Quality Assurance Control
Resume:
Bowie, Maryland, *****
Mobile 301-***-****
Email: ***********@*****.***
PROFESSIONAL SUMMARY Motivated supervisor with progressive retail career and natural team building talents. Quality-driven and
performance-oriented management focused on
continuous improvement while maintaining reliability and punctuality in a fast-paced work environment.
Offers strong quality control and leadership abilities. SKILLS & ABILITIES
● Critical thinking
● Time Management
● Analytical thinking
● Dependability
● Department organization
● Quality assurance
● Team development
● Task delegation
● Team building
● Analytical thinking
● Project presentation
● Workflow scheduling
● Employee training
● Deadline management
● Preventive troubleshooting
● Task prioritization
● Multitasking
EXPERIENCE
HOMEWOOD SUITES BY HILTON, WASHINGTON, DC(UNION MARKET) January 2025 - Current
As a Housekeeping Supervisor, I oversee the daily operations of a housekeeping department, ensuring cleanliness standards are met, managing staff, and maintaining inventory, while also addressing guest requests and concerns. I am highly motivated and skilled in developing staff, developing efficient processes, and ensuring a safe and clean working environment.
● Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
● Assess inventory of, assign for cleaning and inspect rooms.
● Verify and report status and/or discrepancies of rooms.
● Monitor payroll reports, work schedules, lost and found programs, stock rooms and carts and designated inventories.
● Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
● Perform Room Attendant and/or Houseperson duties, as needed
● Assist in performance evaluations of Room Attendants and Housepersons, as needed.
● Respond to special guest requests in a timely, friendly and efficient manner.
KEY ATTRIBUTES:
●Quality
●Productivity
●Dependability
●Customer Focus
●Adaptability
●Hospitality
●Integrity
●Leadership
●Teamwork
●Ownership
FELICIANA FACILITY SERVICE, LAUREL, MD
February 2022 - January 2025
As an Human Resources Assistant/Administrative Assistant I support Feliciana Facility Services by greeting clients/visitors, answering phones, supporting the Director of facilities which can include sorting and distributing mail, managing calendars, assisting with new employees training and assisting with any special projects as needed.
● Oversee all aspects of general office coordination.
● Maintain an office calendar to coordinate workflow and meetings.
● Maintain confidentiality in all aspects of client, staff, and corporate information.
● Schedule and coordinate all training sessions.
● Interact with clients, vendors, and visitors.
● Answer telephones and transfer to appropriate staff members.
● Open, sort and distribute incoming correspondence, including faxes and email.
● Sign for and distribute UPS/FedEx or similarly delivered packages.
● Prepare responses to correspondence containing routine inquiries.
● Perform general clerical duties to include, but not limited to, payroll, assisting in HR matters, copying, faxing, mailing, and filing.
● File and retrieve organizational documents, records, and reports.
● Coordinate and direct office services, such as records, budget preparation, personnel, and housekeeping.
● May conduct research, compile data, and prepare papers for consideration and presentation to the Director.
● Set up and coordinate meetings and conferences.
● Assists in special events within the Custodial Services Department.
● Other duties as assigned by the Director.
● Set up interviews for the directors
● Completes new hire paperwork
AMAZON, BOWIE, MARYLAND
November 2019- February 2022
As a Dispatch/ Delivery Driver, I am primarily responsible for a variety of tasks to ensure proper merchandise is delivered to the appropriate customer. Optimizing delivery operations for various industries.
● Keeping production records current with details such as daily activities and exception reports.
● Met demanding targets consistently, working well with team members to accomplish group maintenance tasks.
● Contributed to overall department safety with consistent use of protective gear and correct safety behaviors.
● Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
● Completed all tasks promptly and with minimal oversight.
● Approached and solved work problems with initiative and sound judgment.
● Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.
EDUCATION
St Vincent Pallotti HS, Laurel, Maryland —
2014 - 2018
Institute of Esthetics, Laurel, Maryland — Certificate 2019-2020
Cinema makeup school,
2020-2021
References Supplied Upon Request
Contact this candidate