Business Systems Scrum Master

*** **** ******, ***** *****, US, ***** • ************@*****.*** • 917-***-****

JOHNY JACQUES

Business Systems Manager / Certified Scrum Master

PROFESSIONAL SUMMARY

Business Systems Manager with extensive expertise in collaboration and business systems, leveraging 19 years of experience to optimize project management and enhance team efficiency. Adept in video conferencing, vendor management, and data analysis, with a proven track record of implementing innovative solutions such as Wiki management and virtualization. Passionate about driving strategic initiatives and fostering a culture of continuous improvement, with a focus on aligning technology with company objectives for future growth. EMPLOYMENT HISTORY

OPERATIONS MANAGER (CONTRACT) 10/2024 - CURRENT

Angelis Suis Home Health Services

Contracted to lead a startup home healthcare service company through acquiring the New Jersey state license to operate and CHAP accreditation

Project managed the finding and implementation of an agency EMR

Setup Alora Health (EMR) database and reports. Conduct all non-admin level staff training

Responsible for onboarding new staff members and patient per CHAP guidelines

Served as the technical manager of all operation applications. Licensed cloud storage and file management, email server, multi-factor authentication in compliance to HIPAA guidelines.

Trained office staff on proper physical file management, backups and erasure following HIPAA guidelines

Setup and maintenance bookkeeping (Quickbooks Online) and served as liaison for the agency’s CPA

Developed and documented working standard of operations to guide the staff through managing referrals, new patient acquisitions, onboarding and offboarding patients, office staff and skilled nursing staff. COLLABORATION MANAGER/BUSINESS SYSTEMS MANAGER/SN OPERATIONS ENGINEER 07/2018 - 08/2024 Hubspot

Lead global video conferencing systems migration switching from legacy Polycom systems to Zoom and Zoom Rooms.

Worked closely with the Telecom team in migrating to softphone solutions for multiple departments (Zoom phones)

Facilitate collaboration projects, guiding teams to align with company objectives.

Direct technical resources for tool consolidation, optimizing data migration processes.

Spearheaded Wiki overhaul, crafting migration plan and collaborating with Internal Communications for seamless transition and effective leadership messaging.

Led technical resource allocation for Work Management tool consolidation, developing strategic migration plans for Jira to GitHub Projects, Asana, and ServiceNow.

Partnered with Asana to create a specialized Hubspot onboarding plan, enhancing project structuring and new employee integration.

Orchestrated Collaboration projects as Scrum Master, guiding team objectives and managing Jira structures.

Collaborated with Unito's founder to develop custom NRE build, enabling seamless binary attachment migration from Jira to GitHub Projects.

Facilitate cross-functional collaboration, aligning teams with company objectives. Support engineers by swiftly addressing blockers and maintaining project flow.

Managed project to document collaboration processes, enhancing team efficiency and clarity.

Led desk booking tech implementation, improving space management for hybrid work needs.

Directed global Asana rollout, onboarding 5,000+ users, streamlining project management.

Spearheaded implementation of Office Space desk booking system, integrating Covid protocols and Workday automation for streamlined hybrid work management. Worked with our desk booking app vendor pioneering desk booking system integration with Covid protocols, revolutionizing hybrid work management and enhancing space utilization efficiency.

Led global Asana rollout, partnering with Product Managers to onboard 5000+ users, expanding on existing Marketing structure for company-wide adoption.

Engineered and documented Collaboration Team project management process using DACI methodology..

Drove cross-functional initiatives with Facilities, Culture, and HELM leadership to revolutionize workspace management amid evolving work paradigms.

Facilitated significant improvements in project efficiency and team collaboration through strategic implementation of Asana and custom project management processes.

Engineered multi-tiered operations process, integrating SaaS tools to streamline alert processing, resulting in substantial reduction of business interruptions.

Developed and managed the Collaboration department Jira project, enhancing team collaboration and project tracking.

Implemented PowerBi for data visualization, enabling trend analysis and strategic planning.

Created SOP for project management, improving team efficiency and communication.

Trained team on Agile practices, fostering a culture of continuous process improvement.

Engineered multi-tiered operations process, integrating SaaS tools and platforms to streamline alert collection and processing for enhanced efficiency.

Implemented data-driven reporting system using PowerBI, enabling trend analysis and informing strategic decisions for business continuity improvements.

Developed comprehensive SOPs for project management, including stakeholder communications and reporting protocols, elevating operational standards.

Spearheaded process improvements that led to measurable reduction in business interruptions, driving operational excellence and stability. OPERATIONS ENGINEER/SOLUTIONS ENGINEER 2014 - 2018 Sonos

Implemented Zoom for 1,400 users across 180 rooms in 7 countries, enhancing global collaboration.

Collaborated with Zoom to develop new features, improving video conferencing for global clients.

Designed scalable Zoom Room operations, leveraging data for insights and improved user experience.

Spearheaded Zoom deployment, replacing legacy systems, Polycom and Tandberg across 12 locations, enhancing collaboration for 1,400+ users and 180+ conference rooms.

Partnered with Zoom to develop and test Zoom Rooms, contributing to feature enhancements that benefit global clients.

Engineered data-driven operations processes, leveraging AWS and BI tools to generate insights on Zoom usage and system health.

Pioneered scalable reporting infrastructure, enabling proactive management of Zoom experience metrics for future-ready operations.

Drove adoption of SaaS video conferencing solution, streamlining communication across 7 countries and boosting organizational efficiency.

GLOBAL NOC ADMINISTRATOR/NETWORK ADMIN 2005 - 2013 GroupM

Managed SANs for North America, ensuring optimal space and performance.

Oversaw backup processes with Simpana Commvault, enhancing data security.

Administered VMs globally, supporting infrastructure reliability.

Monitored network with Solarwinds, resolving alerts efficiently.

Led datacenter operations, maintaining critical systems and inventories.

Managed global SAN infrastructure, optimizing space allocation and resolving critical issues for enhanced network performance across North America.

Managed virtual machine administration using VSphere, streamlining server management and boosting operational efficiency in global infrastructure.

Orchestrated comprehensive datacenter management, ensuring seamless operations in Piscataway NJ and NYC backup facilities.

Spearheaded regional MAN/LAN management, implementing Cisco HREAP wireless network design for improved connectivity across multiple cities.

Led global video conferencing setup, integrating Polycom and Tandberg systems to foster seamless communication across international offices.

Optimized global SAN infrastructure, enhancing network performance and resolving critical issues across North America, resulting in improved data management efficiency.

EDUCATION

ACCOUNTING DEGREE1996 - 1998

Lincoln TechEdison, NJ

CCNA/CCNP2001 - 2002

Metrowide Institute of TechnologyNewark, NJ

COURSES & CERTIFICATES

CSPO - 2025

CSM - 2025

CCNA/CCNP2001 - 2002

Metrowide Institute of Technology

SKILLS

Project Management (Skillful), Collaboration (Expert), Agile (Experienced), Jira (Experienced), Wiki Management (Experienced), Business Systems (Expert), Operations (Experienced), SaaS (Expert), Video Conferencing (Expert), Data Analysis (Skillful), Vendor Management

(Expert), Network Administration (Experienced), Virtualization (Skillful), SAN Management (Experienced), Backup Management

(Experienced).

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