Administrative Support Customer Service

Chrissa Sandlin

* * * * * a n nongate Drive S p r i ng, T e x a s 7 7 3 7 3 2 8 1 . 3 5 0 . 2 6 8 8 c s a nd4435@gmail.c o m Candidate Summary

Accurate and rapid document preparation and handling skills; 40 – 60 wpm data entry; excellent communication skills; supportive team member and dedicated independent worker Employment History

Snelling Personnel, et al Contract Administrative Support November 2004 – February 2005/July 1994 – September 1996/July 2009 – September 2019

• Reviewed submitted time sheets for completeness, contacted staff members to ensure timely submission of payroll hours (Snelling Personnel)

• Answered phones for a busy staffing agency (Snelling Personnel)

• Maintained hardcopy files (Snelling Personnel)

• Produced proposal documents, including line and bar graphs, photos, and organization charts.

• Supported the marketing department by assembling large document sets for meetings

• Answered 5-line or less phones for a variety of businesses

• Converted and formatted documents into MSWord format for a family member’s design company

• Maintained a submissions spreadsheet and active file system for an independent writing project Licensing Coordinator

Harrah’s Adoption International Mission March 2005 – June 2009

• Planned and implemented Federal accreditation process

• Assisted in development of database and filing system to coordinate client information

• Evaluated packets of documents for consistency of necessary information, presence of state and federal seals

• Shipped documents overseas

• Prepared a variety of business documents, including PowerPoint presentations, letters, and reports

• Worked directly with clients, over the phone and in person Senior Editor/Back-up Network Support

Romar Consulting Associates, Inc. May 2001 – September 2004

• Edited training manuals, letters, and spreadsheets

• Coordinated in-house project schedule

• Oversaw quality delivery of all edit rounds and delivery of all workshop materials

• Worked closely with project manager/trainer throughout project lifecycle

• Coordinated and assisted contract network personnel in network maintenance duties, such as network back-ups and drive installation, maintained network budget, prepared management reports

Proposal Specialist

Randall Division, ABB Lummus Global Inc. September 1997 – April 2001

• Created proposal documents using material from various departments

• Developed standard word processing and proposal templates for departmental use

• Formatted, proofread, and prepared client presentations

• Taught internal software classes

Technical Word Processor

Information Development, Inc. September 1996 – September 1997

• Formatted and proofread engineering documents

• Prepared style guides and training manuals for client sites

• Maintained a sales database

Education Software

BA, English Literature with Honors University of Houston Microsoft Word, Excel, PowerPoint

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