Data Entry Patient Care Dynamic environment Flexible Cross Functional
Resume:
Professional Summary
Certified Phlebotomy Technician with a foundation in venipuncture techniques, specimen collection, and patient care through hands-on training and certification coursework. Eager to provide accurate, safe, and compassionate service to patients in clinical environments and to bring a high level of professionalism and care to a healthcare team.
Highly collaborative, with the ability to manage tasks efficiently, to support cross-functional teams, and adapt to dynamic work environments
Phlebotomy Hands-On Training (From, Phlebotomy Training Specialists – Minneapolis.MN- State,55413)
Practiced safe venipuncture techniques on training arms, volunteer patients
Gained experience in specimen labeling, storage, and transport
Trained in universal precautions and infection control
Simulated clinical workflows patient interaction, ID confirmation, data entry.
Additional Highlights
Strong attention to detail and commitment to cleanliness
Quick learner, reliable, and passionate about patient care
Open to flexible scheduling and fast-paced environments
*****.******@*****.***
Minneapolis, MN 55401
Certification and Training
Certified Phlebotomy Technician (CPT)
NHCO - National Healthcare Certification Organization
Basic Life Support (BLS) Training
American Red Cross
Volunteer in Orphanage (Children and Senior)
Caregiving to Alzheimer’s patient.
Education
Bachelors – Electronics & Communications
Phlebotomy Skills
Venipuncture and Capillary Blood Collection
Specimen Labeling and Handling
Infection Control and Safety
Patient Identification Procedures
Communication and Compassionate Care
Knowledge on Laboratory Equipment
HIPAA & OSHA Compliance knowledge
Additional Skills
Customer Service & Support
Point of Sale (POS) Operations
Microsoft Office / 365
Report Generation & Dashboards
Calendar & Schedule Management
Supplies and Inventory Tracking
Spreadsheet and Data Entry
Roopa Gowda P
Work History
Capgemini America Inc.
Dynamex Inc./TForce Supply Chain
and Logistics
Working as level 1 customer support and providing 24/7 Application– Customer support. (On-call rotation)
Address client questions, concerns, resolve issues, impediments with customer service and support as priority
Manage multiple work request- these initiatives can range from ad hoc requests, urgent requirements and new initiatives.
Data management as in data entry, data updates, data storage maintaining high level of confidentiality and integrity.
Created operational reports, prepared for audits.
Maintained call schedules, updated internal websites.
Assisted with organizing events, meetings, and sending communications.
Upgrade, patch software and install new versions to eliminate security problems and protect data.
Resolved minor workplace conflicts and helped improve processes.
Assist in supervising, developing, and providing leadership for all center staff.
This supervisory role is responsible to identify resource requirements, assisting with recruiting, supervising diverse team on site, stabilizing new teams and same time defining, standardizing new processes (SOP’s) for onboarding, establishing and peer support.
Vendor and Stakeholder Management
Compliance Audits & Support
Event Planning and Coordination
Merchandise Handling and Management
Incident, Change and Release Management
Software Development Life Cycle
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