Business Intelligence and Process Analyst
Resume:
THAO T. TRAN
Information & Process Analyst
+1-408-***-**** *******.*@*****.*** Houston, TX
EXPERIENCE
Information & Process Analyst
Vinson & Elkins
Directly involved in a major firm wide dashboard implementation, collaborating with external consultants and engaging with the executive team to guide business decisions around data integration and development of a new data warehouse. Responsible for data gathering and delivering insights to both project management and executive leadership
Conducted a comprehensive audit of the firm’s report inventory, streamlining content by eliminating redundancies and outdated reports in preparation for a Power BI migration
Ensuring the integrity of firm wide financial content across multiple access points such as internally developed web applications, business intelligence platforms, SQL stored procedures and queries directly impacting reporting capabilities
Oversee support and maintenance of SAP Business Objects Enterprise and Tableau Server, including system administration, upgrades, troubleshooting issues, managing support tickets, and addressing user and data-related issues
Tasked with designing, developing, and maintaining interactive dashboards and reports using Tableau and Power BI, while working closely with finance operations and leadership to understand data needs and translate them into clear, impactful visualizations
Continuously optimize dashboards for performance and usability, provide training and support to end-users to promote effective use of reporting tools and best practices
Serve as an internal consultant providing analysis and technical support within the firm to ensure that information collected is actionable and relevant to business needs
Deputy Manager, Reporting & Business Analytics
HCLTech
09/2016 - 07/2018 Houston, TX
Supported residential and small business operations within a SAP platform and ensuring the effectiveness of daily and monthly reporting processes Identified reporting needs, defined requirements, and delivered solutions that met the analytical and operational demands of the business Conducted root cause analyses, and implementing reporting and analytics processes that drive operational efficiency
Business Analyst, Tableau Reporting
Astreya @ Google
03/2015 - 09/2015 Mountain View, CA
Collaborated with internal teams to define new data and reporting requirements that support operational improvements, owning process enhancements related to project planning and reporting Conducted analysis and research to track financial performance and project trends
Implemented project management best practices, transitioning from manual reporting to automated solutions
Leveraged Tableau to develop project reports and extract key insights from internal data systems
Supported the maintenance of existing processes and dashboards, ensuring data is accurate for financial and operational metrics Maintained a continuous drive to improve data integrity, shorten reporting cycles, and enhance overall system performance
SUMMARY
A seasoned data and reporting analytics professional with over 10 years of experience providing cross-
departmental technical support. Skilled in managing production issues, maintaining and improving data
solutions, and delivering impactful research,
reporting, and trend analysis. Currently a key member of the Enterprise Data Management & Analytics team, collaborating with developers and business
stakeholders on large-scale, high-impact projects. Excels in data analytics and storytelling with data visualization, transforming complex insights into clear, actionable narratives that drive business decisions. KEY ACHIEVEMENTS
Optimized Data Processes
Improved efficiency by optimizing SQL queries
resulting in reduced data processing time.
Improved User Satisfaction
Achieved user satisfaction via user-friendly
Power BI dashboards and reports.
Streamlined Reporting Process
Completed a comprehensive audit of existing
reports, re-organized and compiled data,
created new reports and dashboards, and
documented updated processes.
SKILLS
Google Analytics Microsoft Office
Microsoft Power BI Microsoft SQL Server
Power Query Salesforce SAP
Business Objects SharePoint
Microsoft SSRS Tableau T-SQL
Smartsheet
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EDUCATION
Bachelor of Art in Anthropology
University of California, Irvine
2006 Irvine
Concentration in Economic, Statistics and Social Anthropology Big Data and Social Analytics Certification
Massachusetts Institute of Technology
2016 Online
Microsoft Certification: Power BI Data Analyst Associate Microsoft
2024 - Present Online
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