Customer Service Data Entry

Ronda Denise Freeman

*** **** ******, *** ***

Philadephia, PA 19107• [215-***-****] • [****************@*****.***]

Professional Summary

Dedicated IT Help Desk professional with a strong foundation in hardware, networking, and Microsoft Office. Proven experience in customer service, data entry, and administrative roles. Currently pursuing CompTIA A+ certification to further enhance technical skills. Adept at providing efficient support and solutions, with excellent typing speed (55 WPM) and a government certification in Customer Service.

Core Competencies

Hardware & Software Troubleshooting

Networking Fundamentals

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Data Entry & Mail Handling

Customer Service Excellence

Administrative & Clerical Support

Typing Speed: 55 WPM

Professional Experience

Front Desk Concierge

Allied Universal, [Phila, PA 19103 ] [02/15/2023 to Present]

Provided exceptional customer service, managing inquiries and resolving issues efficiently.

Managed scheduling and maintained accurate visitor logs to ensure security and organization.

Collaborated with internal teams to streamline processes, improving customer satisfaction.

Data Entry Specialist

Government Agency, [Phila, PA 19107] [03/07/2019] to [01/9/2023]

Entered and verified large volumes of data with a focus on accuracy and efficiency.

Utilized Microsoft Office tools to organize data and generate reports.

Coordinated with teams to ensure timely submission of essential documentation.

Administrative Clerk & Mail Handler

Independent Blue Cross, [Phila, PA 19107] [01/5/2015] to [2/12/2019]

Managed clerical tasks, including filing, record-keeping, and mail distribution.

Processed incoming and outgoing mail with precision, adhering to deadlines.

Assisted in office operations by maintaining inventory and ordering supplies.

Education:

Jefferson Business School – Word Processing [Phila, PA 19107] Certificate [1989]

Murrell Dobbins High School – Business Education [Phila, PA] Diploma [1984]

Certifications

CompTIA A+ (In Progress)

Customer Service Certification (Government)

Additional Skills:

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Familiar with ticketing systems and IT support protocols

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