Customer Service Representative
Resume:
Mario Rodriguez
BLINGUAL PROFESSIONAL
San Antonio, TX 78213
***********@*****.***
Seeking leadership or management, which will help me in utilizing my experience and will enable me to make a positive contribution for any organization Authorized to work in the US for any employer
Work Experience
Bilingual Team Lead
NationsBenefits - Plantation, FL
February 2022 to Present
Responsible for Member Experience Associates to give supreme customer benefits for Medicare and Medicaid members across the United States and territories over the phone, email, or correspondence. Strong soft skills, Interpersonal skills and patience for members with disabilities. Used all Microsoft tools, Word, Excel, Outlook, Teams, and Power Point As well as CRM, soft phone and Access platforms. Bilingual Customer Service Representative
Centauri Health Solutions - Florida
July 2021 to April 2022
Responsible for inbound & Outbound calls for eligibility screening for Social Security benefits. Intake all medical diagnoses to see if a person qualifies according to Social Security guidelines. Use of strong Interpersonal skills, soft skills, active listening CRM and all Microsoft tools. Bilingual Customer Service Representative
MAXIMUS FEDERAL SERVICE - New York State
April 2021 to July 2021
Answering Inbound inquiries from the general public in English or Spanish. This is a third-party covid-19 vaccination project where every piece of information is updated and read verbatim. Platforms used are Amazon Work space, CRM, Microsoft Teams, Excel, Word, Access, Outlook etc. Bilingual Customer Service Advocate
AETNA Health Insurance - San Antonio, TX
January 2014 to January 2020
Responsibilities
Assisting current members with benefit questions, durable medical equipment, referrals, providers, explanation of coverage, out of pocket cost and anything else that they may be in need of. I also take provider calls from health care professionals.
Business Owner
M&R Floor care - San Antonio, TX
October 1995 to January 2014
M&R Floor care Corp - San Antonio, TX
Developed marketing strategies, sales targets, trained, logistics, payroll, quality and responsible for all aspects of sales operations of maintenance floor care products and services. Bio hazard disposal and OSHA certified
Education
Certificate of Business Management in Business Management Baptist University of the Americas - San Antonio, TX September 2013 to June 2014
A.A. in Liberal Arts
Texas A&M University
2003
Diploma
Fairleigh Dickinson University - Madison, NJ
1984
Hoboken High School - Hoboken, NJ
1982
Skills
• Do you have any of these top skills employers are looking for? Added below Active Directory SAP Added below Added below Microsoft Powerpoint Dismiss Fluent in English, Spanish, Italian and American sign language-10+ years Customer Service Critical Thinking Social Work Business Management Negotiation Production Management Logistics Case Management Inside Sales Recruiting Floor Care CRM Software Computer Networking Translation Research Software Troubleshooting Budgeting Technical Support Business Development Salesforce Merchandising Project Management Conflict management Sales Spanish Troubleshooting Help Desk Supervising Experience Human Resources Skills: Recruiting
• Familiar February 2020 View Full Score Report Inside Sales
• Proficient January 2020 View Full Score Report Customer Focus & Orientation
• Familiar January 2020 View Full Score Report General Management Skills
• Familiar January 2020 View Full Score Report Case Management & Social Work
• Familiar December 2019 View Full Score Report Conscientiousness
• Proficient December 2019 View Full Score Report Security Guard Skills
• Proficient December 2019 View Full Score Report Management & Leadership Skills: Impact & Influence
• Highly Proficient November 2019 View Full Score Report Basic Computer Skills: PC
• Completed October 2019 View Full Score Report
• Network Support
• Troubleshooting
• Microsoft Windows
• Microsoft Windows Server
• Desktop Support
• CPT coding
• Conflict management
• Spanish
• English
• Customer service
• Medical terminology
• Microsoft Access
• Call center management
• Customer support
• Computer skills
• Typing
• Live chat
• Zendesk
• Fraud
• Analysis skills
• Leadership
• Communication skills
• Bilingual
• Time management
• Windows
• Data management
• Data entry
• Operating Systems
• LAN
• Remote Access Software
• VoIP
• Mac OS
• DNS
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