Customer Service Insurance Verification

ANDREA RAMIREZ

CONTACT

@® 702-***-****

W% **********@******.***

Q Las Vegas NV

EDUCATION

Nevada Career Institute

Associate Degree in Medical Assisting —

July 2023

East Career & Technical Academy

High School

Medical Professions Diploma — May 2022

SKILLS

Customer Service & Active Listening

Insurance Verification & Patient Scheduling

HIPAA Compliance & Medical Terminology

Electronic Medical Records (EMR) & Clinical

Works

Microsoft Word & Excel

Typing: 40 WPM, 10-Key Proficiency

Multitasking & Time Management

Problem Solving & Critical Thinking

Strong Verbal & Written Communication

Bilingual: Fluent in English and Spanish

PROFILE

Motivated and detail-oriented Medical Assistant seeking a

long-term opportunity to apply my experience in

administrative and clinical support roles. Skilled in patient

scheduling, insurance verification, customer service, and

HIPAA compliance. Bilingual in English and Spanish, with

strong multitasking and problem-solving abilities.

WORK EXPERIENCE

RECEPTIONIST

Kopolow & Girisgen Pearle Vision

August 2023 - Present

* Verified patient insurance and confirmed coverage

details

* Maintained compliance with HIPAA rules and patient

confidentiality

¢ Assisted with prescription management for glasses and

contacts

* Delivered exceptional customer service and managed

patient communications

* Performed accurate data entry for patient records

CUSTOMER SERVICE ASSOCIATE

Subway

June 2021 - March 2023

¢ Maintained food preparation safety standards and

customer service quality

e Efficiently processed food orders and payments with

100% cash register accuracy

e Assisted customers with menu inquiries and product

knowledge

e Ensured a clean, welcoming dining environment

Contact this candidate