Medical Records Well-Being

Mara Edwards

707-***-**** **********@*****.*** Santa Rosa, CA 95405

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SUMMARY

Adept and compassionate Caregiver from The Key, I excel in providing elderly care with empathy and efficiency. Skilled in medical record-keeping and fostering social interaction, I've significantly enhanced client well-being. My proactive approach and adaptability ensure high-quality care, meeting and exceeding employer expectations.

SKILLS

Compassionate client care

First aid and safety

Documentation

Multitasking and organization

Adaptability and flexibility

Elderly care

Social interaction

Medical record-keeping

Behavior redirection

Compassion and empathy

Alzheimer's care

EMR / EHR

State regulations

Medical records management

Dementia care

Medical office administration

Active listening

PPE usage

EXPERIENCE

Caregiver, The Key, August 2022-Current

Santa Rosa, CA

Monitored health and well-being of clients and reported significant health changes. Built strong and trusting rapport with clients and loved ones. Drove clients to shop for groceries, attend doctor appointments and run errands. Recorded client status progress and challenges in logbooks and reports. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Drove clients to doctors' appointments and social outings. Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Assisted clients with daily living activities such as bathing, dressing, and grooming. Accompanied clients to social events such as movies or plays. Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Patient Access Representative, Sutter Santa Rosa Regional Hospital, May 2016-July 2020 Santa Rosa, CA

Obtained informed consent and payment documentation from patients and filed in system. Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments. Obtained necessary signatures for privacy laws and consent for treatment. Responded to patient inquiries regarding billing or financial matters. Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Managed incoming faxes related to patient registration processes. Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Applied HIPAA privacy and security regulations while handling patient information. Verified insurance coverage for services provided by the facility. Supported emergency department registration during peak times, ensuring rapid patient processing.

Received patient inquiries or complaints and directed to appropriate medical staff members. Provided directions and information to patients and families, enhancing their hospital experience.

Explained various admission forms and policies, acquiring signatures for consent. Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Greeted patients and visitors in a courteous and professional manner. Assembled registration paperwork and placed identification bands on patient. Contributed to team meetings, sharing insights and strategies for improving patient access services.

Created new patient accounts in EMR system as needed. Ensured accuracy of all data entered into computer system. Screened patients for eligibility for state, local and federal assistance programs. Processed insurance verifications and authorizations to ensure coverage of services. Maintained confidentiality of all patient information in accordance with HIPAA regulations. Scanned documents into electronic medical records system. Verified patients' insurance and payment methods during admissions or check-in processes. Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Health Information Management Clerk, Sutter Santa Rosa Regional Hospital, January 2009-May 2016

Santa Rosa, CA

Reviewed patient records for accuracy and completeness, ensuring all required information was included.

Responded promptly to inquiries from physicians, nurses, administrators, and legal representatives regarding the status of patient records. Met needs of physicians and other treating team members with timely retrievals of patient medical records.

Reviewed medical records for completeness, accuracy, and compliance with regulations. Retrieved, sorted, and filed health information documents in assigned locations. Processed requests for release of medical records in accordance with applicable laws and regulations.

Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.

Completed day-to-day duties accurately and efficiently. Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked with cross-functional teams to achieve goals. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Operated equipment and machinery according to safety guidelines. Collaborated closely with team members to achieve project objectives and meet deadlines. Health Information Management Clerk, Sonoma Valley Hospital, July 2006-November 2008 Sonoma, CA

Reviewed medical records for completeness, accuracy, and compliance with regulations. Retrieved, sorted, and filed health information documents in assigned locations. Monitored compliance with HIPAA regulations regarding patient privacy rights. Responded promptly to inquiries from physicians, nurses, administrators, and legal representatives regarding the status of patient records. Reviewed patient records for accuracy and completeness, ensuring all required information was included.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked effectively in team environments to make the workplace more productive. Provided support and guidance to colleagues to maintain a collaborative work environment. Health Information Management Clerk, Sutter Santa Rosa Regional Hospital, November 1991-July 2005

Santa Rosa, CA

Collaborated with clinicians to resolve issues related to diagnostic coding accuracy or completeness of medical record documentation.

Performed quality assurance audits of existing medical records to ensure accuracy of documentation.

Retrieved, sorted, and filed health information documents in assigned locations. Reviewed patient records for accuracy and completeness, ensuring all required information was included.

Reviewed medical records for completeness, accuracy, and compliance with regulations. Processed requests for release of medical records in accordance with applicable laws and regulations.

Met needs of physicians and other treating team members with timely retrievals of patient medical records.

Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Provided support and guidance to colleagues to maintain a collaborative work environment. Operated equipment and machinery according to safety guidelines. EDUCATION AND TRAINING

Santa Rosa Junior College, Santa Rosa CA

Santa Barbara City College, Santa Barbara CA

CERTIFICATIONS

CPR and First Aid Certified

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