Customer Service Accounts Receivable

PH: 714-***-**** Email: *********@*****.***

Professional Summary:

●Diligent and driven finance professional with extensive experience in customer service, clerical support, telephone answering, billing, multi-line handling, inbound and outbound communication.

●Proven success in a variety of roles including Credit & Collections, Accounts Receivable, Accounts Payable, and Global Invoicing.

●Effective communicator with excellent interpersonal skills, problem-solving abilities, and strong analytical and organizational skills.

●Adept at handling customer inquiries, resolving billing issues, managing financial transactions, and maintaining accurate financial records.

Education:

Associate's Degree in Accounting and Finance - Saint Patrick's College - PK

Additional Strengths:

●Strong knowledge of financial operations, customer service principles, and administrative processes.

●Proven ability to handle high-volume customer interactions, resolve billing issues, and manage financial transactions.

●Exceptional attention to detail, time management, and organizational skills.

●Ability to multitask, prioritize workload, and meet deadlines in fast-paced environments.

Skills:

●Customer Service & Call Handling (Inbound & Outbound)

●Clerical & Administrative Support

●Billing & Invoicing

●Multi-Line Phone Systems & Telephone Answering

●Accounts Receivable & Payable

●Collections & Credit Management

●Financial Reporting & Account Reconciliation

●Vendor & Relationship Management

●SAP ECC HANA, NetSuite, QuickBooks, XP2, FISERV, Symitar JDA

●Microsoft Office Suite (Excel, Outlook, Word)

Work History:

Merrimack Valley l Credit Union Bank, Waltham, MA

Collection Specialist/Customer Service

09/2021 - 1/2025

incoming and outgoing calls related to customer accounts and collections.

●Respond to member inquiries via phone, email, and fax, ensuring timely resolutions.

●Process ACH telephone payments and issue late payment notifications.

●Manage multi-line phone systems for efficient call handling and issue escalation.

●Provide customer service support, addressing discrepancies and payment arrangements.

●Review delinquent accounts, draft and mail demand letters, and restrict/unrestrict debit cards as needed.

●Collaborate with internal departments for account resolution and special circumstances.

●Maintain accurate customer records, transaction logs, and payment history for future reference.

Charles River Laboratories – Wilmington, MA

Global Invoicing Specialist

09/2020 – 03/2021

●Utilized SAP ECC HANA to generate and process invoices for over 3,800 clients weekly.

●Managed invoice distribution via traditional mail and electronic formats.

●Resolved billing discrepancies, purchase order mismatches, and tax concerns in collaboration with customers and internal teams.

●Provided customer support for invoicing-related queries, ensuring high client satisfaction.

●Assisted in account reconciliation and collection processes, ensuring accurate financial reporting.

Olympics America Inc – Waltham, MA

Credit and Collection Specialist

06/2019 – 06/2020

●Established and maintained effective customer relationships to ensure timely payments.

●Monitored accounts receivable balances and followed up on outstanding invoices.

●Resolved customer disputes, credit discrepancies, and payment adjustments.

●Provided weekly reports on collections and past-due accounts.

●Set up new customer accounts, conducted credit assessments, and determined appropriate credit limits.

A and A Dispatch Services Inc – Marlborough, MA

Receivable and Collection Analyst

06/2016 – 05/2019

●Conducted credit risk analysis, established credit limits, and performed account reconciliations.

●Made collection calls, processed payments, and negotiated resolutions for overdue balances.

●Maintained accurate records of collections, bills and customer communications.

●Provided customer service and financial advisory support to clients.

●Managed inventory tracking, logistics, and supply chain operations to optimize financial efficiency.

American Tissue Corporation – Marlborough, MA

Accounts Receivable/Payable Specialist

06/2013 – 05/2016

●Managed vendor accounts entered transactions into the accounting system, and processed payments.

●Performed expense reporting, invoice reconciliation, and financial statement preparation.

●Verifies discrepancies and resolves customers' billing issues.

●Processed credit card payments, ACH transactions, and check deposits.

●Monitored customer accounts to ensure timely payments and addressed outstanding balances.

●Maintained historical financial records, purchase orders, and account statements for auditing purposes.

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