Hr Operations Regulatory Compliance
Resume:
Robin Janco
******@*****.***
Management and communications expert with over 10 years of extensive expertise in HR operations and customer service, specializing in strategic workforce management and regulatory compliance. Proficient in leveraging tools like Slack, Zoho, and MS Office to drive operational excellence and foster a collaborative work environment. Committed to innovative solutions and leadership in fast-paced settings, aiming to enhance operational efficiency and communication. Employment history
St. Louis Area Manager,
Railcrew Xpress, Mar
2019 - Present
North Kansas City, MO
Driver, Railway,
Hallcon Corporation,
Jul 2018 - Mar 2019
Lenexa, KS
Manage HR operations, ensuring compliance with DOT regulations. Coordinate pre-employment and random drug/alcohol testing. Investigate employee allegations, escalating as needed. Collaborate with railroad officials on weather-related hub closures. Schedule drivers efficiently, maintaining service standards. Lead comprehensive HR operations including scheduling, compliance monitoring, and employee relations while managing DOT regulations and critical weather-related decisions.
Implement strategic workforce management protocols, conducting investigations and maintaining regulatory compliance while coordinating with railroad officials. Oversee drug testing programs, time-keeping systems, and corrective action procedures while ensuring strict adherence to transportation safety guidelines. Foster effective communication between dispatch, railroad officials, and drivers while managing hub operations and weather-related contingencies. Drive operational excellence through systematic scheduling optimization, regulatory compliance, and proactive risk management in transportation logistics. Direct HR operations and DOT compliance initiatives while managing critical transportation logistics, leading cross-functional teams to maintain service excellence. Transported rail crews safely, ensuring timely arrivals. Facilitated local and over-road crew movements.
Enhanced safety protocols during transit.
Maintained punctuality and reliability in schedules. Coordinated safe transport operations for railway engineering teams across multiple terminals, ensuring timely crew transfers and maintaining strict safety protocols. Optimised route planning for train crew logistics, minimising transit times while maintaining perfect safety record for personnel transportation. Facilitated seamless crew transitions between terminals, ensuring continuous railway operations through reliable transportation services. Partnered with railway operations to coordinate time-sensitive crew transfers, maintaining consistent communication and operational efficiency. Monitored vehicle maintenance schedules and safety compliance, ensuring uninterrupted service delivery across multiple railway terminals Provided reliable transportation support during emergency situations, maintaining operational continuity for critical railway personnel Employment history
Remote Customer
Service/Support Agent,
Chase Bank EFT
Division, Feb 2015 - Nov
2018
Elgin, IL
Police Dispatcher,
Radcliff Police
Department, Apr 2011 -
Feb 2015
Radcliff, KY
Telecom
Specialist/Account
Manager, US Army -
Acquisitions/Procurem
ent Department, Apr
1999 - May 2010
Fort Knox, KY
Education
Eastern Kentucky University, Kentucky
Associates Criminal Justice
Assisted customers with card services via SaaS and chat, resolving issues efficiently. Handled deposits, transactions, and card replacements, ensuring customer satisfaction. Investigated fraud claims, providing reliable solutions and maintaining security standards.
Supported government-related inquiries, demonstrating comprehensive product knowledge.
Troubleshot technical issues, achieving high-resolution rates and enhancing user experience.
Resolved technical issues across multiple banking platforms, ensuring accurate processing of government benefits and maintaining strict compliance standards Provided comprehensive remote support for diverse banking services, specializing in dispute resolution and fraud claim investigations
Managed complex government benefit transactions through integrated banking systems while ensuring data accuracy and customer confidentiality Managed emergency calls, ensuring swift response to critical incidents Led training for new dispatchers, enhancing team readiness Maintained detailed communication logs for accuracy and efficiency Resolved high-pressure situations with effective communication skills Contributed to public safety through precise information relay Coordinated emergency response communications and managed crisis situations, ensuring swift deployment of first responders while maintaining detailed incident records Developed and implemented comprehensive training protocols for new dispatchers, standardizing emergency response procedures and improving team efficiency Facilitated critical communication between emergency services and civilians during high- stress situations, providing calm guidance and support Streamlined dispatch protocols through systematic analysis of response times and communication patterns, enhancing emergency service coordination Orchestrated multi-agency emergency response operations, streamlining communication protocols and reducing critical response times for public safety Managed procurement for 1500+ stations, enhancing operational efficiency. Collaborated with contractors to streamline telecom services for federal sites. Developed and maintained a comprehensive management system database. Assisted in contract negotiations, ensuring favorable terms and compliance. Facilitated IT purchasing and work order processing, optimizing resource allocation. Streamlined procurement operations for 1500+ recruitment stations, optimizing telecom service contracts and implementing CRM solutions for enhanced federal installation management
Led cross-functional collaboration with major contractors including HP and ITS Corporation, delivering comprehensive telecom infrastructure solutions across command units
Orchestrated seamless integration of SAAS platforms with existing systems, facilitating improved communication between federal installations and contractors Executed end-to-end procurement lifecycle management, reducing service disruptions through proactive contract administration and vendor coordination Fostered strategic partnerships with key telecommunications vendors, negotiating optimal service agreements and maintaining regulatory compliance
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