Data Entry Life Insurance
Resume:
Jaclyn Kelley Green
Lawrenceville, GA 30043
************@*****.***
Career Summary
Dependable worker with knowledge of medical clearinghouse and data entry expert. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highly organized and meticulous Enrollment representative with experience in corporate office settings.
Career Goals
Looking for a long-term position with a company that provides opportunity for personal and professional growth. As well as allowing me to utilize my experience, training, skills, and ability to adapt to new and changing environments.
Specific Skills
Productivity Tools
Microsoft Outlook, Word, Excel, Internet
Performance Skills
Management, Sales, Supervisor, Purchasing
Supportive Skills
Enrollment, Implementation, Clerical, Administrative, Knowledge of loans, banking, life insurance and medical Highly organized, Microsoft Office proficiency, Articulate and well-spoken, Time management, Meticulous attention to detail, Excellent planner and coordinator HIPAA compliant All while performing quality service to both the company and its customers. Works well under pressure, Customer service-oriented, Multi-line phone proficiency, Schedule management, Filing and data archiving, Strong problem solver, Resourceful Conflict resolution
Professional Experience
S3 Shared Service Solutions-Customer Service Specialist Remote 06/12/2021- Present
● Assist with existing Auto loans, Mortgage loans, Home Equity Loans, and Personal loans
● Responsible for cash handling
● Responsible for assisting with IRA’s, Roth and Traditional
● Handled large transfers for high valued clients
● Handled security of accounts
● Responsible for record keeping and tracking account movement
● Tasked with extremely high call volume
● Conduct inspections in all areas members accounts when needed
● Demonstrate and reinforce leadership behaviors and excellent customer service
● Executing plans to improve client experience and increase their loyalty The Weatherspoon Agency-Director of New Agent Development 08/2018-06/10/2021
● Understand State of Georgia Licensing procedures
● Assisting new hires in their process of applying
● Obtaining and maintaining their Georgia Accident & Sickness, and Life Insurance licenses.
● Maintain up to date and accurate documentation of the account throughout the implementation process.
● Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
● Handle daily heavy flow of paperwork and cooperate with the state of Georgia. Pearson Vue Specifically Assist applicants out of state with their licensing process for non-resident licenses and obtaining their state specific licenses.
● Dealing with ADP and distribution of checks to agents.
● Responsible for scheduling and planning large event
● Responsible for scheduling manager’s weekly and monthly schedules
● Executing Inventory for the company and specific managers.
● Handle incoming interviewees and schedule their 1 on 1’s Waystar – Enrollment specialist and Implementation Specialist 10/2013 –08/2018
● Understand customer needs and setup requirements based on account types, number of Tax ID's, NPIs, mix of payers, etc.
● Ensure registration is received and completed thoroughly and in a timely manner.
● Generate, monitor, and follow up on EDI agreements meeting specific implementation deadlines.
● Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation.
● Maintain up to date and accurate documentation of the account throughout the implementation process.
● Handle daily heavy flow of paperwork and cooperate with the technical analyst department on claims and remit issues.
● Accurately explained details and timelines for enrollment processes.
● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
● Managed and reviewed filing and practice management systems. Gwinnett Medical Center- Patient Access Representative 6/2011-10/2023
● Scheduled Appointments for multiple Doctors in spread over 4 different locations
● Registered patients
● Distributed sample pharmaceuticals as prescribed.
● Precisely completed appropriate claims paperwork, documentation and system entry.
● Professionally and courteously verified appointment times with patients.
● Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
● Adeptly managed a multi-line phone system and pleasantly greeted all patients.
● Verified patients' eligibility and claims status with insurance agencies.
● Prepared patient charts, pre-admissions and consent forms as necessary.
● Worked in a fast paced Emergency Room Setting.
● In charge of replenishing inventory needed
Certifications
Education
Sandia High School Albuquerque, NM
Southern Nazarene University Bethany, OK
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