Business Analyst Power Bi

Tony Bui

Atlanta, GA **********@*****.*** 770-***-****

Professional Summary

Dynamic and results-driven Business Analyst with over 15 years of experience bridging business needs with actionable data insights. Proven ability to lead cross-functional initiatives, enhance process efficiency, drive stakeholder alignment, and deliver meaningful business outcomes. Passionate about solving complex problems, building trusted client relationships, and enabling data-driven decision-making.

Core Skills

Business Analysis Process Improvement Requirements Gathering Agile & Waterfall Delivery

Data Analysis & Reporting SQL Tableau Power BI KPI Monitoring Strategic Planning Stakeholder Management Cross-Functional Collaboration Contract Management Client Engagement

Technical Skills

● Excel (Advanced Formulas, VBA, Dashboards)

● SQL (Custom Queries, BI Reporting, MySQL)

● Tableau, Power BI, Hyperion, Salesforce

● Jira, CRM Systems

● DB2, COGNOS, SAS, Java, JavaScript

Professional Experience

IBM – Atlanta, GA

Business Advisor Oct 2020 – Apr 2024

● Acted as strategic business partner for mid-sized to enterprise clients, aligning financial and asset management needs with IBM’s leasing and financing solutions.

● Built and maintained SQL queries and Excel-based dashboards to track territory health, client engagement rates, and operational KPIs, resulting in improved visibility for sales leadership.

● Identified and resolved invoicing discrepancies for large enterprise accounts, reducing Accounts Receivable (A/R) days outstanding by 15%.

● Led cross-functional collaboration between pricing, credit, and legal teams to close high-value, complex financing deals valued at $10M+.

● Participated in a task force to improve web-based asset management tools, increasing client adoption by 30% and enhancing customer satisfaction scores.

● Supported clients in onboarding and optimizing their use of IBM’s digital asset management system, reducing manual intervention by 100%.

● Mentored junior staff and contributed to the development of internal training materials on customer success best practices.

Project Delivery Manager Jun 2009 – Sep 2020

● Directed enterprise-scale project portfolios (capital investments, commercial rollouts, technology leasing projects) with budgets exceeding $500M.

● Led business process analysis initiatives that resulted in a 20% improvement in project delivery time and a 10% reduction in operational costs.

● Standardized program governance frameworks across 15+ international client accounts, creating consistency in reporting, risk management, and delivery methodologies.

● Developed automated reporting solutions using SQL, DB2, and COGNOS, enabling real-time insights into project performance and financial health.

● Implemented Agile-Scrum practices within delivery teams while maintaining Waterfall milestones for executive reporting, blending agility with compliance requirements.

● Spearheaded the creation and launch of a self-service Customer Center Portal, reducing contract turnaround time by 40% and streamlining asset return processes.

● Managed vendor relations, negotiated contract amendments (MSAs, SOWs, NDAs), and conducted UAT sessions to ensure system readiness. Customer Account Manager Nov 2006 – May 2009

● Managed a portfolio of $40M+ in commercial financing contracts, ensuring 98% on-time service delivery and high client satisfaction.

● Developed custom Excel tools to track client payment performance, contract renewals, and dispute resolution status, improving operational accuracy.

● Collaborated with cross-functional teams (finance, legal, credit risk) to troubleshoot complex contract issues, achieving 95% dispute resolution rate within SLA targets.

● Supported Sales and Credit Executives with custom pricing strategies and risk assessments tailored to client profiles.

● Acted as a key business liaison for external auditors during financial compliance reviews, helping IBM maintain regulatory standards.

● Trained new hires on client relationship best practices and IBM financing offerings, boosting team onboarding efficiency.

Bank of America – Charlotte, NC

Private Banker & Senior Relationship Manager Apr 2000 – Oct 2006

● Managed and grew a portfolio of high-net-worth individuals with combined assets exceeding $10M, providing tailored lending, investment, and wealth preservation strategies.

● Conducted detailed financial needs analysis to create customized financial plans involving investments, estate planning, and credit facilities.

● Structured and closed complex credit products including mortgages, personal lines of credit, and commercial loans, consistently exceeding sales targets by 100% year-over-year.

● Collaborated closely with investment advisors, trust officers, and tax specialists to deliver holistic client solutions.

● Led customer retention efforts, achieving 90% client loyalty over five consecutive years through proactive relationship management and exceptional service delivery. Education

Bachelor of Business Administration

Troy State University

Certifications

● IBM Agile Champion

● Project Management Fundamentals

● PMP Exam Prep (In Progress)

● SQL for Business Intelligence

● Excel Master Certification

● AI Python Coding (Applied in Sales Analytics)

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