Office Assistant Customer Service

Kennedy Smith

Office Assistant

765-***-**** **************@*****.*** Lafayette, IN

Objective My primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Education West Lafayette, IN

William Henry Harrison High School

May 2020

Key Skills Microsoft Office

Data entry

Problem-solving

Office experience

Personal assistant experience

Calendar management

Teamwork and collaboration

Analytical thinking

Relationship building Analytical

Communication

Loss prevention management

Experience Front Desk Receptionist

Volkswagen and Audi, Lafayette, IN June 2024 - Current

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Maintained confidentiality of sensitive data to protect customer and business information.

• Scheduled, coordinated and confirmed appointments and meetings.

• Completed all tasks in compliance with company policies and procedures.

• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Sorted, received, and distributed mail correspondence between departments and personnel.

• Operated multi-line telephone system to answer and direct high volume of calls.

• Resolved customer problems and complaints.

• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Helped office staff prepare reports and presentations for internal or client-related use.

• Collected and distributed messages to team members and managers to support open communication and high customer service. Kennedy Smith

Office Assistant

• Confirmed appointments, communicated with clients, and updated client records.

• Routed incoming mail and messages to relevant personnel without delay.

• Collected deposits, fees, and payments.

• Assisted staff with clerical and administrative needs to maximize efficiency and team productivity.

• Compiled information to satisfy information and management requests.

• Tracked customer information in Google spreadsheets and ran reports or generated graphs

• Completed data entry and filing to keep records updated for easy retrieval.

• Organized, maintained and updated information in computer databases. Asset Protection Associate

Walmart, Lafayette, IN March 2024 - June 2024

• Controlled reduction of loss inventory by protecting company assets.

• Implemented loss prevention strategies and programs to minimize shrinkage.

• Wrote reports for internal and external crime, burglary, or theft as well as outlining activities and results.

• Contacted local authorities and apprehended shoplifters.

• Supervised changing rooms, rehanging unwanted merchandise, and supporting loss prevention

• initiatives.

• Maintained loss prevention programs in close collaboration with store management.

• Monitored surveillance cameras and alarm systems to detect suspicious activity.

• Patrolled store departments to check for suspicious activities.

• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud

• incidents.

• Investigated and reported any suspicious activity to local law enforcement and store management

• to obtain quick response.

• Educated store personnel and customers to apply best practices and comply with loss prevention

• policies and procedures.

• Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

Horse Head Farms, West Lafayette, IN March 2018 - Current

• Fit gear for horses and specific riders.

• Provided treatment for minor horse injuries.

• Led horses from stables to fields and back to maintain control of animals.

• Prepared horses for specific competitions or tasks.

• Educated visitors and staff on proper animal care and handling. Kennedy Smith

Office Assistant

• Kept records of vaccinations, worming and shoeing to maintain animal health.

• Checked horses for wellness issues to report problems or treat minor ailments and injuries.

• Prepared horses for riding, competitions and shows to condition animals to perform at best.

• Monitored animals for behavioral problems and signs of health issues.

• Trained animals in behavioral compliance or routines or commands.

• Provided customer service to both clients and pets.

• Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable

• environment for animals.

• Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.

• Washed, trimmed, and brushed animals to maintain good grooming standards.

• Removed droppings, weeds and litter from fields to promote optimal riding environment.

• Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.

Nanny/Babysitter

Family Friends And Neighbors, West Lafayette February 2016 - Current

• Played games, worked on puzzles, and read books to young children.

• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

• Supported play activities, meals, and snacks, hygiene and socialization.

• Assisted with light housekeeping duties as well as running errands.

• Prepared meals and snacks for children.

• Provided developmentally appropriate activities for children.

• Coordinated playdates and outings to meet children's social needs.

• Taught children basic life skills, manners and personal hygiene.

• Monitored children's play activities to verify safety.

• Helped children complete homework assignments and school projects.

• Communicated with parents regarding children's day, raising any issues. References Available upon request.

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