Customer Service Front Desk
Resume:
Tammy King-Ologbosele
Florence, NJ *****
************@*****.***
Professional Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Work Experience
Lead Receptionist
Complete Care At Burlington Woods-Burlington, NJ
December 2024 to Present
at the front desk answering phones and account payable for the residents i make schedules . I do paperwork on the word . make appointments greet the guest do admissions Unit Secretary
St Mary asst living care center-Lawrenceville, NJ
December 2022 to Present
Do charts, answer phone make appointment for patients, do admissions for new patients close out chats do the mail. file charts shred the file and charts, data entry Life Enrichment Assistant
The Terraces at Lawrence-Lawrenceville, NJ
February 2022 to December 2025
Did Bingo mail, did one on one with resident Happy hour with resident on fridays did all kinds of activies Security Officer
St. Lawrence Rehabilitation Center-Lawrenceville, NJ May 2021 to December 2022
sat at the front desk check the visitors in did a tour at night answer the phone, greet the visitors answers code calls.
Kitchen Manager
Albert Bo Robinson Reentry center-Trenton, NJ
April 2018 to July 2020
• Completed regular line checks to maximize quality assurance.
• Interviewed, hired, and supervised back of house staff.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Trained employees on correct cooking techniques, safety standards and performance strategies.
• Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
• Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Received, organized and rotated paper goods and food ingredients.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Supervised staff preparing and serving 3 meals per day.
• Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Customer Service Associate
Albert Bo Robinson Reentry center-Trenton, NJ
December 2018 to April 2019
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Reviewed account and service histories to identify trends and issues.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Documented conversations with customers to track requests, problems and solutions.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Set up and activated customer accounts.
• Maximized customer satisfaction by handling more than 10 customer email and telephone interactions each day.
• Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls. Education
High School Diploma
McCorristin High School - Township of Hamilton, NJ June 1994
Skills
• Communications
• Food handling
• Supervising experience
• Schedule oversight
• Project organization
• Supervision
• Problem resolution
• Cash handling
• POS
• Relationship development
• Invoice generation
• Banking
• Team management
• Planning and coordination
• Training and mentoring
• Kitchen Experience
• Food Handling
• Front desk
• Inventory management
• First Aid/CPR
• Basic math
• Surveillance
• Management
• Opening and closing procedures
• Food Preparation
• Kitchen Management Experience
• Security
• Customer service
• Interviewing
• Shift management
• English
Certifications and Licenses
Class D Security
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