Customer Service Restaurant Manager

FABIELLE LEAL COVINGTON

Castaic, CA, ***** - ********@*****.*** 323-***-****

Bilingual (English and Portuguese) and conversational Spanish, customer service focused professional, passionate about direct contact with the public. Excellent communication skills, trustworthy and punctual. Exceptional time management, organizational skills and flexible to client schedule needs. EXPERIENCE

ASSISTANT RESTAURANT MANAGER/WAITRESS 2005 TO 2010 Bel air Bar and Grill, Bel Air, CA

* Exhibit thorough knowledge of foods, beverages, supervisory duties, services techniques and guest interactions .

* Ensure maintenance of proper cleanliness in all areas of bar and front of house.

* Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

* Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

WAITRESS 2010 TO 2013

Hudson House, Redondo Beach, CA

* Provided exceptional customer service while ensuring needs were met.

* Operate POS terminals to input customer orders, swipe credit cards and enter cash amounts received in a 120+ seats restaurant.

* Refined my multitasking skills by covering 5 to 8 tables at a time.

* Delivery of a consistent, positive customer service at all times SERVER 2005

NORWEGIAN CRUISE LINE, Honolulu, HI

EDUCATION

UNIVALI (UNIVERSITY OF ITAJAI VALLEY), BALNEÁRIO CAMBORIÚ, SANTA CATARINA, BRAZIL - TURISMO E HOTELARIA (HOSPITALITY MANAGEMENT ), 1995 TO 2000

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