Peer Specialist Mental Health

Dale R. Mossman

Wilmington, DE 302-***-****

***********@*****.***

PEER SPECIALIST

SUMMARY

Compassionate and dedicated Peer Specialist with lived experience in mental health recovery.

Passionate about providing emotional support, facilitating recovery plans, and helping individuals navigate life’s challenges.

Strong ethical understanding, confidentiality awareness, and excellent listening skills.

Effective/active listener and oral communication skills

CORE COMPETENCIES

Leadership & Team Collaboration • Varied work history • Compassionate and Empathetic • Willing to share story• 8 years lived experience• Available for local travel • Word, Excel, Co-Pilot, Edge, Teams • Goal setting & Combat negative self-talk •

Peer Specialist

Depression and Bipolar Support Alliance (DBSA) certified.

Diagnosed Bi-Polar II for 8 years. Under therapy for 8 years

Experience managing Tardive Dyskinesia and medication protocols (9 medications)

Underwent 6 Electroconvulsive (ECT) sessions.

Hospitalized three times(suicidal ideation), Intensive Outpatient (IOP) three times.

Home Depot

Sales Associate / Mainline Cashier 10/23-3/25

Provide fast, friendly service by actively seeking out customers to assess their needs and provide aid.

Cashiers greet customers, assist with purchases, process payments.

Amazon

Warehouse Associate 10/24-11/24

Executed order picking and stocking responsibilities efficiently.

Mercury Financial

Manual TSYS Controls Tester 2018-2023

Test TSYS/mainframe functionality and business requirements to confirm that they are working to specifications and regulatory guidelines.

Reviewed financial processes including autopay, billing disputes, credit bureau reporting & statement validation.

JP Morgan Chase

Technical Lead / Business Analyst / Business Process Manager 2004-2017

No production defects logged against my team’s conversion work. A first for Execution Operations.

Led offer build teams, managing 1,500+ TSYS/Mainframe pricing configurations annually.

Managed 10,000 mainframe offer builds per year with a Quality rating of 99.75%.

Staff of 10 FTE and fifteen contractors.

Scored 83% on Employee Satisfaction survey (ESAT), 11% higher than my management chain or CCS as a whole.

Oversaw 60+ complex projects, driving efficiency and business improvements.

Managed over five hundred defects for the RegZ/mainframe releases.

Acted as Lead Tester or Manager for over three hundred projects of various scope.

I identified $8M in revenue opportunities through operational optimizations.

Long Island Builders

Principal Consultant 2001-2004

Developed testing tools that increased throughput by 1000%.

Led project development of a paper purchasing and invoice system, saving $1.5M annually.

Ahold Foods/Giant

Senior Business Systems Analyst 1999-2001

Responsible for the design and implementation of an automated testing system that encompassed the distributed environment.

Kinney Shoes

Senior Analyst Store Systems / Manager Micro Services / Project Manager Field Support/Store Systems 1990-1999

Responsible for support of over five hundred remote District Managers, Field Auditors and Regional VP laptop users. Staff of twelve.

Managed the Help Desk, which supported 40,000 calls per month with a staff of sixty-five on a 7X24 basis.

Responsible for Quality Assurance of the IBM 4684 POS system worldwide. The specialty store base was approximately 7500 worldwide. Staff of ten.

Management Trainee / Assistant Manager / Manager 1978-1990

Responsible for meeting daily sales goals. Restoring sales floor. Keeping stockroom neat and orderly. Strong customer service and verbal communication skills. I am willing to work flexible schedules. Experience opening and closing the store. Proficient in customer service, self-motivated, positive attitude, integrity, professional growth. Coach & train, supervise, maximize profitability, positive working environment, fast-paced, high volume, sales objectives/goals. Managerial experience. Store operations budgetary/inventory controls.

Demonstrated leadership as a supervisor in thirteen different stores.

Education

Bell High school 1978

Previous Community Activities

Convener Oakville Minor Hockey Association,

Coach Oakville Girls Softball Association

Convener Men’s Basketball,

Mentor, Friendship House (Computer and job assistance for homeless men).

Past Hobbies

Completed three Half-Ironman races. Completed three marathons.

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