability Review Support, Baltimore, MD: Program Analyst GS-0340-14 (8/2017 to 5/2018) Serves as a senior analyst in the Division of Continuing Disability Review Support (DCDRS). Planned, coordinated and conducted broad studies and analyses relating to SSA’s disability related work processing activities, operational goals and objectives and legislative planning/implementation activities. Developed, administered and assessed policies and procedures related to DCO’s management planning and analysis programs. Provided a variety of high level coordinative, analytical and advisory services to DCO/ODD management related to national and SSA-wide complex program initiatives of a confidential and sensitive nature. Provided technical direction, guidance and feedback to analysts for initiating, planning, coordinating and conducting studies and assignments of a national scope affecting more than one SSA program or several complex management/administrative programs. Ensured coordination and completion of activities among 10 regions and 54 disability determination service (DDS) sites. Planned and directed implementation of legislation and coordinates DCO legislative implementation efforts; ensured that operating instructions to support the implementation are prepared. Planned and directed studies and complex assignments designed to analyze, monitor and improve effectiveness of operations. Reviewed proposals on changes and/or modifications and assessed impact on workloads/workflow, productivity/accuracy, position structure/control. Evaluated program work processes and procedures and identified improvements. Developed methods to evaluate program effectiveness and efficiency, analyzes data and prepares reports, with recommendations for improvements to management. Analyzed new or revised policies, procedures, and systems initiatives to determine impact/effect on DCO and DDS policies and resources and prepares DCO comments. Ensured that policy and procedural modifications are implemented and coordinates DCO/ODD activities with other SSA components. Served as an advisor providing confidential advice and guidance to the ODD Associate Commissioner, Deputy Commissioner, Regional Commissioners and Associate Commissioner, OCO regarding a variety of operational and work processing activities, which may be sensitive in nature. Social Security Administration, Office of Disability Determinations, Division of DDS Automation Support, Baltimore, MD: Supervisory Program Analyst/Division Director GS-0343-15 (5/2016 to 8/2017)

Managed the Office of Disability Determinations Systems Technologies Division (DDAS). Principal advisor to the Assistant Commissioner (AC) and Deputy AC on ongoing operations. Managed the formulation, implementation and evaluation of policies, initiatives and procedures supporting Agency automation and technology. Provided leadership to subordinate employees and serves as technical advisor to upper-level managers on a wide range of automation, software, hardware and technology issues specific to DDSs. Managed DDS infrastructure planning and budgeting. Participated in agency long-range planning ensuring system integration with Agency initiatives. Comprehensively evaluated ODD operations for priorities and efficient and effective Agency operations and services. Liaison between the Office of Systems, DDSs and the Regions. Performed SSA Security Officer functions. Led modernization of software, processes and electronic service delivery technology. Developed and ensured the availability of staff to provide expert systems advice and support for field personnel. Focal point for the coordination, development and implementation of disaster recovery and business continuity planning, Section 508/EWD issues, telecommunications needs and internal technology issues and ODD’s website. Analyzed current organizational structure and developed long range succession planning for overall organizational effectiveness. Exercised significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank. Implemented ways to eliminate or reduce significant bottlenecks/barriers to production, promote team building and improves business practices. Developed and delivered training to staff and executives on disability case processing systems. Commonwealth of Virginia Disability Determination Services (DDS), Department for Aging and Rehabilitative Services (DARS), Fairfax, VA: Program Administration Manager (5/2012 TO 5/2016) Managed daily operations of state DDS office to ensure achievement of production goals, adjudication of disability claims, and disability project objectives. Advised senior management on SSA policies, performance and resolution of claims processing and infrastructure. Monitored and analyzed disability workloads for improvements and enhancements. Implemented disability case processing automation updates to SSA hardware and systems. Managed daily operational functions within the Regional Office. Managed logistical needs including soliciting price estimates for equipment and services. Applied knowledge of fiscal and state procurement rules and regulations in acquisition matters. Supported DDS business processes in case management. Implemented daily reports to review work production accomplished by staff. Conducted annual performance evaluations with subordinate employees. MERCHANT’S TIRE AND AUTO / TIRE KINGDOM, Stafford, VA: Area Group Manager (10/2011 to 5/2012) MEINEKE SERVICE CENTERS, Massaponax, VA: General Manager (5/2011 to 10/2011) CHANCELLOR TIRE AND AUTO CENTERS, Fredericksburg, VA: General Manager (6/2009 to 5/2011) CARMAX, Fredericksburg, VA: Reconditioning Production Manager (7/2006 to 6/2009) MERCHANT’S TIRE AND AUTO / TIRE KINGDOM: Area Group Manager (2/2005 to 7/2006) MERCHANT’S TIRE AND AUTO / TIRE KINGDOM: Area Director of Sales (7/2004 to 2/2005) MERCHANT’S TIRE AND AUTO / TIRE KINGDOM: Area Director of Operations (4/2004 to 7/2004) MERCHANT’S TIRE AND AUTO / TIRE KINGDOM: Area Group Manager (8/2003 to 4/2004) Additional experience as Store Manager (1998 to 2003), Assistant Manager (1994 to 1998), Service Manager (1993 to 1994), and Technician (1989 to 1993) with Merchant’s Tire and Auto / Tire Kingdom EDUCATION AND CREDENTIALS

Bachelor’s Degree Candidate in Business Management, 2011 to Present, University of Phoenix Associate’s Degree in Business Management, 2011 to 2013, University of Phoenix Certification (Pending) in Acquisition and Contracting, 2010 to Present, Defense Acquisition University Business Administration Certificate, 2002 – Crisp Business School, Manassas, VA Technical Proficiencies: eView; eCAT; PCOM; IDS; Midas; WebTA; DIODS; PACS; Payroll, and Inventory Systems; Reynolds and Reynolds Estimating and Invoicing Systems; All-Data Repair System; Mitchell Repair System; IMS Inventory Management System; MAST Inventory Management System; WIP Invoicing, Payroll, and Vendor Payment Systems; ADP Payroll System; Identifix Information System; Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); AS400; eVA; eRequistion

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