Virtual Assistant Customer Service
Resume:
Elene mae Sacmon
Virtual Assistant
+639********* • Puerto Princesa, 5308, Philippines • **********@*****.***
Highly organised Virtual Assistant with experience in administrative support and customer service. With
training in email management and appointment scheduling, coupled with a knack for creating engaging
visual content, efficiency and communication are consistently enhanced. Proven ability to manage tasks
effectively using tools like Google Workspace and Zoom, while consistently receiving praise for
exceptional problem-solving skills. Ready to contribute to a dynamic team and streamline operations,
ensuring seamless support for all administrative needs.
Work Experience
Virtual Assistant (Trainee) 01/2025 – 03/2025
TOP TIER • Puerto Princesa, Philippines
Orchestrated email management and appointment scheduling, effectively streamlining daily administrative
operations.
Devised engaging visual content using Canva, significantly enhancing client communications.
Executed proficient client interactions while meticulously managing calendars.
Leveraged tools such as Google Workspace, Google Meet, and Zoom to optimise task management.
Customer Service Representative 03/2021 – 09/2024
NCCC Mall • Puerto Princesa, Philippines
Facilitated prompt resolution of customer inquiries and issues, resulting in enhanced overall satisfaction.
Maintained precise records and compiled service-related reports for team utilisation.
Attained consistent commendations for exceptional communication skills and adept problem-solving
capabilities.
Education
Bachelor - Licensed Professional Teacher 01/2019 – 01/2023
Palawan State University • Puerto Princesa, Philippines
Skills
Google Docs Google Sheets Google Slides Canva Microsoft Word Microsoft Excel
Microsoft Outlook Notion Project Management Organized Tech-Savvy Reliable
Customer Service Task Management Time Management Executive Support Communication
Adaptability Teamwork Problem-solving
Languages
English Tagalog
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