Customer Service Receiving Clerk
Resume:
Samantha Escobar
**** * ******* ****, **** * Orlando, Fl. 32822
***********@*****.***
Professional Summary
Highly driven detail oriented, professional with about 6 years of experience as a receiving clerk/quality management with expertise and managing inventory processing orders, keeping workplace safe and efficient. I demonstrate great attention to detail and maintain a strong work ethic that will contribute to the performance of a prominent business.
Skills
• Strong problem-solving aptitude
• Customer Service award
• Self motivated
• Customer service
• People oriented
• Trusted key holder
• Inventory
• General labor
• Quality control
• Attention to detail
• Safety committee 3 Yrs
• Engagement Team 3 Yrs
• ERT Team 3 Yrs
Work history
Receiving clerk
GXO logistics
2351 Investors Row, Orlando, FL 32837 (08/2022-Present)
• Processing and maintaining orders using warehouse management system (WMS) to move inventory around through the warehouse.
• Performed data entry through RMX to receive product on a daily. (DAILY AVERAGE 200).
• Print out daily schedule for unloader and loader.
• Researching and correcting errors through SAP.
• Excellent communication skills, and organization skills.
• Physical strength, 50 pounds
• Basic computer skills but have more experienced than average.
• Creating a process that works for everyone in inbound to work at a safe pace, but also getting the task at hand done. My own spreadsheets
• Doing a REC report every day for products that have been a discrepancy the day before. (Zman SAP) RC22-site
• Reporting documents through email that were sent through inbound with wrong information.
Sortation Associate
Amazon Sortation Center- (11/2018-5/2022)
7469 kings point pkwy suite 100 Orlando Fl 32819
• unloaded, picked, staged and loaded products for shipping
• worked at a rapid pace to meet tight deadlines.
• banded, wrapped, packages and cleaned equipment.
• sorted and scanned packages by zip-code to be shipped for next day delivery.
•. Worked with the Quality team to correct damage or lost Packages.
Retail Store Supervisor
Once Upon A Child-
2504 S Alafaya Trail, Orlando, FL 32828. (05/2018-10/2018)
• Interviewed job candidate’s and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Managed staff of 7 sales associates, 4 supervisors and 3 assistant managers.
• Assigned employee to specific duties to best meet the needs of the store.
• Reordered inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.
• Examined merchandise to verify that it was correctly priced and displayed.
• Reported to the district manager regarding all store and staff issues.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeated business Through exceptional customer service.
• Conducted store inventories once per quarter.
Operations Clerk
Wells Fargo- (01/2018-05/2018)
101 S Alafaya Trail, Orlando, FL 32828
• Performed general clerical operations tasks that are routine and/or repetitive in nature.
• In-depth processing of all deposits received on a daily basis for multiple medical practices including paper and electronic payments from client's bank
• Reconcile all payments from the bank deposit/credit received each day
• Sort and distribute all pieces of correspondence to the correct place/person
• Follow up and research to ensure all items are completed and imaged correct into our imaging software daily
• Captured, assembled sorted and/or distributed items or documents using machinery to meet requirement.
• Verified or matched data on documents and/or items
Team lead
Universal Studios Orlando Resort (11/2016-01/2018)
1000 Universal Studios Plaza Orlando fl 32819
• Effectively Managed a high-volume of in bound customer calls.
• Gathered all verified all required customer information for tracking purposes.
• Accurately documented, Research and resolved customer service issues.
• Evaluated consumer reports on a monthly basis.
• Identified chronic customer issues by creating maintaining customer complaint log.
• Managed a high call volume with tact and professionalism.
• Interacted with quest to ensure satisfaction with food and service.
• Completed multiple projects on a timely manner.
Customer service Representative
Aimark- (06/2016-12/2016)
7200 Lake Ellenor Dr #207 Orlando Fl 32809
• Answered an average of 50% calls per day by addressing customer inquiries, Solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained detailed care of merchandise.
• Politely assisted customers in person and via phone.
• Provided and elevated customer experience to generate a loyal clientele.
• Recommended, selected and helped locate and obtain out of stock product based on customer requests.
• Built long time relationships and advised customers on purchases and promotions.
Maintenance Technician
Valvoline oil change - (02/2016-04/2016)
1058 W Fairbanks Ave Orlando fl 32789
• Repaired and calibrated equipment using precision measuring instruments.
• Inspected drives, Motors and belts.
• Followed routine and preventative maintenance checklists.
• Repaired defected equipment parts.
• Operated tools, including hoists, saws and drills.
• Repaired air handlers and make up air units.
• Documented akk maintenance and repairs.
Cashier/Server
Tijuana Flats- (01/2014-12/2015)
9161 Narcoosee Rd #110 Orlando Fl, 32827
• Strictly followed all cash, security, inventory and labor policies and procedures
• stored food in designed contained containers and storage areas to prevent spoilage or cross-contamination
• reported to each shift on time and ready to work
• followed food safety procedures according to company policies and health and sanitation regulations.
• Handled currency and credit transactions quickly and accurately.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Greeted customers and provided excellent customer service.
Front End Coordinator (05/2013 To 05/2016)
Marshalls
5975 S Goldenrod Rd Orlando Fl, 32822
• Crossed-Trained and backed up other customer service managers
• Met all customer calls guidelines including service level, handle time and productivity.
• Solved unresolved customer issues.
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
• Strong leader of customer support staff.
• Trained staff on operating procedures and company services.
• Effective liaison between customers and internal departments.
• Managed workflow to exceed quality service goals.
Education
Acceleration Academy High School
2274 S Semoran Blvd, Orlando, FL 32822
• High School Diploma
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