Customer Success Manager
Resume:
EXPERIENCE
Clover Learning, Louisville, KY — Customer Success Manager
April 2022 - March 2025
Grow existing customer accounts. Field incoming inquiries. Identify customer goals and recommend learning management systems to meet customer needs. Clearly communicate customer needs to ensure they are appropriately trained, prepared, and supported. Nurture client relationships to encourage annual repurchasing. Participate in ongoing training and field-specific conferences to maintain are knowledge. Updating database to include all new and current customer details and notes.
Starbucks, Louisville, KY — Store Manager
JANUARY 2018 - FEBRUARY 2023
Maintain positive attitude and high energy in a fast paced environment. Excellent interpersonal and communication skills with strong attention to detail and ability to multitask. Strong collaborative skills and effective time management. Improved customer satisfaction score to highest in a rolling six-week period.
Sapporo, Louisville, KY — Training Manager/Lead Server
MAY 2010 - APRIL 2019
One-on-one training to new employees. Internal and customer complaint resolution. Excellent interpersonal and communication skills.
EDUCATION
Bellarmine University, Louisville, KY — Bachelor of Arts w/ focus in Violin Performance
AUGUST 2008 - MAY 2015
Focused on presentation and group musical projects. Learned to use music technology to write and compose music. Collaboration with artists in different ensemble settings.
Johannes Kepler Universitat, Austria — German/ Business
FEBRUARY 2011 - JULY 2011
Completed business and language courses through cultural immersion.
Nancy Mok
Louisville, KY 40206
*******@*****.***
SKILLS
Pipedrive CRM
Lead Development
Organization
Attention to Detail
MS Office Suite
VOLUNTEER & OTHER EXPERIENCES
Domestic and International Travel
Domestic and International Choral Tours
KMEA All-State Participant
Church Cantor/ Section Lead
In Lightning - Band Member 2012-2019
LANGUAGES
Japanese-Basic
German-Basic
Khmer-Basic
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