Customer Service Continuous Improvement

Contact information

*** * *** ** #*, Bakersfield, 93307 ****************@*****.*** 661-***-****

Professional summary

Versatile professional with over 10 years of experience in customer service roles, including as a waitress, cashier, and receptionist. Demonstrates strong time management and problem-solving skills, excelling in team collaboration to enhance operational efficiency and customer satisfaction. Committed to continuous improvement and effective communication, ready to contribute to a dynamic work environment with a focus on delivering exceptional service.

Employment history

Waitress

Mossmans, Bakersfield, CA — 2023 - 2025

Cashier/Stocker

Walmart, Bakersfield, CA — 2018 - 2023

Receptionist

Andrew Krutzsch At Law, Brawley, CA — 2015 - 2018 Skills

Time Management Problem Solving

Customer Engagement Team Collaboration

Served diverse clientele efficiently, enhancing customer satisfaction and loyalty. Collaborated with team to streamline operations, reducing wait times significantly. Managed high-volume orders accurately, ensuring timely service and minimal errors. Addressed customer concerns promptly, improving overall dining experience. Trained new staff on service protocols, fostering a supportive work environment. Managed checkout operations ensuring swift transactions and customer satisfaction. Replenished stock efficiently, maintaining optimal inventory levels and reducing shortages. Utilized point-of-sale systems to process payments accurately, enhancing transaction reliability. Resolved customer inquiries and issues promptly, improving overall service experience. Collaborated with team to streamline stocking processes, boosting operational efficiency. Managed front desk operations, enhancing client satisfaction and streamlining appointment scheduling. Coordinated communication between legal teams and clients, improving response times and efficiency. Implemented filing system improvements, reducing document retrieval time and increasing accuracy. Assisted in organizing legal documents, supporting case preparation and contributing to successful outcomes. Danielle Gibson

Education

Foothill High School, Bakersfield, CA — 2015

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