Customer Service Coordinator
Resume:
AM ELIA JEWELL
SERVICE COORDINATOR
CONTACT
******.******@***.*** 6862 Cavalier Ct
Stone Mtn, GA 30087
PROFILE
A true professional, providing the highest level of support to internal and external customers.
Serving as a principal administrative contact and liaison for customers and representatives.
Completing multiple tasks at once, providing professionalism, patience, and having a people first attitude.
Exceeding revenue quota through product and service promotion. Being a company Ambassador when speaking to new customers and employees, and teaching or promoting them through the companies' mission statements and ethics.
A leader willing to build, train, and execute company goals with customer service being a Top Priority.
SKILLS
Technical support
•Excel
•Outlook
•QuickBooks
•Project Coordination
•Customer Relationship Management
•Relationship Management
•Project Management
•Recruiting
•Marketing
•Presentation Skills
•Excellent communication and
interpersonal skills.
•Strong problem-solving and conflict resolution abilities.
•Proficiency in Microsoft Office Suite
(Excel, Word, PowerPoint).
•Ability to manage multiple tasks and prioritize effectively.
•Strong attention to detail and
organizational skills.
•Ability to work independently and as part of a team.
EXPERIENCE
Customer Service Coordinator I
2022-Currently
Serve as the main point of contact for customers, addressing inquiries, complaints, and service-related issues via phone and email.
Efficiently manage and resolve customer complaints and concerns, ensuring that issues are handled in a timely and professional manner. Maintain accurate records of customer interactions, issues, feedback, and service requests. .
EDUCATION
Bachelor's of Arts in Business Communications
2003-2005
Atlanta Technical College Atlanta, GA
Certified Nursing Assistant (CNA)
2000-2002
Atlanta Career Institute
Customer Service Agent
2014-2021
Convergent Communications-Dunwoody, GA First point of contact for any customer who has questions or an issue with a product or service, making sales whenever possible to new and existing customers.
Customer Service Manager
AT&T-Lithonia, GA
Conduct regular training and performance evaluations to ensure team members meet company standards.
Foster a positive team environment focused on high performance, collaboration, and customer satisfaction. Handle complex or escalated customer inquiries, complaints, and service issues, ensuring timely and effective resolution.
Contact this candidate