Data Entry Administrative Support
Resume:
CYNTHIA LARA
Bilingual Family advocate
PROFILE
A highly self-motivated and dependable professional, consistently achieving high performance with minimal supervision. Demonstrates strong attention to detail, completing tasks accurately despite interruptions and competing demands
CONTACT
PHONE:
EMAIL:
************@*****.***
HOBBIES
Teaching Spanish
Fashion
Makeup
Traveling
Interior Design
EDUCATION
Southern New Hampshire University
2020-2024
Bachelors of Interior design/NCIDQ certification
Merit College
2005-2006
Certified Nursing Assistant
Kelsey Jenney
1991 - 1993
A.A. Legal Secretary/Paralegal
WORK EXPERIENCE
Legacy Apt Staffing
Leasing Consultant
8/2024–Present
Key Responsibilities:
Greet prospective residents and provide tours of apartments
Respond to inquiries regarding property amenities, floor plans, and leasing terms
Prepare and execute lease agreements
Follow up with prospective tenants
Assist with marketing efforts and resident events
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Greet prospective residents and give tours while determining housing needs, preferences, and close leads
Accurately prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks)
Collect security deposits, rent, and any other charges associated with resident move-ins
Communicate all lease and community policies to new and current residents
Follow up with all leads and prospects that did not lease
Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate
Seek out new residents with creative marketing techniques
Manage the lease renewal process
Respond timely to all calls, emails, and site visits
Previous background in real estate, retail, sales, leasing, hospitality, or customer service roles with the ability to engage with different personalities.
24 Hour Fitness
Treasury Operations Clerk
Nov 2014-July 2018
Key Responsibilities:
Provide administrative and customer support for treasury management products and services for 24 Hour Fitness Corporate Headquarters. Review and track lockbox deposits for more than 600 24 Hour Fitness Clubs across the US. This includes assisting Club Managers with system technical support and training, and service and information requests. Identified and helped recover more than $52,000 in fraudulent transactions and missing deposits.
Responsibilities include:
Provided onsite training for new club managers to improve controls on club financial deposits.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Monitored multiple databases to keep track of company inventory (ReconNet, Discoverer, Paymentech, Retail.net, Crystal Reports, WinSCP, Vantiv report, ISD, Oracle, Nexus, etc.).
Organized and coded all documents related to due diligence for acquisitions.
Prepared correspondence, accounting and financial documents for analysis.
Update and review deposit entries to ensure proper account analysis.
Performs daily production work such as positive pay, ACH, and TET transactions.
Monitor account balances and fund transfers.
Maintain and distribute required reports and logs; reviews system generated reports, invoices, and receipts for accuracy.
Performs other job-related duties or special projects as assigned.
WRC
Volunteer Coordinator/Accounting
July 2018–July 2022
Key Responsibilities:
Coordinate, Maintain and enhance the agency’s volunteer program (recruitment, screening, selection, orientation, initial and ongoing training, supervision, recognition, appreciation, evaluation, promotion and termination of volunteers); coordinate the maintenance and the regular revision of agency resource manual; Provide community education presentations in school and the general public as required by funding source
Tovi’s Autobody and Paint
Business Owner
Oct 1999- July 2018
Key Responsibilities:
Owner and Manager of small business car repair and paint shop. Provided Administrative and customer support. Interviewed, hired, trained and managed employees. Implemented effective Marketing methods and strategies through multi-media as well as print marketing. Also, advertised in Car shows and Magazines. Maintained facility per city codes.
Pacific Bell Telephone Company
Bilingual Service Representative
Jan 1999- April 2005
Key Responsibilities:
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offered alternative solutions where appropriate with the objective of retaining customer's business. Handled business transactions in connection with activation of new customer accounts on computer terminal. Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar. Made financial decisions to protect/collect revenues and adjust customers' accounts. Sell all products and services offered by the company. Assisted management in training and tracking of the workforce.
Performed other duties as assigned by management.
SKILLS:
ORACLE (4 YEARS)
•CRYSTAL REPORTS (4 YEARS)
•TYPING (40+ YEARS)
•CUSTOMER SERVICE (40+ YEARS)
•BILINGUAL (20+ YEARS)
•GENERAL LEDGER RECONCILIATION (20 YEARS)
•GENERAL LEDGER ACCOUNTING (20 YEARS)
•MICROSOFT ACCESS (10 YEARS)
•FINANCIAL REPORT WRITING (2 YEARS)
•ACCOUNTING (20 YEARS)
•AUDITING (20 YEARS)
•TIME MANAGEMENT (40+ YEARS)
•COMMUNICATION SKILLS (50+ YEARS)
•ACCOUNTING SOFTWARE (5 YEARS)
•BOOKKEEPING (40+ YEARS)
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