Support Specialist Customer Relations

Nancy Ann Nathan

Thomasville, NC

336-***-**** - ***********@*****.***

Professional Summary: Customer Relations and Support Specialist, able to effectively collaborate with diverse populations at all levels. Highly reliable and dedicated, with strong attention to detail.

Excellent communications, negotiations, and interpersonal skills, invested in developing long-term mutually beneficial relationships. Technical skills include industry specific software and Microsoft Office Suite. Highly goal-oriented in high demand, high stress environments, dedicated to going the extra mile to ensure my team exceeds management expectations. Take great pride in and am acknowledged for my ability to learn and apply new skills accurately and effectively.

Professional Experience

Rancho’s/Pepper Mill Cafe - Hostess/Cashier/Server – High Point, NC – 03/21 to Present

Greet guests in a friendly, professional manner, welcoming and seating them as they enter the café.

Provide each guest with a menu for review, as well as take and serve individual drink orders.

Provide information about standard menu offerings, as well as daily specials, making recommendations as requested. After confirming each guest’s order, ensuring that each order is accurate, including special requests or substitutions.

Submit orders to the kitchen electronically, monitoring the turnaround time to meet service standards.

Served orders as notified for pick-up, ensuring each guest’s order was accurate and complete, making changes as requested. Checked in throughout the meal to ensure each guest was enjoying their meals, offer and place dessert, new and refill drink orders, clear the table and process payments for orders, as directed by guests in the party.

Thanked each guest for choosing our restaurant, encouraging them to return soon and often. Recognized by management and customers for my commitment to excellent service delivery, which results in building a loyal customer base!

Publix - Supervisor/Cashier/Front End Customer Service – High Point, NC - 02/2020–03/2021

Served as the escalation person for the cashiers, providing support and guidance specific to each situation, to resolve or prevent customer issues.

Assisted customers in locating items throughout the store as well as with the self-checkout option.

Processed and bagged grocery orders efficiently and accurately, by type of item for payment, via check, debit card, cash, WIC and EBT transactions.

Closed out and shut down registers at the end of the night shift, after each register was in balance.

Awarded “Elite Customer Service” status, for exceptional service to my customers and my team.

JH Adams Inn - Hotel Housekeeper – High Point, NC – 01/2019-02/2020

Provided comprehensive guest services for this highly sought-after, highly rated historic inn, where the standards for all hotel “appointments” were based on the style and quality of the late 19th Century, even to the care, folding and storage of new linens were provided for each guest. Service Excellence was the standard for staff members at all levels.

Prepared guest suites to all established hotel standards-of-excellence, including “proper-dressing”

of the beds and required bath essentials. Ensured suites met all standards and were check-in ready.

Coordinated all guest check-in and check-out processes, ensuring all expectations and special accommodation requests were honored.

Selected to serve as the point person for all hotel linens, guiding housekeepers in applying the historic standards for “dressing” the beds. Acknowledged by management for Service Excellence.

Nancy Ann Nathan – Resume Page 2

Professional Experience – Cont’d

Better Living Now – Insurance Verification – Hauppauge, NY- 08/2017–10/2019

Responsible for contacting all major health insurance providers, to verify their end user’s insurance policies provided sufficient coverage for all billed durable medical equipment, as submitted by medical equipment suppliers for shipment to the policy holder.

Assisted patients directly in determining the best available products and solutions for their medical needs, within the percentage of costs covered under the terms of each customer’s policies.

Communicated the level of urgency for immediate order fulfilment and delivery to the customer, as coded by the patients’ medical providers.

Stringently followed all established HIPPA guidelines, to ensure each end-user’s rights-to-privacy.

Verified the completed fulfilment of all ordered durable medical supplies and equipment and input the completion and shipping dates within the data management system.

Education and Credentials

GED – Obtained in 2012

Keyboarding Speed – 80 WPM

Certified Nursing Assistant I

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