In School pursing masters
Resume:
W
Kawnisha Whitehead
**.*********@*****.***
Mansfield, TX 76063
SUMMARY
Dedicated professional transitioning to the field of psychology, with a proven track record in team leadership, training, and organizational management. Extensive experience in analyzing behavior, fostering team collaboration, and resolving conflicts. Passionate about applying psychological principles to improve individual and organizational outcomes while pursuing advanced studies in psychology.
SKILLS
Behavioral Analysis
Research and Data Interpretation
Emotional Intelligence
Training and Development
Conflict Resolution
Supervisory Experience
Team Management
Conflict Resolution
Effective communication
Problem Resolution
Training & Development
Organizational Psychology
Strong Analytical Skills
Effective Communication
Problem Solving
Policy Implementation
Project Management
EXPERIENCE
Vice President of Quality Operations- Management – Non-QM
Deephaven Mortgage Charlotte, NC (Remote) Jun 2022 – Jul 2023
Designed and delivered training programs that promoted team growth and professional development.
Utilized principles of organizational psychology to improve team cohesion and functionality.
Conducted behavioral and quality analyses to identify patterns and recommend actionable solutions.
Created and enforced policies to ensure adherence to internal controls, investor guidelines, and state/federal regulations.
Supervised a team of 40, implementing team-building strategies to enhance productivity and morale.
Vice President of Underwriting Manager
Amerihome Mortgage Dallas, TX (Remote) Mar 2021 – Mar 2022
Guided teams through annual review processes, ensuring compliance and alignment with fair lending practices.
Trained new hires using structured development programs, fostering skill acquisition and confidence.
Developed policies and procedures to streamline operations and support team efficiency.
Managed a team of 12, fostering a culture of accountability and continuous improvement.
Loan Servicing Manager
PHH Mortgage Services Mount Laurel, NJ (Remote) Sep 2019 – Mar 2021
Trained and mentored new hires, applying developmental psychology techniques to optimize learning outcomes.
Conducted monthly one-on-one sessions to provide feedback and support career development.
Facilitated weekly team huddles to enhance communication and collaboration among team members.
Led the Underwriter Academy training program for new hires, ensuring comprehensive onboarding.
Supervised a team of 17, driving performance improvements through structured feedback and goal setting.
Senior Manager
Radian Guaranty Philadelphia, PA (Remote) Sep 2017 – Sep 2019
Conducted quarterly performance reviews to support individual career growth and development.
Managed compliance and audit reviews, ensuring alignment with organizational and regulatory standards.
Utilized coaching strategies to enhance team performance and employee satisfaction.
Supervised a team of 25, fostering a supportive and collaborative work environment.
Manager
Loan Depot Plano, TX (Remote) Jul 2015 – Sep 2017
Developed workflows and tools to improve team efficiency and operational effectiveness.
Provided daily team huddles to address concerns and improve communication in a remote setting.
Managed vendor relationships, ensuring alignment with organizational objectives.
Supervised a team to meet KPIs, ensuring timely and accurate service delivery.
EDUCATION AND TRAINING
Master’s in Psychology (In Progress)
William Woods University Expected 2024-2025
Relevant Coursework: Counseling Techniques, Behavioral Psychology, Research Methods.
Bachelor of Science
The University of Texas at Arlington Arlington, TX
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