Customer Service Data Entry
Resume:
CONTACT
***********@*****.***
Carriere, MS 39426
SKILLS
Recruiting & Staffing Initiatives
Payroll Processing (+10 years)
General Ledger
Staff Management & Training
(+10 years
Quickbooks
Bookkeeping (+10 years)
EMR Systems
Data Entry
Electronc Records Management
(+10 years)
Insurance verification (+10 years)
Auditing
Cost Management
Risk Assessment/Mitigation
Budget Management
Customer Care
Persuasive Speaking
Call Forwarding
Database Management
SUMMARY
Detail-oriented Accountant with 20 years of hands-on experience in recruiting, payroll processing, general ledger, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and bookkeping skills and the ability to prioritize work, multitask, and manage time efficiently. WORK EXPERIENCE
Customer service/Accounts payable/receivables Apr 2024 - Present Ryan Michaels Photography Studio Picayune, MS
Collaborated with employees and owners to ensure the delivery of efficient, high-quality service.
Enhanced the company reputation by providing exceptional customer service at an individual level.
Consistently received positive feedback from guests on performance reviews. Corresponded with guests to maintain high levels of satisfaction. Made sure invoicing was accurate and sent out on time handled all social media advertising.
Medical receptionist/medical billing Jan 2022 - Apr 2024 Dr. John Jerrytone Pediatrics Chalmette, LA
Maintained up-to-date knowledge of insurance policies and procedures Maintained inventory of medical supplies and equipment Monitored patient medical records for accuracy and completeness Assisted with patient registration and check-in procedures Created and maintained filing systems for patient records Answered phone calls and managed incoming and outgoing mail Maintained a professional demeanor at all times
Operated office equipment, such as computers, copiers, and fax machines Provided assistance with medical billing and coding functions Greeted patients and visitors, and responded to inquiries Prepared medical documents, such as insurance forms, medical records, and discharge summaries
Assisted with medical coding and filing of claims
Collected and processed payments from patients
Processed referrals and prior authorizations in a timely manner. Chiropractic Asst./Receptionist Apr 2018 - Jan 2022 Ascent Medical Chiropractic Covington, LA
Maintained a clean reception area, including the lounge and associated environments. Operated the telephone switchboard, answering and transferring calls Verified patient information and insurance eligibility and also credentialing Assisted in exams, therapy, and ultrasound exams as well as exercise Provided outstanding customer service while preparing customer charts and paperwork Assisted in ordering office supplies
April Pagano
Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way Medical Office Receptionist Mar 2015 - Apr 2018
Dr. Wiegand Slidell, LA
Utilized various computer systems for patient data entry Managed patient accounts and maintained accurate records Handled patient registration and scheduling for a busy medical office Organized patient charts and updated patient information Scheduled patient tests and other medical procedures Developed and maintained filing systems
Provided excellent customer service in a timely manner Assisted with daily administrative tasks
Managed patient referrals to other medical offices Assisted with billing inquiries and follow-ups
Entered patient data into Electronic Health Records Maintained a clean and organized front office area Answered patient questions and addressed their concerns Verified patient insurance information and eligibility Assisted with medical coding and insurance claims
Scheduled and confirmed patient appointments
Medical Billing Specialist Jun 2011 - Oct 2015
Greenbrier Behavioral Health Covington, LA
Developed and maintained relationships with insurance companies and other third-party payers
Resolved patient inquiries regarding billing and insurance coverage Processed insurance payments, patient payments, and adjustments Maintain medical records, technical library, or correspondence files Perform various clerical or administrative functions Perform bookkeeping duties, such as credits or collections Medical Administrative Assistant Jul 2007 - May 2011 Acadian Dermatology Slidell, LA
Maintained up-to-date knowledge of insurance policies and procedures Maintained inventory of medical supplies and equipment Monitored patient medical records for accuracy and completeness Assisted with patient registration and check-in procedures Created and maintained filing systems for patient records Answered phone calls and managed incoming and outgoing mail Maintained a professional demeanor at all times
Operated office equipment, such as computers, copiers, and fax machines Provided assistance with medical billing and coding functions Greeted patients and visitors, and responded to inquiries Prepared medical documents, such as insurance forms, medical records, and discharge summaries
Assisted with medical coding and filing of claims
Collected and processed payments from patients
Front Desk Medical Receptionist Apr 2007 - Jan 2008 Caplan Eye Clinic Metairie, LA
Maintained a current and accurate patient database Managed patient scheduling and billing tasks
Maintained patient records in compliance with HIPAA regulations Assisted with the scheduling of tests and procedures Contacted insurance companies to verify coverage
Monitored and updated patient records
Assisted with the collection of patient payments
Processed and updated patient insurance information Assisted in filing, photocopying and other administrative tasks Collected and accurately entered patient information into the medical records system Responded to incoming calls, scheduled appointments and managed patient inquiries Scheduled follow-up appointments and prepared reminder cards for patients Prepared medical charts for upcoming appointments
EDUCATION
Certificate: Medical Billing and Coding Jan 2004
Bryman College New Orleans, LA
High School Diploma Jan 1991
Pearl River Central High School Carriere, MS
LICENSE
Notary for the State of Mississippi Date of Expiration : 5/2027 REFERENCES
Tammy Veazey manager 504-***-****
Yurien Salgado manager 561-***-****
Hannah Treadway friend 601-***-****
John Pagano friend 985-***-****
Wendy Smith manager 601-***-****
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