Customer Service Data Entry

RACHEL FUNKE

HOUSTON, TX Phone: +1-346-***-****

Email: **********@*******.***

SUMMARY:

Experienced Customer Service Rep with a strong track record of helping customers and resolving issues quickly and professionally. Skilled in handling calls, emails, and chats, using tools like Zendesk and Salesforce to manage tickets and follow-ups. Known for staying calm under pressure, de-escalating tough situations, and keeping customers happy. Comfortable working in fast-paced environments, meeting performance goals, and collaborating with different teams to improve the overall customer experience. CORE SKILL:

ü Order Processing & Returns

ü Problem Resolution

ü Product Knowledge (Apparel & Accessories).

ü Customer Relationship Management (CRM)

ü HIPAA Compliance

ü Microsoft Office Suite and Data Entry

PROFESSIONAL EXPERIENCE:

MODA Apparel Houston, Tx Nov 2022 — Present

ü Customer Delivered tailored Service customer Representative support in a high-traffic retail store, boosting customer satisfaction by 15%. ü Accurately processed transactions using POS systems, managed returns, and handled cash reconciliation. ü Worked collaboratively with visual merchandisers to elevate in-store presentation and product promotions. ü Mentored new staff and contributed to a more efficient, responsive team environment. Silicon Valley Bank TX June 2020 — Sep 2022

ü Client Supported Service clients Specialist with account management, fund transfers, and financial inquiries while adhering to compliance standards.

ü Executed teller operations and assisted in loan processing with accurate documentation and follow-up. ü Participated in fraud monitoring and alert processes to reduce risk and enhance security. ü Assisted in customer onboarding and digital banking support during the bank’s service digitization transition. CVS HEALTH Remote May 2016 – December 2019

ü Patient Coordinated Service patient Coordinator intake and scheduling across departments, improving appointment adherence rates ü Verified insurance and benefits, secured pre-authorizations, and reduced billing cycle times. ü Maintained electronic medical records and enforced HIPAA compliance across all administrative duties. ü Proactively identified product and service enhancement opportunities, escalating critical findings to senior teams for prompt resolution.

ü Delivered empathetic patient interaction and family support to ensure trust and continuity of care. EDUCATION:

Sep 2010 – Apr 2014. B.Sc. Accounting: University of Calabar

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