Service Coordinator Personal Care

SHELBI DIXON

**** ***** ******, ******* **. N*S*A7

Cell: 519-***-****

E-mail: ******.*****@*******.***

Education:

Social Service Worker Gerontology Diploma - St. Clair College September 2015 – May 2017

Academic Distinction awarded for every semester

Adult Development and Gerontology

Interviewing

Case Management

Dementia Care

Volunteer Management

Activation and Restorative Care

Recreation, Leisure and Therapeutic Program Planning

Grief and Bereavement

Office Computer Programs

Professional Experience:

Alzheimer’s Society of Windsor and Essex County – Client Support Staff March 2024 – Current

Providing personal care and assistance with activities of daily living for seniors in at Adult Day Program and In-Home Respite program.

Setting up facility for programs, take down end of day

Maintaining a clean environment, washing tables chairs and kitchen

Serving coffee and lunch to clients while being mindful of dietary restrictions

Fast paced, customer service environment

Plan A Windsor Essex– Recruitment Administration Coordinator October 2020-March 2024

Sorting Resumes to select qualified candidates, booking and conducting interviews

Completing reference checks and maintaining staff profiles ensuring they are up to date with required documents

Updating KPI tracker for management purposes

Answering phone calls and inquiries as needed

Assisted Living Southwestern Ontario – Consumer Service Coordinator May 2020 –October 2020

Scheduling visits for staff at various facilities across Windsor and Essex County

Filling sick calls with appropriate staff based on collective agreement, familiarity with clients and skill set

Answering phone calls and inquiries

Managing client and caregiver requests by adjusting, removing or adding visits on the calendar, removing or adding availability

Seasons Lakeshore – Overnight Caregiver August 2019- May 2020

Providing personal care including toileting, brief changes, showers and applying creams

Medication administration and reminders

Dressing assistance

General housekeeping including tidying rooms, taking out garbage, laundry

Bayshore Home Health – Client Service Coordinator December 2018-August 2019

Handling all inquiries, scheduling initial assessments, uploading corresponding documents to client profiles

Answering phone calls pertaining to scheduling in addition to client status updates, emergencies and client concerns

Position includes on call rotation for handling emergencies and urgent requests or schedule changes after hours

Amy’s Helping Hands – Scheduling Coordinator/Flex Administrator June 2018-December 2018

Sending out reports to families and reporting any concerns that need to be addressed to the appropriate Case Manager

Human Resources responsibilities including conducting interviews, contacting applicants for next steps in the process, conducting orientation and completing reference calls

Payroll Responsibilities including Holiday pay calculations, Personal Emergency Leave report, Records of Employment, Calculating Caregiver Merit and Hourly bonus

Gathering and documenting monthly metric reports for client satisfaction and infractions for caregivers and forwarding to the CEO

Amy’s Helping Hands – Scheduling Coordinator June 2017-June 2018

Scheduling visits and placing the appropriate caregivers in shifts based off their geographical location, skill set, availability and client preferences

Completing service inquiries by gathering and documenting prospect information while booking them for an assessment with the appropriate case manager

Managing client and caregiver requests by adjusting, removing or adding visits on the calendar, while ensuring they are meeting the minimum hours requirement for part time or full time designation

Dufour and Crew– Rental House Cleaner 2015- 2018

Clean and disinfect all common areas including dining rooms, bathrooms, living rooms, kitchen, offices, light fixtures and furniture

Wash walls and windows

Sweep scrub and wash floors

Vacuum and shampoo carpet area

Perform cleaning duties according to individual or company needs

Volunteer Experience:

Santa to a Senior

Friendly visiting

Fundraising for programs

Certificates and Training:

GPA certification – Gentle Persuasive Approaches in Dementia Care

Micro Soft Excel Training – July 2018

Grant writing and proposal workshop

MHFA certification – Mental Health First Aid

Wheelchair and Occupant Restraint System Training

Smart Serve Certified

First Aid Certified – March 2024

References are available upon request

Contact this candidate