Customer Service P E

RYAN HYMAS

O P E R A T I O N S A N D P E O P L E D E V E L O P M E N T

***** ********* *****, *****, **** 84094 Cell: 801-***-**** Email: *********@*****.*** P R O F E S S I O N A L S U M M A R Y

I have a vast knowledge of finance, leadership, operations, and business development. I bring curiosity, enthusiasm, pride and ethics to every project. As a people leader, when building teams, I believe in creating systems that generate success for the company, the team, and my community. I am searching for a team where I can contribute to the company’s objectives and culture. I also welcome new challenges and appreciate the opportunity to grow and further develop my professional goals. S K I L L S

Leadership

Collaboration

Communication

Databases

Collections

Problem Solving

Customer Service

Critical Thinking

Advanced Excel

Analysis

Projections

Reporting

Presentations

Contracts

Public Speaking

Competitive

W O R K E X P E R I E N C E

DIRECTOR OF LOAN SERVICING 2011 – 2024

Avid Acceptance

• Reported to the CEO, ensuring operational efficiency and taking full ownership of profits and loss. Creating projections, analysis, and reports for all stakeholders, collaborating with cross functional departments to achieve companywide objectives.

• Led team of seven AVPs spanning multiple departments, 60+ team members, and nearshore team based in Panama.

• Developed and managed departments: Customer Service, Collection, Compliance, Insurance, Claims, Repossession, Remarketing/Auctions, Titles, Credit Reporting, Onboarding, Training, Continuing Education, and Bankruptcy.

• Project Management and Change Management overseeing federal/state compliance, staffing, policies and procedures, and vendor contracting/management, and lessons learned.

• Member of senior team that oversaw the development of all HR, Compliance, IT and Operations. Through this project I have obtained a deep understanding and knowledge in all areas of financial compliance. This team was also tasked with establishing all core systems: Corporate Strategy, Payment Client, Website, CRM, HRMS, Payment Waterfalls, and Public Relations.

• Proficient in Microsoft Office with emphasis in Excel; pivot tables, formulas, managing data, data analysis.

• Aided in banking relationships, partnerships, audits, and securitizations.

• Career launched in collections, customer service, and recovery. Via this experience I have a thorough understanding of CRMs, Phone Systems, SaaS, Skip Tracing technique and tools/systems, litigation, garnishments, and writs.

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E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T Western Governors University Bachelor of Science in Business Management Utah 2017-2021 A C H I E V E M E N T

Grew startup from one servicing member to 100+ Avid Acceptance Cottonwood Heights, Utah Restructured and relocated loan servicing department from Idaho to Utah Courtesy Auto Credit SLC, Utah R E F E R E N C E S Available Upon Request

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