District Manager Operations Director

Steve Daniel

404-***-**** *****@*********.*** Kennesaw, GA /in/stevedaniel/

OPERATIONS DIRECTOR

Highly skilled operations leader with a proven track record of success across multiple industries. Exceptional communication and interpersonal skills, adept at building rapport with diverse groups. Possesses strong analytical abilities and a commitment to ongoing learning and professional development. Demonstrated integrity, adaptability, and a talent for collaborating with dynamic leadership teams. Known for driving revenue growth, managing innovation, and introducing pilot programs. Experience in hiring, developing managers, and leading large teams to achieve strategic objectives. Passionate about leveraging strategic thinking to improve profits, control expenses, and enhance quality.

KEY SKILLS & COMPETENCIES

Process Improvement Conflict Resolution Staff Development Business Growth Customer Service

Annual Budgeting Forecasting Safety Practices Performance Management Financial Analysis

SOPs Brand Standards Training Programs Business Planning Vendor Relations MS Office Suite

PROFESSIONAL EXPERIENCE

BLENDID Atlanta, GA 2021 – 2024

Operations Director

Responsible for ensuring robotic kiosk units are delivered and assembled per company's procedure.

Successfully delivered and assembled 12 units during tenure

Opened and trained teams for 6 smoothie locations across various owner-operator sites

Trained teams to operate and maintain kiosks with a success rate of 75-80%

Provided technical support and backend analysis coast to coast, handling 30-45 issues per week

Achieved ~25% increase in product orders meeting company specifications

MY PETS VET GROUP Atlanta, GA 2020 – 2021

Director of Hospital Operations

Managed day-to-day operations, provided hospital team support, and ensured profitability and quality of medical care and standards were upheld.

Improved revenue rate for one location from $400K to $700/$825K per year

Grew revenue rate for a second location from $325K to $525K-$600K per year

Recruited and hired 4 DVM candidates, representing a 25% increase in overall staff

Designed and implemented effective local marketing campaigns through flyer campaigns, digital marketing, mailers, and wind-wavers

Reduced labor costs by 6%

Implemented additional revenue stream through B2B interaction with reptile shop, resulting in a 35% increase in exotic pet B2C customer base

ZBS PET CARE LLC Atlanta, GA 2020

Souteast Regional Director

Led field team in Georgia and Florida, supporting operations of 15 veterinary clinics, 2 regional managers, and successfully acquired four additional clinics. Analyzed monthly P&L's, provided direction on practice performance, monthly budget guidelines, inventory review, and labor control.

Recruited and placed 6 DVM candidates for practice and emergency hospital placement, resulting in a 20% increase in staffing levels across the region

Improved COGs from 27.8% to 23.3% through a set cost guideline per hospital, reducing inventory and ensuring fair market pet treatment plans

Reduced labor costs from 58.6% to 52.3%, resulting in a 3.9% ($6K) improvement over budget

Drove revenues by 6%+ through efficient scheduling and establishing norms for appointment times

Achieved record-breaking revenue day at the emergency clinic, with $25K, attributed to increased demand during a peak period

PAPA MURPHY’S Atlanta, GA 2011 – 2019

Director of Franchise Operations

Responsible for operational support of 68 franchised locations, including opening 25 new locations, partnering with retail owners to improve P&L, training opening day staff, and providing marketing support.

Maintained low turnover by coaching operational management on recruiting, hiring, and retaining better candidates

Improved EBITDA by 4% through strategic price increases and inventory control, based on evaluation of local market demand and trends

Consistently achieved 92%+ KPI across performance metrics

Opened and trained 35 locations and teams, representing 37% of the franchise network in the area

Achieved 90% scores on store evaluation visits and secret shopper visits

Implemented various marketing strategies, including sampling products at local events, digital marketing, media blasts, and quarterly campaigns promoting specialty pizzas

VITALPET Atlanta, GA 2009 – 2011

COO

Served as a liaison with a third-party human resources company. Established payroll, work contracts, benefits, advertising, and other operational structures.

Led the acquisition of multiple hospital operations, growing from 3 to 107 employees

Improved operating revenues by 10% and margins by ~15% during the first full year through vendor streamlining in hospitals, including the addition of grooming services and pet boarding

Achieved a 5% growth in the first few months post-acquisition, followed by a 7% increase in Y2

Retained all staff from acquired hospitals, totaling ~15-30 employees based on location volume

Drove shift in marketing initiatives toward eCommerce, including Facebook and Website pop-up advertising, accounting for 13% increase of new clients and growth

INDEPENDENT Atlanta, GA 2009 – 2011

Business Consultant

Defined and implemented best practices in hiring, operations, and facility management for childcare and pet care industries.

Advised a small group of 5 independently owned childcare facilities and 4 veterinary practices on operational improvements

Guided venture capitalist investment spending in the veterinary industry

Implemented modified operating systems including comparable POS systems, recommended suppliers for cost efficiency, and facility reviews for safety, reputation, and cost optimization

ADDITIONAL EXPERIENCE

Senior Vice President of Operations – Southeast Region - BANFIELD, THE PET HOSPITAL

EDUCATION

A.A.S in Hotel, Restaurant & Institutional Management, NORTHERN VIRGINIA COMMUNITY COLLEGE

Business Administration and Management, BRIDGEWATER COLLEGE

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