Data Entry Customer Service

Kenneth Shands

Located in Atlanta GA; Willing to Work Onsite

Available at 2 Weeks’ notice

Professional Summary:

Kenneth is a versatile, collaborative, accomplished, and knowledgeable Facility Office Administration professional with a successful track record and a flair for leading people in the right direction.

He has a solid track record in setting up and break-down conference rooms for meetings and training sessions, keeping a track of the monthly inventory of paper supplies, and ordering them.

Worked with the HR team for new hires and worked with the print department for Scanner, imaging, file, performing daily key-operator mail processing, data entry, and Coordinating shipping and receiving tasks.

He also Serves as a point of contact for other vendors, including vending machines, water filtration systems, food ordering, coffee service, etc.;

He has outstanding organizational and problem-solving skills and possesses verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. Education:

Fort Valley State University Fort Valley State University Bachelor of Art Master of Art

Skills:

Multi-Site Operations Management

Policies & Procedures

Project Management

Creative Development

Team Management & Leadership

Strategic Planning & Follow-thru

Microsoft Word, Excel, PowerPoint

Elite Systems 3.2.5

Westlaw

Lexis-Nexis 7.0

QuickBooks Pro 4.0

Adobe / PDF

UPS software

SAP software

Canon products

Oce' products

Xerox products

FedEx shipping

Records software: RCM – Records Center

Management.

Professional Experience:

CVR Associates, Alpharetta GA Jan 2023 – Present

Office Agent

Organizing meetings and reviewing documentation with attention to detail.

Review applications to determine tenant and landlord eligibility

Meet daily and weekly goals with a high level of quality and accuracy.

Use a computer with the Internet and Microsoft Suite, be organized, show proper time management skills, take direction from supervisors, demonstrate strong customer service skills, and show strong teamwork and the ability to work alone.

Setting conference rooms and AV Rooms.

Sending office meeting invites using MS Teams.

Customer service call center, housing vouchers.

DeKalb County GA TLAC and Henry County GA TLAC Mar 2022 – Dec 2022 Processor and Underwriter

On-the-call and budget Friendly role as per the assigned grants of a particular project.

Responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications.

Developed documents and reports recommendations on monthly bases.

Also performed other clerical duties such as scanning, filing, and keying information into the computer system. April-2023

Georgia Department of Community Affairs Atlanta GA Mar 2021 – Feb 2022 Underwriter / Processor

The Georgia Department of Community Affairs (DCA) is a state agency dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses.

DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in the quality of work, and the ability to work as a versatile team player.

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.

Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.

DCA offers a fast pace, challenging, and dynamic environment that requires attention to detail, pride in the quality of work, and the ability to work as a versatile team player.

The Rental Assistance Processors hired for this position will be highly effective people who will be handling the first touchpoint of the application process between DCA and the applicants seeking assistance through the Emergency

Rental Assistance (ERA) Program. The (ERA) Processors will evaluate the eligibility of people who have submitted applications for assistance for rental assistance. The (ERA) Processor is expected to be a goal-oriented individual who can demonstrate their ability to meet established productivity goals daily. Some of the key functions that will be expected of the person hired for this position are as follows:

Ability to interpret and follow the U.S. Treasury federal regulations, guidelines, and internal policies applicable to the Emergency Rental Assistance

Accessing and using the online application portal to review applications

Reporting any issues related to the work of processing to their supervisor

Knowledge of, and experience with, federal funding mechanisms

Strong organizational skills

Strong oral skills including written communication and interpersonal skills

Ability to manage multiple tasks

Ability to use independent judgment and discretion in working through situations

Strong computer skills

Ability to demonstrate independent thinking

Fulton County Voters Election Fulton County, GA July 2020 – Feb 2021 Assistant Manager

Specific duties include: accompanying and assisting the poll manager in the opening and closing of the poll and monitoring the activities of other poll officials to ensure compliance with poll procedures and their duties.

Requires knowledge of poll and terminal procedures and election equipment security.

Must know how to access voter registration databases and retrieve reports to aid in the reconciliation of daily voter participation.

Must possess knowledge of absentee ballots, administrative and office theories and principles, working knowledge of personal computers, telephone etiquette, and customer service procedures.

Requires applied skills in the area of customer relations, data entry, use of general office equipment, communication, and interpersonal skills.

Requires a minimum keystroke speed of 38 characters per minute for data entry. C&W Services Atlanta GA Apr 2019 – June 2020

Office / Facilities Management

Document Scanning: Operate network high-speed production scanning equipment; Perform scanning and imaging tasks; Identity, classify and sort documents; Assemble document batches and page volumes; Process cash or check by security and operating policy/procedure; Perform daily key-operator mail processing equipment maintenance

Document Indexing: Identify objective data and enter ("key what you see") at a high level of productivity and accuracy; Perform data entry task from a paper and document image; Utilize system functions to perform data look- up and validation; High volume sorting, analyzing, indexing, of insurance, legal and financial documents; Identity, classify, and sort documents electronically; Update computer records on multiple local databases; Locate, retrieve, maintain, organize and assist users; Retrieve and archive documents

Perform duties and special requests as assigned by the team leader and manager Review and process confidential and extremely time-sensitive applications

Maintain a high degree of quality control and validation of the completed work Ensure operating, and quality standards are met based on service objectives Maintain accuracy of required reports and logs

Ensure the highest level of customer care

Ensure adherence to business guidelines, safety, and security procedures

Maintain proper inventory levels of stock for office and kitchen supplies;

Maintain and keep an organized inventory of all office furniture and equipment; Set-up and break-down down conference rooms for meetings and training sessions;

Coordinate service calls for office equipment, including copiers, faxes, printers, and AV equipment; Track all office supply requests from employees;

Set up seating of new employees/temps/contractors;

Assist in internal moves, including minor installations (bulletin boards, keyboard trays) and furniture relocations; Serve as point of contact for other vendors, including vending machines, water filtration system, coffee service, etc.; Coordinate shipping and receiving tasks; Fully understand and enforce office security procedures;

Back-up to other team members as required to provide the highest service levels in all Office Services functions including Reception duties;

Other duties and tasks as assigned by the OS/Reception Manager. ADP, Alpharetta, GA Dec 2018 – Mar 2019

Inserting & Printing

Payroll processing, and group batch printing of W-2’s and tax auditing information. United Tech Solutions (RICOH) Atlanta, GA May 2018 – Nov 2018 Senior Services Specialist

Digital reproduction of color documents, black and white, binding, padding, file manipulations, comprehensive formatting billing, printing, scanning, CD/DVD creation, and some graphic design. Keeping a monthly inventory of paper supplies as well as all other inventory received daily.

Performed machine operation etc.

Customer Satisfaction

Responsible for loading documentation, inventory, etc. Purified Air Services Atlanta, GA 30303 Jan 2017 – Mar 2017 HVAC Services Specialist

Responsible for changing air filters for various clients in the southeastern region of the United States, such as Georgia, South Carolina, North Carolina, Tennessee, and Alabama. Various grocery stores, fast food restaurants, schools, plants, and factories. This was a commission-based pay position and was given 4 routes. Each route takes a week to do. Primarily stayed on the road.

Checking the Heating and cooling systems to make sure the unit is up to speck and working correctly by state regulations and SPB codes. Larger and smaller units: Trane, Vespy, Lanier, etc.

Filtration of facility surfaces.

Forrest Solutions Group FSO-Outsourcing, New York, NY Apr 2016 – Jan 2017 Office Records Associate

Responsible for performing specialized clerical duties such as record-keeping and managing forms and information.

Responds to queries by retrieving information in file systems. Responsibilities were: Process applications and file records.

Maintain updated files. Complete all forms, Answer queries by searching and retrieving files, Update file information, process all incoming and outgoing correspondence, Perform data entry, add new files to archives, Modify or purge entries, destroy files, Create new folders and files, Check to ensure files are complete, Aid people in retrieving information, Process and scan files to be entered into the computer in a digital database, Work with electronic storage media, such as hard drives, floppy drives, and CD-ROMs, use scanners to convert forms, receipts, and reports into electronic format, Fax and photocopy files, Store and extract file information from computers.

Repro Graphics / Mailroom / Guest Services duties as well. Robert Half (Office Team) Staffing Atlanta, GA Oct 2013 – Jan 2015 Facilities Management/Scanner

Duplicating Operator / Scanner, imaging, and files. Facilitated Management for on-site Management.

Maintain supplies for daily operation, replenish office equipment, and maintain storage areas. Handling logistical tasks daily.

GEO Direct- Digital Printing (Labor Staffing) Atlanta, GA30354 July 2013 – Sep 2013 Digital Printing

Duplicating Operator / Scanner, imaging, oversize copies. Facilitated Management for on-site management.

Managed Digital Duplication of PDF files, TTF files, PowerPoint documents, Proposals, Presentations, Binding, and Padding. Temp position. Docu-tech operator, Xerox Nuvera, 200/ 288/ 314 STAPLES – Semper International GA Jan 2013 – Mar 2013 Production Finishing

Digital reproduction of color documents, black and white, binding, padding, file manipulations, comprehensive formatting billing,

printing, scanning, CD/DVD creation, and some graphic design.

Keeping a monthly inventory of paper supplies as well as all other Inventory lists received daily.

Folding (Stahl Folder), Creasing / Booklet making, Cutting (Polar Cutter), Bookmaking (Coil/Wirro), Laminating (D&K, Ledco)

CANON USA Norcross, GA – Access Staffing May 2012 – Dec 2012 Order Puller

Pull orders for copier machines, as well as a toner for machines. Required using a forklift to load and unload vendor’s

trucks for pick-ups and deliveries.

Complete work requests utilizing black and white and color digital photocopy machines, including set-up, quality control, and clean-up. Operate finishing equipment.

Use various scanning/copier equipment to create PDF files in hard copy format. Troubleshoot technical problems with all machinery, including paper jams and ink flow problems, and work effectively with copier maintenance vendors.

Create cycle counts for inventory every week.

Coca-Cola- Spherion Atlanta, GA July 2011 – Apr 2012 Free-Style Pick Pack Department

Process incoming orders from various fast-food restaurants, along with vendors and other establishments. These

orders are picked and packed to order and shipped out via UPS and other couriers.

SAP and Data-Pass are software packages that are used daily to complete these orders. Certified Forklifts Driver

(Coca-Cola).

OCE’ Business Services Atlanta GA Aug 2009 – Oct 2010 Facilities Management-Site

Complete work requests utilizing black and white and color digital photocopy machines, including set-up, quality

Control, and clean-up. Operate finishing equipment (3-hole drill, bindery, laminating, folder, cutter, etc.). Use various scanning/copier equipment to create PDF files in hard copy format.

Troubleshoot technical problems with all machinery, including paper jams and ink flow problems, and works effectively with copier maintenance vendors. Assist with digital pre-press (e.g., printing from electronic files to various digital print devices).

Assist with daily color calibrations and routine operator maintenance on reproduction equipment. Work effectively with Customer Service Coordinators and project managers to produce (on a production level) projects of various scopes and complexity.

Work effectively with customers to provide alternative solutions and to understand the requirements of the work request. Serve as CSG project manager on appropriate work requests. Batch printing, case support.

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