Customer service

MIREYA CRUZ MARQUEZ

Coupland, TX ***** 512-***-**** ****************@*****.***

Dependable employee who provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

English

Native or Bilingual

Spanish

Professional Working

High School Diploma: 06/2017

Hendrickson High School - Pflugerville, TX

To-Go Order Preparation

Menu Memorization

High-Volume Dining

Service Prioritization

Group Reservations Management

Stocking and Replenishing

Time management

Sales

Interactive Communication Skills

Bilingual

Phone etiquette

Cash Handling

Hostess, Server, and Manager, 10/2017 to Current

Wings N More – Austin, Texas

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Watched dining area staff to evaluate server loads and calculate accurate wait times for speedy seating. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Checked identification for minimum age for sale of alcoholic beverages. Presented menus to customers promptly after seating. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. PROFESSIONAL SUMMARY

LANGUAGES

EDUCATION

SKILLS

WORK HISTORY

Explained menu items and suggested appropriate options for food allergy concerns. Processed orders and sent to kitchen employees for preparation. Asked customers for feedback, solved problems and filled drinks throughout meal. Printed dining checks with total due, collected payment and offered receipts to complete transactions. Rolled napkins, prepared silverware sets, trays to provide adequate supply Light cleaning: sweeping, disinfecting booths and tables. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Maximized performance by monitoring daily activities and mentoring team members. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Sales Associate, 08/2020 to 07/2021

Zumiez – Austin, TX

Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Helped customers locate products if out of stock in store system for merchandise at other sites. Solved customer challenges by offering relevant products in store. Prepared merchandise for sales floor by pricing or tagging. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives. Processed product returns and assisted customers with other selections. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Answered customer questions about sizing, accessories and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Team Member, 02/2019 to 01/2020

Magic Cycle Laundry – Austin, TX

Contributed to team success by completing jobs quickly and accurately. Sought out ways to go above and beyond job requirements. Operated traditional washers and dryers while observing all safety protocols. Collected soiled linens and clothing and pretreated stains. Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.

Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Resolved problems, improved operations and provided exceptional service.

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