Systems Analyst Business

Alex Sillerud

612-***-**** • ************@*****.*** • Maple Grove MN

Experienced analyst with over fifteen years proficiency in Information Technology, gathering system requirements, and providing feasibility testing. Accustomed to working with teams of varying knowledge sets, designing and providing technical solutions, managing projects, implementation, and keeping teams and clients up to date with understandable information through the analysis and forecasting of data.

Proficiencies: Microsoft Office Applications (Excel, Word, PowerPoint, Outlook, Access, Visio), Google Drive Application Suite, Adobe Creative Suite, Platypus Billing Software, Windows OS, Mac OS, Tableau, JIRA, Confluence, VMware

Certifications: VMware VSTP Certification, UW Madison School of Business Transition to Manager, UW Madison School of Business Emotional Intelligence in the Work Place, Sanford University DB5 SQL Certification

Awards: Participated in Boy Scouts of America for 14 years and received the highest rank of Eagle Scout

Supervisor 2022 – Current

Grey Fox, Minneapolis MN

Managed order fulfillment by: prioritizing event and firm-ship order deadlines, establishing quality control standards and adherence, and informing all departments of any improvements needed to satisfy highest quality expectations.

Maintained vendor relations with providers of daily consumables including safety equipment, and ingredients for the creation of custom made glazes and finishes for ceramic products.

Contacted freight, LTL, and parcel delivery providers to ensure best pricing and delivery times to ensure product arrival at destination by firm event dates. Also managed customs documentation for international and Military based deliveries.

Conferred with the leads of each department during weekly check-ins to solve production challenges, and impediments to work towards highest levels of quality and efficiency.

Actively trained new staff members with leads in each department focusing on procedures and expectations.

Conducted frequent biweekly check-ins with the Director of Operations regarding expectations, productivity, and deadlines to ensure the customers and staff were aware of prioritizations, and schedule changes needed to fulfill orders.

Supervisor 2018 - 2022

Screen Systems, Minneapolis MN

Completed customer requests, and verified accuracy of orders filled by order takers.

Worked directly with clients discussing concerns regarding quality of products and availability of goods to ensure excellent relationships between Screen Systems and its customers.

Manufactured solvents and mixed custom chemical formulae to create proprietary cleaning products for customers. Also tested each batch, and maintained supply levels of components needed to create solutions for sale.

Plotted delivery and pick up routes throughout Twin Cities Metro Area for optimal efficiency and to ensure delivery deadlines were met.

Tracked orders using Trello and updated customers of status and any potential delays in expected delivery.

Supervisor/Business Analyst 2015 - 2017

Great Lakes Higher Education Corporation, Eagan MN

Modeled loan maturation and amortization options using different payment plans, interest rates, and term lengths for borrowers with varying levels of financial understanding to help best provide all options available to them.

Investigated accuracy of user accounts via Excel and acquired additional information by interviewing account holders via phone, gathering missing information and finding consistencies to provide context to Business Analysts to create workable solutions to solve technical issues.

Teamed with other Business Analysts to evaluate possible solutions to issues found in automated systems.

Used ticketing system to mentor Senior and Junior Business Analysts by creating tickets and assigning analysts to accounts with related issues that required additional research or adjustments.

Surveyed requests and work orders in JIRA to ensure the completion and closure of tickets, as well as retention of knowledge by Business Analysts.

Monitored over 7.8 million user accounts, gathering details including loan generation dates, and guarantor information to compare with other accounts with known issues.

Coordinated on-boarding of new hires including the setup of work space, creation of user ID, allocation of phone number, and assignment to specified teams. Also collaborated with training to improve engagement, retention of knowledge, and adjust training based on performance of new employees.

Directly supervised a team of 19 direct reports in day-to-day tasks; coaching them on appropriate work behavior and company expectations, providing training and support, and assisting with customer requests.

As a Federal Loan Servicer, administered and enforced the federal regulations, guarantor requirements, and private loan obligations regarding due diligence requirements related to federal and private student loans.

Answered account holder inquiries about loans regarding interest rates, payment options and amounts, loan maturation, loan suspensions, and scholarship and discharge opportunities.

Senior Business Analyst 2010 - 2014

ipHouse, Minneapolis MN

Oversaw the engineering department with design, development, and installation of infrastructure for vSphere storage cluster during transition from VMware vSphere 4.1 to vSphere 5.1.

Managed virtual Ubuntu and Windows servers on six physical machine cluster, actively migrating virtual machines from one physical host to another using Vmotion, and adjusting system resources on the fly to stay familiar with physical architecture and VMware functionality. This allowed me to better understand and communicate the needs of customers between engineering and outside clients.

Operated as the sole Business Analyst translating technical and non-technical information between the engineering department and external contacts, relaying information to each in an understandable method and format.

Gathered and prioritized requirements for new business and existing customers by drafting project plans including objectives, timeline, deliverables, and quality standards.

Worked with engineering team on logistics or projects including prioritization and triage in order to ensure project was completed on time and within budget.

Collaborated closely with engineering to design and implement physical and virtual environments to best serve infrastructure needs. Also communicated with customers during implementation to ensure the level of service was providing the environment they needed and expected.

Designed notifications system to alert the Sales department when customers reached resource thresholds and to proactively contact the customer to prevent outages.

Provided tours and answered questions about the operation of the data center to best service the customers’ needs.

Project Manager 2007 - 2010

Robert S Belzer Consulting, St Paul MN

Interviewed clients to gather requirements, design, and expectations of proposed applications to be created by engineers.

Conveyed expectations to engineers in the creation of custom-built inventory management, POS, and work order generation applications for the customer.

Installed physical hardware to host applications, and provided training on its use, ensuring it met client expectations. Also followed up with client after 30, and 60 days to make any additional adjustments to the applications that were needed.

Bachelor of Arts in Communication Studies 2009

University of Minnesota, Twin Cities

Completed Coursework for Bachelor of Science, Business Marketing Studies

University of Minnesota, Twin Cities

Contact this candidate