Customer service
Resume:
Jazmine Johnson
Houston, TX *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CNA/Caregiver
TREEMONT RETIREMENT COMMUNITY
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines
• Performed basic first aid procedures in emergency situations until further medical help arrived
• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
• Aided in physical therapy exercises prescribed by therapists to improve patient mobility
• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
CNA
MD Anderson Cancer Center-TX
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Provided direct patient care, including bathing, grooming, and feeding assistance
• Assisted with transferring patients in and out of beds or wheelchairs
• Administered medications under the supervision of a registered nurse
• Monitored vital signs and reported any abnormalities to the nursing staff
• Performed phlebotomy procedures to collect blood samples for laboratory testing
• Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
• Assisted in the implementation of patient care plans as directed by healthcare professionals
• Documented patient information accurately and timely in electronic medical records system
• Responded promptly to call lights and requests for assistance from patients
• Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients
• Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
• Ensured compliance with infection control protocols during all patient interactions
• Supported patients' emotional well-being through active listening and compassionate communication
• Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed
• Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
Sales Representative
Dodge-Houston, TX
• Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales representative for three consecutive years
• Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
• Identified new market opportunities and successfully expanded customer base by XX%
• Implemented effective sales strategies that resulted in a XX% increase in overall revenue
• Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of XX%
• Collaborated with cross-functional teams to develop customized solutions for clients' specific needs
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision- making
• Attended industry trade shows and conferences to network with potential clients and stay updated on market trends
• Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
• Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas
• Identified upselling opportunities within existing accounts, resulting in a XX% increase in average deal size
• Conducted thorough market research to identify target industries and prospects for lead generation activities
• Collaborated with marketing team to develop compelling marketing materials such as brochures, case studies, and white papers
• Delivered engaging product presentations during client meetings that led to an average conversion rate of XX%
Amazon Driver
• Delivered packages to customers' doorsteps in a timely and efficient manner, ensuring customer satisfaction
• Adhered to all traffic laws and safety regulations while operating the delivery vehicle
• Managed a high volume of daily deliveries, averaging XX packages per day
• Utilized GPS navigation systems to optimize delivery routes for time efficiency
• Followed established routes and schedules to ensure on-time deliveries
• Maintained accurate records of delivered packages and collected signatures as proof of delivery
• Collaborated with team members to load and unload delivery vehicles safely and efficiently
• Performed routine inspections of the delivery vehicle, reporting any maintenance or repair needs promptly
• Resolved customer inquiries or concerns regarding package deliveries in a professional manner
• Maintained excellent communication with dispatchers, providing updates on delivery status as needed
• Demonstrated strong problem-solving skills when faced with unexpected challenges during deliveries
• Ensured proper handling and care of fragile or sensitive items during transportation and delivery process
• Implemented effective strategies for organizing packages within the vehicle to maximize space utilization
• Efficiently managed paperwork related to each package, including invoices, receipts, and return labels if necessary
• Collaborated with warehouse staff to ensure accurate loading of packages onto the delivery vehicle
• Consistently met or exceeded daily performance targets for number of successful deliveries Medical Receptionist
Texas Children's Hospital
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Lease Consultant
Prose hardy yards
• Assisted leasing consultant in managing a portfolio of XX residential properties, ensuring high occupancy rates and tenant satisfaction
• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing conversions
• Responded promptly to inquiries from potential tenants, providing accurate information about available units and lease terms
• Collaborated with marketing team to develop effective advertising strategies, resulting in increased lead generation by XX%
• Assisted in the screening process of rental applications, verifying applicant information and conducting background checks
• Contributed to the development of leasing agreements and ensured all necessary documentation was completed accurately
• Managed resident move-in/move-out processes, coordinating inspections, collecting deposits, and addressing any maintenance concerns
• Maintained organized records of leases, renewals, rent payments, and maintenance requests using property management software
• Provided exceptional customer service to residents by promptly addressing their needs or concerns in a professional manner
• Assisted with planning and execution of resident events to foster community engagement and enhance tenant retention rates
• Performed market research on competitor properties' pricing strategies and recommended adjustments to stay competitive in the market
• Supported leasing consultant in negotiating lease terms with prospective tenants while adhering to company policies and guidelines
• Participated in regular training sessions on fair housing laws, industry trends, customer service techniques, etc., staying up-to-date with best practices within the field
• Collaborated with maintenance team to ensure timely resolution of repair requests reported by residents or identified during inspections
Patient Care Coordinator
MD Anderson Cancer Center
•
• Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
• Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
• Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals
• Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
• Educated patients on medication instructions, dosage requirements, potential side effects or interactions
• Facilitated communication between patients and healthcare providers to ensure effective delivery of care
• Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
• Implemented efficient systems for managing patient flow within the clinic or hospital setting Skills
• Communication skills
• Phone etiquette
• Data entry
• Computer skills
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Time management
• Customer service
• Sales
• Typing
• Cash handling
• Inside sales
• Retail sales
• Live chat
• Cash register
• Google Docs
• English
• Training & development
• Relationship management
• Customer relationship management
• Outbound calling
• Call center
• Loan origination
• Microsoft Powerpoint
• Microsoft Outlook
• Math
• Bookkeeping
• CRM software
• Supervising experience
• Windows
• Workday
• ServiceNow
• Banking
• Account management
• Pricing
• Guest services
Certifications and Licenses
CNA
Driver's License
AED Certification
CPR Certification
State Tested Nursing Assistant
BLS Certification
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