Customer Service Administrative Assistant

WASHINGTON, DC, US, ***** • ********@*****.*** •

+1-616-***-****

JULIA JULIUS

Administrative Assistant

PROFESSIONAL SUMMARY

Administrative Assistant with 6 years of experience in office management and customer service, excelling in sales, inventory management, and payroll. Demonstrates strong multitasking and leadership skills, effectively enhancing customer service and operational efficiency. Committed to fostering a collaborative environment and utilizing Microsoft Office Suite to streamline administrative tasks and improve team productivity. EMPLOYMENT HISTORY

STORE KEY HOLDER Nov 2024 - Present

Neuhaus Belgium Chocolatier Washington, DC

OFFICE MANAGER / RECEPTIONIST Jun 2019 - Aug 2024

Mirage Nails Grand Rapids, MI

SALES ASSOCIATE Dec 2019 - Aug 2020

JCPenney Grand Rapids, MI

EDUCATION

ASSOCIATE DEGREE Aug 2019 - May 2022

Grand Rapids Community College Grand Rapids

SKILLS

Customer Service (Expert), Cash Handling (Expert), Inventory Management (Expert), Administrative (Expert), Scheduling (Expert), POS Systems (Expert), Payroll (Experienced), Sales (Experienced), Microsoft Office Suite (Expert). Oversee store security, ensuring cash accuracy and safety. Train and lead sales team, enhancing customer service quality. Maintain store presentation, boosting customer engagement. Resolve customer inquiries and complaints for positive experiences. Manage front desk, ensuring efficient client service and satisfaction. Oversee payroll and inventory, optimizing office operations. Coordinate complex schedules, ensuring seamless appointments. Address client needs, resolving concerns effectively. Enhance customer service experience, improving client retention. Assisted customers with purchases, enhancing satisfaction and loyalty through attentive service. Resolved customer issues efficiently, fostering trust and repeat business. Provided tailored shopping experiences, boosting customer satisfaction and retention. Utilized communication skills to build positive client relationships, enhancing brand reputation.

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