Customer Service Vice President

Jody Thompson 832-***-**** • ***************@*****.*** • LinkedIn Profile

Vice President of Transportation

Strategic - Innovative - Results-Driven - Customer-Centric

Accomplished transportation executive with over two decades of experience driving company growth and enhancing customer satisfaction. Demonstrates exceptional skills in negotiation, business development, and operational management. Proven track record of implementing innovative solutions, fostering long-term partnerships, and delivering outstanding results in high-pressure environments. Consistently generates significant company revenue through strategic sales initiatives while maintaining an industry-leading on-time service record. Excels in crisis management and decision-making, leveraging extensive industry knowledge to optimize performance and drive sustainable growth.

Areas of Expertise: Strategic Planning - Revenue Generation - Contract Negotiation - Client Retention - Business Expansion - Process Improvement - Team Leadership - Customer Service Excellence - Transportation Logistics - Operational Efficiency - Crisis Management - Decision Making - Relationship Building - Sales Strategy - Performance Optimization - Problem-Solving - Upselling Techniques - Cross-Selling - Market Expansion - Risk Mitigation

Professional Career Highlights

Revenue Generation: Consistently brought in up to 70% of the company's weekly revenue.

Customer Retention: Maintained 99.6% on-time service record, fostering long-term client relationships.

Business Expansion: Led company growth from a two-room rental to two standalone office buildings.

Process Improvement: Developed comprehensive manuals for customer service, dispatch, admin, and sales teams.

Crisis Management: Effectively handled issues with full transparency while remaining calm under pressure.

Contract Negotiation: Secured highly favorable rates and terms, maximizing profitability and client satisfaction.

Executive Career Progression

Haulmark Services Inc. / Haulmark Trucking / United Truck Load Carriers 2001 – 2024 Vice President

Spearheaded the company's expansion from a modest two-room rental office to acquiring two standalone office buildings, demonstrating exceptional business growth and strategic planning abilities.

Orchestrated and executed high-impact sales initiatives that consistently contribute up to 70% of the company's weekly revenue, showcasing superior business development skills.

Engineered and maintained an industry-leading 99.6% on-time service record for pickups and deliveries, setting a new benchmark in customer service excellence.

Cultivated lasting partnerships with key customers through a proactive "make it happen" approach, significantly enhancing client retention and satisfaction.

Developed and implemented comprehensive process and procedure manuals for customer service, dispatch, admin, and sales teams, optimizing operational efficiency across multiple departments.

Negotiated highly favorable rates and contracts, substantially increasing profitability while maintaining strong client relationships.

Demonstrated exceptional versatility by overseeing and optimizing operations in trucking, brokerage, sales, and dispatch, ensuring seamless integration and performance.

Exhibited superior crisis management skills, addressing issues with full transparency while maintaining composure under pressure.

Provided round-the-clock availability, including nights and weekends, ensuring continuous operational support and client satisfaction.

Leveraged extensive experience and industry wisdom to make sound, effective decisions in high-pressure situations, consistently driving positive outcomes.

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