Customer Service Representative
Resume:
ALEXIS CUSHION
CUS T O M E R S E R V I C E R E P R E S E N T A T I V E I I I
*******.**********@*****.***
Sunrise, FL, USA
SUMMARY
Highly skilled and dedicated Customer Service Representative with over 10 years of experience in delivering exceptional service and support to clients. Proven ability to handle high-pressure situations, resolve complex issues, and maintain customer satisfaction. Adept at utilizing CRM systems, managing customer inquiries, and providing solutions that enhance customer experience. Strong communication, problem-solving, and interpersonal skills, with a track record of achieving and exceeding performance targets.
CONTACT
PROFESSIONAL EXPERIENCE
Customer Services Expert – Tier III
Felix Hobby Shop
Lauderdale Lakes, Florida 33311 2017 - Present
• Resolved Complex Issues: Successfully handled and resolved over 95% of customer complaints, leading to a 20% increase in customer satisfaction ratings.
• CRM Proficiency: Expertly managed customer interactions using CRM systems like Salesforce and Zendesk, improving response times by 30%.
• Performance Excellence: Consistently exceeded performance targets, achieving a 15% higher customer retention rate compared to the team average.
• Led training sessions for new hires, mentoring over 20 junior representatives to enhance their skills and performance, contributing to a more efficient and cohesive team. Assistant General Manger
Taco Bell
Richmond Hill, GA 31324 2013 – 2017
• Lead and motivate a team to ensure customer satisfaction, high- quality food production, and efficient operations.
• Oversee daily operations, including staffing levels, inventory management, cash handling, and scheduling.
• Train new hires on proper procedures for food preparation, customer service, and store maintenance.
• Ensure all safety and sanitation standards are met in accordance with company policies and local health regulations. EDUCATION
Associate of Health Science-
Medical Administrative Assistant
Ultimate Medical Academy
Jan 2025- May 2026
High School Diploma
Miami Carol City Senior High
School
2009-2013
SKILLS
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
Type 35+ WPM
• Communication:
o Active listening
o Clear and concise verbal
communication
• Problem-Solving:
o Conflict resolution
o Analytical thinking
o Creative solutions
• Technical Proficiency:
o CRM systems (e.g.,
Salesforce, Zendesk)
o Data entry and
management
o Multichannel support
(phone, email, chat)
• Customer Relations:
o Building rapport
o Empathy and patience
o Customer retention
strategies
• Performance:
o Meeting and exceeding
target
o Time management
o Adaptability in high-
pressure environments
SKILLS
Contact this candidate