Business Analyst Project Management
Resume:
Tolulope Adewuyi
MBA (Project Management), CSM
***********@*****.***
PROFESSIONAL SUMMARY
Tolulope is a ServiceNow Business Analyst with more than 6 years’ experience supporting business solution software and analyzing business operations. I have good knowledge of various ServiceNow application, most especially ITSM. I have good understanding and knowledge of Software Development Life Cycle (SDLC) using Agile methodology. I evaluate and provide insight and options for business needs while providing sound business solutions. Strong practical experience in delivering high value ServiceNow solutions to manufacturers, healthcare services and service providers. Experience in unit testing in User Acceptance Testing (UAT) and QA testing environment.
PROFESSIONAL EXPERIENCE
Experis (Manpower Group)
Business Analyst
Feb 2024 – Till Date
Identify and define business needs and requirements to develop and enhance the ServiceNow environment.
Use Agile methodologies to manage multiple analytics projects, ensuring alignment with broader business goals and timely delivery of outcomes
Collaborate with the ServiceNow functional team to lead and drive technical solution design sessions.
Work directly with business units, including finance and operational teams, to define data requirements and business objectives
Translate business needs into analytical projects
Collaborate with developers to ensure that financial analytics tools and systems are developed in alignment with both the technical roadmaps and business strategies
Collaborate with stakeholders to understand business needs, and productivity gaps.
Ensure that requirements are clearly documented, in a concise way, and aligned with strategic objectives.
Work with stakeholders to validate requirements and obtain necessary approvals.
Act as the primary liaison between business users, IT, and development teams.
Advise on and present solution concepts, to stakeholders and to senior leadership.
Stay up to date with advancements in ServiceNow technology, new features, and industry trends
Work closely with process owners and request type owners to elicit and agree on requirements for request workflows and IT self-service.
Document and map current IT Service Management (ITSM) processes and perform gap analyses against desired or best practices
Serve as a subject matter expert, providing guidance on best practices, governance, and optimization.
Represent project stakeholders through planning, development, and release processe
Huntington National Bank
SNR Business System Analyst
June 2022 – Feb 2024
Create requirement documentation using ServiceNow best practices including user stories and acceptance criteria.
Conduct deep-dive analyses into complex financial data to uncover trends and deliver actionable insights
Apply predictive analytics to forecast future financial scenarios and guide on potential business impacts
Work with service owners and other stakeholders to manage requirements and product features to align business needs with product and time capabilities.
Facilitate meetings with system owners and other stakeholders to gather business requirements
Perform stakeholder engagement, and facilitate Agile ceremonies
Owns the relationship with project stakeholders to identify, model and document business processes and data requirements
Selecting the appropriate applications for the portfolio and ensuring their efficient usage and adaptability to changing business requirements.
Created workflow and define processes using visual basic.
Generate process documentation and reports through proper documentation and stakeholders’ meetings.
Assist with translating business needs through requirement gatherings into written requirements by using interviews, document analysis, requirement workshops, as required to produce specifications.
Serve as Scrum Master as needed, facilitating lead roles across functional teams, supporting user story creation, sprint planning, and overseeing the tasks of the development team.
Medasource Inc.
ServiceNow Business Analyst
Jun 2019 – 2022
Conduct client meetings and presentations to share ideas and findings.
Perform requirements analysis.
Prepare and present reports to senior management detailing findings, with clear visualizations and strategic recommendations to guide business decisions
Simplify the communication bridge between finance collaborators and technical teams to support effective implementation and ongoing enhancements
Ensure that the solution meets the client's needs and requirements.
Testing, Quality assurance, and client training.
Perform user acceptance testing.
Owns the relationship with project stakeholders to identify, model and document business processes and data requirements
Support testing activities during each sprint in QA and assist in conducting User Acceptance Testing (UAT)
Participate as a domain expert in customer-facing meetings
Aligning and collaborating with management to prioritize work across various projects.
Represent project stakeholders through planning, development, and release processes.
Develop SQL queries and procedures, create custom reports, and modify existing reports
Intermed Group.
ServiceNow Business Analyst
Jan 2016 – Jun 2019
Define detailed stories with acceptance criteria and works within the context of the Agile/Scrum development framework.
Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution
Testing, Quality assurance, and client training.
Perform user acceptance testing.
Understands business processes and priorities.
Evaluates alternative business process and technology solutions
Assist and lead test plan development and execution.
Develop a thorough understanding of the customer’ s requirements
Collaborate with the ServiceNow Developers to ensure solutions are technically feasible
Perform functional test on each story configured.
Work with product owner(s) to provide insight on business requirements and functional design
EDUCATION AND PROFESSIONAL CERTIFICATIONS
INDIANA WESLEYAN UNIVERSITY Marion, IN
M.B.A. Project Management (May 2021)
Awards & Honors: Summa Cum Laude
SKILLS
Project Management, IT Project Implementation · Change Management · Stakeholder Engagement · Business Analysis · Documentation · Product Management · User Acceptance Testing · Databases · Leading Meetings · Organization Skills · Stakeholder Management
Agile (Scrum) Methodologies
Microsoft Office (Outlook, Excel, Word, Visio, PowerPoint)
Testing Tools: Jira, SQL, Visual Basic, Agile 2.0
Change Management
Data Analysis
CREDENTIALS AND LICENCES
Scrum Master
Project Management Professional Certification (PMP)
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