Certified PEGA LSA with full hands on experience
Resume:
Surendra Mamillapalli
PEGA Lead System Architect
PDN ID – ********.************@*****.***
PROFESSIONAL SUMMARY
15+ years in IT and in PEGA, specializing in BPM applications (Pega V 23/24.2, 8.x, 7.x).
Lead Architect with experience in Pega Infinity 8.7/V24, Pega Cosmos, and React-based architectures.
Expertise in UX/UI design, including Portals, Skins, Flow Actions, and UI components.
Strong experience in creating Data Pages, Activities, Flows, Case Management, and Declarative Rules.
Hands-on with integrations: REST, SOAP, File Listener, Email Listener, MQ (JMS), and Error Handling.
Expertise in architecting complex Pega solutions, solution design, and cloud architecture on Pega Cloud.
Designed and implemented complex business processes using Pega, streamlining workflows and ensuring system efficiency.
Hands-on experience with Pega Cosmos/Constellation for UI design, Pega CSSA for system architecture.
Worked extensively with technologies and tools REST APIs, Jira for project management, CI/CD pipelines for continuous integration, UI development, Elasticsearch for data searching, and XML & Web Services for data exchange.
Lead the design and architecture of enterprise solutions using Pega Infinity, with business needs and strategic goals.
Pega Constellation Implementation: implementation of Pega Constellation, all systems and modules work seamlessly, leveraging the latest Pega technologies for enhanced performance and scalability.
Optimize Pega Cosmos: Utilize Pega Cosmos for building intuitive, modern user interfaces and personalized customer experiences.
Pega Cosmos UI Design: Leverage Pega Cosmos to design modern, responsive, and user-friendly interfaces that align with the latest design principles. Customize the Cosmos UI for seamless user interaction and enhanced user experience.
Strong proficiency in Java and Kafka, with practical knowledge in implementing message-driven architecture and ensuring seamless communication between distributed systems.
Experience in exceptional problem-solving abilities, strong leadership skills, and clear, effective communication to bridge technical and business teams.
In-depth knowledge of Pega’s latest features for performance optimization and updating applications to the latest version.
10 years of experience in the Insurance domain, 5 years of experience in Banking domain and 5 years of experience in Logistics domain.
Extensive experience in industry-standard project delivery frameworks such as Agile, Waterfall, and Scrum, with familiarity in using JIRA and Agile workbench for project tracking, collaboration, and issue management.
Strong Agile and Scrum methodologies with expertise in Program Management.
Collaborative leadership in managing both onshore-offshore models for development teams and clients.
Proficient in Full Stack development with Pega focusing on seamless system integrations and API specifications.
Extensive experience in all phases of the software development lifecycle (SDLC), including analysis, design, implementation, testing, and deployment.
PEGA Best Practices: Implement best practices in PEGA architecture, design, and coding, conducting regular code reviews to ensure quality and adherence to standards.
Exposure to PEGA BIX, Survey and PCF frameworks.
Hands-on with testing, including unit, integration, and UAT, to ensure business requirements and functionality.
Ability to manage multiple projects and priorities in a fast-paced environment.
KEY ACHIEVEMENTS
End-to-End PEGA Implementations: Led the successful end-to-end implementation of PEGA-based BPM and CRM solutions across multiple domains, including telecom, healthcare, banking, and insurance, resulting in streamlined business processes, enhanced operational efficiency, and a 30% reduction in manual interventions.
PEGA Case Management Solutions: Designed and implemented complex case management solutions within PEGA to handle customer support and internal workflows. By customizing the PEGA platform to meet specific client needs, improved case resolution times by 20% and enhanced user satisfaction.
PEGA Best Practices and Standardization: Established PEGA best practices for development, deployment, and maintenance across projects, improving code quality and reducing rework. Created reusable components, accelerators, and templates that shortened delivery timelines by 15%.
PEGA Application Performance Optimization: Optimized the performance of PEGA applications, including fine-tuning rulesets, leveraging PEGA’s advanced optimization features, and implementing better indexing strategies, resulting in a 30% improvement in processing speed and reduced system downtime.
PEGA Workflow Automation: Led the automation of key business processes using PEGA’s BPM tools, allowing for dynamic routing and real-time decision-making. This increased process efficiency by 35% and improved workflow visibility for stakeholders.
PEGA Upgrade and Patch Management: Successfully managed multiple PEGA upgrades and patch implementations, ensuring minimal downtime and maintaining continuous service for business users. This involved coordinating with cross-functional teams and streamlining the testing process.
Cross-Functional Collaboration: Worked closely with business analysts, project managers, and client stakeholders to tailor PEGA solutions to meet unique business needs. My involvement ensured successful project delivery within timelines, while also improving collaboration across teams.
PEGA Governance and Compliance: Implemented governance structures around PEGA applications to ensure compliance with internal policies, industry standards, and regulatory requirements. This was crucial in regulated industries such as banking and healthcare, where ensuring compliance was key to business success.
PROFESSIONAL DEVELOPMENT
Certifications
PEGA PCLSA - Pega Certified Lead System Architect
PEGA CSSA - Certified Senior System Architect
PEGA CSA - Certified System Architect
TECHNICAL EXPERTISE
Domain: Banking, Logistics and Insurance
Process: BPM Methodologies
Technology Specifications: Pega 23/24, 8.x, 7.x and 6.x, Java / J2EE, .NET, C language, Pega Decisioning
Scripting / Markup Languages: HTML, JavaScript, JSP, CSS and XML
J2EE Specifications: Servlets, JSP, JDBC, Web Services (SOAP/REST), EJB and OOPS
IDE/TOOLS: Eclipse
Database: Oracle, DB2 and PostgreSQL
Operating System: Windows XP/2003/2007/2010, Linux and UNIX
Project Management Tools MS Office 2010/2007, MS Project, SharePoint
Educational Qualification:
M.C.A (Master of Computer Applications) from Nagarjuna University in the year 2001
B.Sc (Bachelor of Science) passed out from Nagarjuna University in 1998
PROFESSIONAL EXPERIENCE
Organization : Mphasis
Role : Advanced Architect
Duration : 12/2005 – till date
Case EBS, FedEx Aug 2018 to Present
Location : Mphasis, TN
PEGA Lead System Architect/
Case Modernization (CMOD) is a foundational solution powered by Renewal Tenants that will enable FedEx to transform the customer resolution experience, delivering value across the enterprise. Implementing CMOD is the adopted solution for a modernized case management system using Pega 8.x.x. The value added for the solution is enablement for cost savings, increased communications between departments and operating companies, integration with TNT, retirement of antiquated and outdated systems, increased user efficiency and simplified support. Solution is developed using PEGA, CI/CD & DevOPS in Sage Agile methodology.
Responsibilities:
● Working as a LSA, responsible for end-to-end delivery of the team.
● Worked closely with onshore and offshore teams throughout the entire case life cycle, from design to implementation
● Designed and developed Business process workflows with modularity by adhering to Pega Coding
and Guardrail standards.
● Successfully implemented various critical Integrations (SOAP/REST/Document/Listeners) and
solutions with external systems.
Responsible with the overall Pega Design on the architecture and Integration
Govern the best practices and code quality
Provide Technical Leadership to the PEGA BA and SSA
Coding, Reviewing and documentation for self and peers.
● Implemented various PRPC components like Process flows, Data Pages, Flow Actions, Data
transforms, Activities, Reports, Declarative expressions, Indexes, Work groups, Access groups, Work Queues, Security and listeners.
● Involved in creation of Integration Services and Connectors, document repository (Sharepoint).
● Designed appropriate Decision rules, functions and Utilities, SLAs, Notification and correspondence and generation of PDF’s and UI components like Sections, Harness, Skin and ixins.
● Reporting (BIX) using PL/SQL and ETL jobs.
● Provided production support activities such as assisting users, temporary fixes and back filling.
● Provided L1/L2/L3 support aligning to Agile methodology.
● Kafka Integration for back ground jobs/processes including data flows and data sets.
● Performance analysis and debug using Tracer, Clipboard, PAL, DB Trace and Splunk.
● Responsible for post release maintenance and Support activities.
● Responsible for overall team delivery and reporting to the client adherence to Agile principles and standards..
● Responsible for new members on boarding, KT plan, task allocation and mentorship.
Environment: Pega Infinity 23/24.2, Oracle, XML and HTML, JavaScript,
Counter Party Management System, JMPC Sep 2016 to July 2018
Location : New Jersy
PEGA Lead System Architect
Description : CMS facilitates the Counter Party Risk Management Group with a centralized web based system to approve and monitor entities with which our funds and SMA’s transact with on behalf of our clients with Asset Management facility.
Key Features:
Complete Streamlined Credit review and approval process which helps to track the progress of case from starting to ending.
Request new approvals online: reduce paperwork and increase efficiency.
Confirm status of a counter party ; for exampel whether it is approved and for which facilities.
Centralized repository of all historical counter party approvals requests and annual reviews
Provide ability to attach documents and attach supplementory information providing insight in to each case.
Enhancements to include ability to set the limits for varioius facilities with whom AM does business with.
Responsibilities:
Involved in understanding the user stories and complete the coding in time as part of the sprint.
Involved in deploying the stories using Jenkins pipeline to higher environments.
Involved in creating PEGA Unit test cases using PEGA OOB feature
Created Email listeners & JMS listeners to receive request from external systems and process accordingly.
Used SPLUNK to debug the performance issues and fix accordingly.
Created SLA rules to process and work according to Goal and Deadlines.
Workrd on the upgrade envrionments from 6.2 to 7.2
Monitor and guide the team to follow PEGA best standards interms of coding and guardials.
Followed all PEGA best practices and used most of PEGA OOTB features which resulted in a greater performance.
Created REST connectors and services to flow data between external systems and vice versa.
Created Email listeners to read inbound emails and process in the case accordingly.
Environment: Pega Infinity 7.4, Oracle 11g and Web logic
NBIA Management, JPMC Sep 2014 to July 2016
Location: New Jersey
PEGA Lead System Architect
Description : To remain competitive, JPMorgan Chase must be timely to market with new products and services. New products and services change the risk profile of the firm, and failure to identify and manage those changes could expose the firm to financial loss or harm the firm's reputation. Products or Services could be across any of JP Morgan’s five lines of businesses (LOBs) - Asset Management (AM), Consumer & Community Bank (CCB), Corporate & Investment Bank (CIB), Treasury & Corporate (CTC), and Commercial Banking (CB).
The new business initiative approval process is one of the change management processes for new products and services to manage the risks associated with a new service or product. This process evaluates the risk profile of the product, facilitates pertinent approvals by LOB and Control function stakeholders, captures financial and other data around the product, and stores records for future audit and evaluation.
New Business Initiative Approvals (NBIA) is currently managed via a tactical tool. Each LOB (AM, CIB, CTC, CB, and CCB) has their own individual instance of the NBIA tactical solution, with some commonalities.
The goal of this project is to develop a strategic solution of the New Business Initiative Approval (NBIA) process to replace the multiple tactical NBIA tool instances, with a single strategic system that supports consolidation across LOBs into a single strategic solution
Responsibilities:
Using Case Management built various case types and workflows.
Meeting and Managing engagement with Enterprise Architects and Contributing in discussions and initiatives onintegration of other applications with Pega based application.
Involved in reviewing work done by scrum teams.
Taken the responsibilities of LSA and worked on architect and designing of business application.
Meeting and Managing engagement with Enterprise Architects and Contributing in discussions and initiatives on integration of other applications with Pega based application.
Ensure the team adheres to the coding standards / best practices by regular reviewing the code.
Developed SLAs, correspondence and reports as required from the requirement specification.
Migration and deployment of the application rules from Dev to QA, UAT and Production environments.
Preparation & Execution of unit test cases, Troubleshooting and debugging.
Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix vfrom Pega Systems (raising SR and follow up).
Having good experience of Customer Service.
Created Service rules using different Integrations like Connect REST, Connect SOAP, Service REST and Service SOAP.
Created Report Definition and customized it as per the business need.
A good working knowledge on Declarative rules like Declare Expressions, Declare Trigger, Declare Onchange and Constraints.
Environment: 7.2, Oracle 11g, Web logic, Web services - SOAP & REST.
eXtra Application – Auto booking, AIG Jan 2006 to Sep 2014
Location : Dublin, Ireland
PEGA Senior System Architect
Description:
The main objective for this Integration is to implement an automated booking mechanism for PEGA booking process. It will support mapping of Premium and Limit to GOADL/D
Support automated booking of the quote and subsequent policy issuance for all lines of Business.
Support for mapping of Premium and Limit to GOAL/D.
Support for working grid to ‘Other’ products.
Support for booking submission and re-submission of data to the Goal/D database.
Support updating of eStart Status.
Support for generation of Booking sheet.
Support for SBS-10, D&O, PI, Casualty and ‘Other’ product workflows as part of the first phase of the project.
Responsibilities:
Design and develop an optimal Pega PRPC solution utilizing PEGA Marketing Frameworks and Out of the Box functionality.
Design and develop the data model and class structure for the Outbound Marketing application.
Worked on multiple enhancements for the inbound application like multiple appointment setting (MCAS), DMP marketing etc.
Responsible for Integration with BIS
Designing and Developing applications in PEGA Rules Process Commander
Responsible for Analysis, Design and coding.
Worked on migration from V 4.2 to V 5.1.
Used RDB-List, RDB-Open, RDB-Save depending on the business rules in the project.
Contributed some amount of work in designing application security which involves setting up Operators, Access groups, Access Roles, Application ID, Work groups and SLA rules.
Designing common and reusable user interfaces in framework layer for all the line of businesses.
Extensively involved in updating and deploying different Rule set versions as required by the Organization.
Setting up performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation.
Involved in bug fixing activities after the initial development of the project was completed.
Fixed major part of defects raised in QA, UAT and defects raised from principal architect’s.
Environment: PEGA V5.1, Web Sphere Application Server, Tomcat 6.0, Oracle 10g, Windows XP, Linux, MS Visio
PERSONAL DETAILS
Name : Surendra Babu M
Name as Roll in passport : Mamillapalli Surendra Babu
Date of Birth : 25-April-1978
Education Qualification : M.C.A (Master of Computer Applications)
Passport Number : T3955786
Passport Issue date : 02-01-2020
Passport End Date : 01-01-2030
Place of issue : Atlanta
Work Authorization : Green Card
Contact this candidate