Front Desk Client Relations

SYNTHIA G SHAW

Rocky Mount, NC *****

252-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. SKILLS

Multi-Line Telephone Systems

Office Administration

Organization Skills

Appointment Confirmation

Supply Management

Word Processing

Accounting and Billing Software

Microsoft Office

Time Management

Customer and Client Relations

Facility Safety

WORK HISTORY

05/2023 to Current Receptionist

The Rocky Mount Treatment Center – Rocky Mount, NC Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing documents.

Restocked supplies and submitted purchase orders to maintain stock levels. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

05/2017 to Current Erlanger Western Carolina Hospital I have held a few positions at Erlanger

In 2017 I started in the ER as the Health Unit Coordinator After this I went to front desk duty in a physician office, and presently a Patient Safety Technician in Behavioral

Health

My duties have included making sure orders get from Physician to Techs and Nurses

Deliver samples to lab

Admitting patients to the hospital

Calling and setting up transportation with Ambulances and Helicopters to transport patients to other hospitals I also make appointments, verified insurance and took payments for visits Presently I am a Safety Tech in Behavioral Health

My duties include but are not limited to keeping the patients safe from themselves and others, ordering meals, giving showers, and any other duties as assigned. 09/2016 to 04/2017 Union General Hospital

ER registration duties included filing, answering the phone, registering patients for Emergency Room

03/2015 to 09/2016 hotel front desk clerk

Harrahs Cherkee Casino

I held the position of,

My duties included making reservations, answering the phone, taking payments and assigning room to customers

My position was mostly customer service.

10/2012 to 03/2015 Tri-State Sleep Lab

I held two positions at the sleep lab, I was the office manager and a sleep technician

My duties include making appointments, answering phone calls, performing sleep studies on patients, scoring reports and sterilizing equipment. EDUCATION

College office management and CNA 1 classes. BLS certification held currently and also CPR.: Business Administration And Management Tri-County Community - Murphy, NC

05/1984 Diploma : College Prep

Murphy High School - Murphy, NC

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