Business Analyst Senior

Maribel Gonzalez

***** ***** *** ● Torrance, CA *0503

Phone: 310-***-**** ● Email: *******.*******@*****.***

Summary of Qualifications

Data-driven senior business analyst with over 10 years of experience delivering results through business analytics, process management, and data analysis

Performance-oriented Supply Chain Manager with 9+ years of experience optimizing global logistics networks

Proficient at identifying inefficiencies and implementing solutions to optimize operations and increase productivity

Implemented a homegrown system that reduced on-hand inventory by 65%. This allowed our team to also implement a demand forecasting system to improve product placement accuracy by 45%

Results-driven business analyst role with extensive experience in leading and managing cross-functional teams for different applications, including JD Edwards OneWorld, JDA (Demand Planning, i2), Homegrown inventory planning, sales order allocation and vendor managed inventory systems

Thrive on problem solving and issue resolution while leveraging technology to drive change

Experience interacting with business users and functional teams to capture business requirements, create design documents and execute user acceptance testing for all system enhancements

Effective team player with the ability to work independently to meet objectives and deadlines

Highly trainable and fast learner, friendly, excellent customer service, detail oriented, proactive, and systematic

Professional Experience

Sony Pictures Home Entertainment, Culver City, CA June 2011 – December 2024

Senior Business Analyst

Utilized ServiceNow and JIRA to track and manage incidents and service requests.

Worked with the technical support team to provide functional system knowledge, facilitating timely issue resolution.

Coordinated with team members to define, analyze, and prioritize requirements for ongoing and new projects.

Collaborated with stakeholders to gather requirements, developed Business Requirement Documents (BRDs) and functional specifications, designed and executed unit test cases, facilitated User Acceptance Testing (UAT), created go-live and cut-over plans, and provided post-go-live support, utilizing both Agile and Waterfall methodologies.

Participated in Agile development processes including daily syncs, backlog management, sprint planning, demos, sprint reviews and retrospectives.

Teamed up with IT developers throughout design, development, and testing phases to ensure existing production systems met requirements and maintained optimal performance.

Reported development status and issues to senior management, delivering comprehensive reports, dashboards, and presentations detailing system enhancements and performance metrics.

Partnered extensively with business users to enhance processes and provide daily support, including:

oResponding to inquiries about daily tasks and system capabilities

oAnalyzing feasibility of new enhancements and identifying existing functionality

oDeveloping training documentation for current and future processes

oConducting training sessions on existing functionality for both new and current business users

Sony Pictures Home Entertainment, Culver City, CA May 2002 – June 2011

Data Operations & Supply Chain Manager

Supervised a team in overseeing production services activities for catalog products, overseeing production schedules, resource allocation, and process optimization to ensure timely and efficient product delivery.

oProcessed and maintained customer purchase orders, including order entry, cancellations, and modifications, within the ERP system (JDE-OneWorld).

oCollaborated with manufacturing, distribution, and vendor plants to uphold order accuracy and efficient management.

oAnalyzed daily demand and sales order activity to prioritize orders effectively.

oPlanned complex orders with extended lead times to ensure timely fulfillment.

oResolved vendor invoice discrepancies related to bills of materials and associated costs, facilitating prompt payments by the accounting department.

oCollaborated with marketing, accounting, sales planning, demand planning, IT, and external vendors to foster excellent customer service and strengthen supply chain relationships.

Oversaw all EDI transaction exceptions between Sony Pictures Home Entertainment and vendors, ensuring seamless electronic data interchange and prompt resolution of issues.

Reconciled inventory discrepancies between Sony Pictures Home Entertainment and vendors, achieving over 99.95% accuracy.

Published domestic and global KPI performance metrics to senior management and managing directors across global territories, providing dashboard overviews to support strategic planning.

Coordinated the master data components for items and bills of materials, ensuring data integrity and accuracy.

Acted as the liaison and Subject Matter Expert between IT and Operations for various system enhancements, including creating Business Requirement Documents, designing test scripts, and coordinating testing and implementation of IT solutions.

Core Competencies:

Business Intelligence: Tableau, Oracle BI

Databases: AS/400 SQL Server, JDA - i2, JDE - OneWorld

Tools: Service Now, JIRA, Confluence

MS Office Suite: Excel, PowerPoint, Visio, Project, Word, Access

Other: Project Management, Product Management, System Analysis and Design, Agile (Scrum), Waterfall, UAT

Business Analysis, Requirement Gathering and Documentation, Feasibility Analysis, Change and Risk management, System Training

EDUCATION/CERTIFICATIONS:

Bachelor of Science in Accounting, DeVry University - Long Beach, CA

Certified as a Business Analyst, Sony Pictures - Culver City, CA

Certified in Information Technology Infrastructure Library (ITIL), Sony Pictures - Culver City, CA

Certified in Data Analytics for Business, University of Colorado Boulder - Culver City, CA

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