Customer Service Commercial Lending

Meredith A. Osborne

Long Beach, MS 228-***-**** *********.**@*****.***

Professional Summary

Accomplished and detail-driven Commercial Lending Assistant with over 15 years of progressive experience in financial services. Specialized in commercial loan processing, SBA Microloan preparation, regulatory compliance, and client relationship management. Recognized for delivering accurate documentation, ensuring smooth loan closings, and supporting high-performing lending teams. Proficient in Sageworks and Action loan software, with a deep understanding of title, insurance, and UCC coordination.

Core Competencies

- Commercial Loan Documentation & Processing

- SBA Microloan Preparation & Compliance

- Title, UCC, & Insurance Coordination

- Regulatory Documentation & Quality Control

- Customer Service & Relationship Building

- Loan Pipeline Management & Reporting

- Post-Closing Documentation & Recordkeeping

- Software: Sageworks, Action, Microsoft Office

Professional Experience

Renaissance Community Loan Fund - Long Beach, MS

Commercial Lending Assistant April 2019 - April 2025

- Supported commercial lenders with pre-loan research and document ordering including title searches, UCC filings, appraisals, credit reports, and flood determinations.

- Coordinated SBA Microloan documentation, managing closings with attorneys, borrowers, and internal teams.

- Ensured complete and compliant loan files through pre-closing quality control audits.

- Maintained up-to-date insurance and tax records in compliance with regulatory requirements.

- Processed post-closing documentation, including Deed of Trust releases and borrower follow-up. First Bank and Trust - Biloxi, MS

Commercial Lending Assistant 2007 - March 2019

- Managed end-to-end processing of commercial and consumer loans, from application through closing.

- Ordered and reviewed documentation such as title work, appraisals, flood certs, and construction inspections.

- Maintained strong borrower relationships by providing consistent communication and loan status updates.

- Supported loan officers by managing the loan pipeline and clearing file exceptions.

- Assisted with daily branch operations including new account openings and teller support. BancorpSouth - Gulfport, MS

Customer Service Representative October 2005 - September 2007

- Opened and serviced personal and business deposit accounts, including CDs and checking.

- Delivered exceptional customer service and promoted financial products and digital banking tools.

- Contributed to branch sales goals through weekly team meetings and proactive client engagement. Education

Bachelor of Science in General Business, Marketing Focus William Carey College - Gulfport, MS May 2006

Contact this candidate