Customer Service Part-Time Instructor

.

.

Vancouver British Columbia 236-***-**** **********@*****.***

JENNY ROSE IMPRESO

PROFESSIONAL

SUMMARY

Highly organized and detail-oriented administrative professional with over 8 years of combined experience in office coordination, budget management, and customer service across corporate and nonprofit sectors. Also brings experience as a part-time instructor, where a passion for working with children and youth was further developed. Proven ability to implement effective administrative procedures, manage office support staff, and maintain budgetary controls. Adept at supporting leadership and ensuring smooth daily operations in fast-paced environments. Holds an Early Childhood Education Certificate from Royal Metro, along with First Aid and CPR certifications, reflecting a strong commitment to child safety, learning, and personal growth.

WORK HISTORY FINANCE MANAGER & ADMINISTRATIVE OFFICER 1/2025 to Current Autism Today Foundation Canada, Edmonton, Canada

• Implemented structured tracking for office expenditures and financial controls

• Supported the preparation of budgets and managed QuickBooks entries

• Oversaw administrative functions for international events and projects

• Delegated tasks to interns and office volunteers, ensuring project timelines were met FRONT-END CASHIER 11/2023 to Current

Real Canadian Superstore, Vancouver, Canada

• Delivered excellent customer service and supported daily operations

• Maintained accuracy in handling financial transactions and returns ACCOUNT ASSISTANT 03/2022 to 08/2023

Land Bank of the Philippines

• Performed monthly budget reconciliations, analyzed variances, and reported financial performance.

• Supported annual budget preparation and provided data-driven recommendations for branch operations.

• Assisted with internal audits and compliance checks related to public sector funding programs.

ACCOUNT OFFICER 08/2018 to 02/2022

United Coconut Planters Bank

• Evaluated client creditworthiness through detailed analysis of financial statements and supported portfolio risk management.

• Managed office coordination and led a team in executing client servicing procedures

• Oversaw internal administrative protocols and customer communication workflows SENIOR SALES ASSOCIATE 08/2014 to 08/2018

Eastwest Banking Corporation

• Delegated tasks to junior team members and maintained accurate documentation

• Assisted in branch operations, client communications, and internal budget checks

.

.

Part-Time Faculty 2019-2020

Far Eastern University – Manila, Philippines

• Assisted in academic instruction and administrative support for the Financial Management Department.

• Helped prepare classroom materials and supported student learning activities. EDUCATION Vancouver Community College

Business Management Post Degree Diploma, 04/2025

Royal Metro College

Early Childhood Education Assistant, 04/2025

Polytechnic University of The Philippines

MBA, Financial Management, 04/2018

Far Eastern University, Philippines

Bachelor of Science, Business Administration, Major in Financial Management, 04/2014 Cum Laude

CERTIFICATIONS • Standard First Aid and CPR Certificate

• Anti-Money Laundering and Regulatory Awareness

• Office Administration Procedures (In-house training)

• Financial & Risk Awareness Customer Service Management

• Client Relationship Management

• Microsoft Excel & Outlook (Intermediate – Advanced) SKILLS • Customer Service Excellence

• Office Administration & Coordination

• Team Collaboration & Training

• Budgeting & Financial Reporting

• Problem Solving and Conflict Resolution

• Records Management & Reporting

• Strong Interpersonal & Leadership Skills

TECHNICAL

PROFICIENCY

• Google Drive & Electronic Scheduling Tools

• Social Media & Digital Communication Tools

• QuickBooks & Payroll

Contact this candidate