Administrative Support Customer

Tracee Orr

******************@*****.*** 678-***-**** Atlanta, GA

SUMMARY Dynamic professional with 9 years of experience seeking a role as an Everything Specialist. Proven track record in optimizing operations, managing HR functions, and delivering exceptional customer support, with expertise in scheduling, compliance, and onboarding. Strong organizational, communication, and leadership skills, complemented by technical proficiency in Microsoft Office, QuickBooks, and Google Suite.

WORK EXPERIENCE AC Sweepers and Maintenance Kennesaw, GA / Morrow, GA

Office Manager/Human Resource Coordinator Current Employer - Present

• Manage recruitment efforts including posting jobs, screening applicants, coordinating interviews, and onboarding new hires.

• Facilitate new hire orientation training.

• Maintain accurate and up-to-date employee files and HR records.

• Assist with managing employee time-off tracking in coordination with the Payroll and Account Specialist.

• Support managers with performance reviews, disciplinary actions, and conflict resolution

• Ensure HR policies and procedures are compliant with state and federal labor laws.

• Manage initial worker’s compensation claims process, gathering of incident reports, and safety compliance.

• Maintain updates to Employee Handbook.

• Assist with coordinating ongoing team training initiatives.

• Respond to all employee inquiries.

• Oversee all general office operations, including supplies inventory.

• Managing equipment and vendor relatonships.

• Maintain organized filing systems for HR and business administration records.

• Assist with scheduling meetings, preparing internal reports, and supporting company communications.

• Support leadership with administrative tasks and special projects as needed.

• Coordinate with field operations teams to ensure effective communication between office and field staff.

Sweeping Corporation of America Mableton, GA

Operations Supervisor 2019 - 2024

• Optimized daily scheduling for sweep crews, enhancing route efficiency and performance.

• Conducted weekly assessments to ensure driver adherence to safety protocols.

• Maintained accurate and timely submission of monthly billing and KPI reports, monitoring revenue and labor metrics.

• Facilitated onboarding and training for new office staff, ensuring compliance with E-Verify requirements.

Convoy Atlanta, Georgia

Operations Specialist 2019 - 2019

• Delivered comprehensive customer support through multiple channels, ensuring effective communication and timely issue resolution.

• Conducted training sessions for carriers, emphasizing app utilization, performance improvement, and business growth strategies.

Baldwin Paving Marietta, Georgia

Receptionist 2018 - 2019

• Directed incoming calls and visitors, ensuring efficient communication and maintaining an organized reception area.

• Managed mail distribution and prepared outgoing correspondence, supporting seamless office operations.

• Executed additional administrative tasks as assigned by HR, Sales, or Safety teams. Thompson Technologies Atlanta, Georgia

Consultant Services Assistant 2016 - 2018

• Cultivated relationships with consultants at major companies, ensuring project satisfaction and resolving issues through regular communication.

• Managed documentation of consultant interactions, including status updates and project confirmations, to support seamless engagements.

• Conducted onboarding processes and administered performance feedback and satisfaction surveys to facilitate consultant integration and development. EDUCATION Chattahoochee Technical College

Associates, Business Administration

Marietta, GA

Jan 2001

Everest Institute

Certified Medical Assistant (CMA - National Medical Association), Medical Assisting Technical A.A.S / National Certification

2008

SKILLS Discretion • Patience • Strong Sense of Integrity • Impeccable Work Ethic • Sharp Attention to Detail • Strong Mathematic Aptitude • Technical Aptitude • Customer Service Skills • Strong Communication Skills • Customer Relationship Management Skills • Adaptability • Medical Terminology • Medical Transcription • Outstanding Organizational Skills • Decision Making Skills • Problem Solving Skills • Leadership

/ Supervisory Skills • Team Player • Data Entry Skills • Typing 55 WPM • Phone Etiquette • Computer Proficiency (Microsoft Word, Outlook, PowerPoint, and Excel) • Mac Pages • Keynotes and Numbers Knowledge • QuickBooks • ApplicantPro • Gusto

• Google Sheets • Google Docs • Some Salesforce Knowledge • Communication • Problem Solving • Time Management • Customer Service • Technical Proficiency • Team Collaboration

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