Credit Analyst with B2B Experience

Contact

************@*****.***

www.linkedin.com/in/smarzigliano

(LinkedIn)

Top Skills

Business Process

Solution Consultant

Azure DevOps Services

Languages

English (Full Professional)

Spanish (Limited Working)

Certifications

Certified Neurodiversity Professional

Scott Marzigliano

A motivated self-starter Experienced Business Professional B2B/ BPO processes.

Poughkeepsie, New York, United States

Summary

A strategic thinker with a proven track record in Customer engagements. Experience in SAAS, business process automation, workflow optimization, and creating custom solutions. Additionally, I am adept at driving continuous improvement and aligning business strategies with stakeholders with customer satisfaction by employing a focus on quality and AI to improve personal productivity, automation of routine tasks and process modernization.

Experience

Self Employed - Temporary

Credit Analyst

January 2025 - Present (4 months)

Poughkeepsie, New York, United States

While searching for my next professional role, I am using my extensive knowledge of the personal credit market to provide personalized and empathetic credit guidance to individuals and families in need to implement short term strategies for rapid FICO credit score increases.

• Rapid results in securing higher limit, lower APR credit cards/personal loans, negotiating negative debt.

CAI

Technical Team Leader

May 2021 - December 2024 (3 years 8 months)

Poughkeepsie, New York, United States

As a B2B Consultant, I provided dynamic coaching and first line management for teams of technical associates including guidance for successful customer integration and onboard conversion. I also provided Business Analysis for efficiency in workflow processes.

Account 1: Public Sector: University of Pittsburg - QA Automation - Salesforce. Page 1 of 4

• SCRUM Coordinator, backlog grooming/refinement, hosted department meetings, created and presented leadership monthly reporting presentations to ensure project milestones were met with achievable goals.

• Data visualization, automation and analysis using Power Automate, Power BI, Excel, Process Mapping.

• Automation of routine tasks, Salesforce QA manual testing, Test automation, and 3rd party tool integration/troubleshooting.

• AI: Introduced and mentored teams on the use of AI for collaboration, communication, research, process improvements which reduced turnaround times and increased Stakeholder satisfaction.

• AI: Account expansion: I demonstrated, advocated and received approval to use our in-house AI tool (based on Chat GPT). We launched a POC add- on SAS for the University. The tool is now being used by their IT department, reducing research and development time. This created the first-in-nation University in-house secure AI environment. Campus-wide adoption is planned in future phases.

Account 2: Healthcare: Highmark BCBS - A healthcare Payer who sells their platform to other BCBS Payers.

• Team mentorship and technical support for up to 11 associates supporting 5 customer managers.

• Mainframe development and ticket resolution for Membership, Customer Service, Billing, Member Portals.

Conduent

17 years 3 months

Sr. Business Analyst - Team Lead

October 2017 - May 2021 (3 years 8 months)

Poughkeepsie, New York, United States

• Acted as a Solution Consultant and led project scoping and gathered requirements for B2B implementation projects.

• Analyzed client workflows and goals to define solution recommendations.

• Collaborated with architects and developers to estimate project impact and address risks.

• Documented BRDs, specs, and SOWs for various industries including Mortgage, Banking, and Healthcare.

• Trained and mentored Project Teams in standardization and SDLC best practices.

Achievements:

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• Selected to lead BA SWAT team for new Cloud Microservices Digital Media Platform, jumpstarting legacy migration effort.

• Special assignments to 10+ SWAT teams related to: Mortgage, Banking, Wealth Mgt, Commercial/Gov/MMIS Healthcare, Pharma, Workers Comp/ Benefits, Retail.

Business Analyst

June 2012 - September 2017 (5 years 4 months)

Poughkeepsie, New York, United States

(Conduent - formerly merged with Xerox)

• Assisted Project Group in standardized documentation and processes, streamlining repository and research efforts.

• Participated in on-site client B2B meetings including SOW, RPF, BRD, removing duplicate analysis.

• Created business process mapping and defined testable requirements, which led to efficient SDLC cycles.

• Created requirements and primary UAT tester of flagship pilot program for mainframe workflow automation, reducing manual input and increasing throughput which increased customer satisfaction.

Experience in these types of B2B accounts: Gov/MMIS Healthcare, Commercial Healthcare, Banking, Wealth Management, Workplace Benefits, Transaction Processing.

Production Control Technician - Team Lead

March 2004 - May 2012 (8 years 3 months)

Middletown, New York, United States

(Conduent - formerly ACS/Affiliated Computer Services, which was acquired by Xerox)

• Monitored all local IT hardware and assisted in issue resolution.

• Ensured timely batch processing, transmissions and related reporting.

• Trained operation groups in day to day workflow operations and established best practices around intake, processing, output and reporting.

• Key player in software modernization and standup of new projects. ImageMax, Inc.

Production Technician

March 2001 - March 2003 (2 years 1 month)

Valhalla, New York

• Provided general IT support for local and remote offices. Page 3 of 4

• Assisted staff in capturing/imaging projects including storage and transmission.

• Administrated all local Exchange/FTP/IIS/File/Backup/Fax/Print-Servers which led to minimal downtimes.

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